H Hotel Hotels in Taiyuan

The service is very good. I forgot my clothes in the room and they contacted us in time to deliver them to my home. The location is excellent, especially suitable for family travel. Also, the hotel is so beautiful, suitable for checking in. The price-performance ratio is also very high. With the room card, you can visit Chunyang Palace for free. In short, I will definitely stay here next time I go.

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

The location of this hotel is very convenient. It is very close to where I work and it is also convenient to travel. It is very convenient to take a taxi, bus or subway. It is very close to the museum. I went to Liuxiang at night. It is also very close. It is very good. The breakfast is rich, the room is very comfortable, and the bed is very soft. The parking lot is very large. You can go out by saying the license plate number at the front desk. It is very convenient. The front desk service attitude is very good, the service is very considerate and thoughtful. The room lady will also greet us when she sees us. She is very polite. A very good hotel. Recommended!

This time I brought my parents to Shanxi. InterContinental Taiyuan was our first stop in Shanxi. Overall, we were very impressed and the service was in place. The staff, especially Xiao Guo at the front desk, were very enthusiastic and helped coordinate various matters of accommodation. Thank you very much. The room is slightly smaller, but it is well maintained, with complete facilities, clean and hygienic, and comfortable to sleep. The products in the lounge are good. The overall atmosphere is comfortable and cozy, and the service attitude of the girls in the lounge is also very good. The concierge in the lobby was very enthusiastic to help us take and put our luggage, and I also thanked them for their service. I feel that the details of the service in all aspects of InterContinental Taiyuan are quite in place, not only better than most northern hotels, but also better than most southern hotels. All five-star reviews.

Everything is very good, the location is convenient, there is a subway station right outside, you can walk to Zhonglou Liuxiang, the rooms are all smart, call Xiaodu, it is convenient and fast. The service is very enthusiastic, they will greet you when you enter and leave

The front desk service was enthusiastic, upgraded the room, and gave us free breakfast. The room was large, check-in was fast, and professional. The room was a little too hot, and the window could only be opened very small. In addition, the decoration was a little old. The service was really good. Wanda was 100 meters away from the door, which was really convenient. Thank you

This is the best and value for money hotel I stayed in last 12 days trip from Beijing, Datong, Taiyuan, Pingyao, Xian. The room is nice, breakfast is good, hotel room even provide you with a washing machine in tge room with detergent free. Highly recommended and great for longer stay. Cheers