Homewood Suites by Hilton Hotels in Wilmington

This was our 1st time in this Sleep in and though the room seemed a little small, other than that it was fine. The front-end employees were excellent with extra soap and towel requests, and it was nice to see they had a breakfast rather than the bagged to go breakfasts some motels are still handing out. They had 2 waffle machines and even had chocolate pancake batter, along with microwave biscuits and burritos, cereal, fruit, pastries etc. The Orange juice machine did break one day. It was nice to see the USA Today available on the table in the lobby.

Great hotel, which was quiet, with helpful and kind staff. Especially Ryan and Alexis, they were extremely kind, friendly, thorough, and helpful. Alexis answered all our questions without making us feel incompetent. Ryan was an incredible gentleman, helping my great grandmother and aunt into our vehicle and closed the door behind them and provided water for all of us. Thanks for the great experience!

Traditional American family hotels are my favorite tone, solemn, practical and clean with details, between these pure family travel and business family + business style. Not far from costco and walmart Important message: If you drive a tram, there is a EV connect charging station in the gm 4S behind the hotel. It is a DC fast charging, very fast and very convenient. Willmington's beach is good, such as calorina beach, white people mainly like to travel and vacation places

Check in process was not smooth due to room keys not programming correctly at check in. We were sent upstairs to “try” the key which of course didn’t work. The hotel staff was very kind about it and came up to let us into the room until keys could be programmed. The major disappointment was our room. It had 2 doubles which is perfect for family traveling, but the glass shower is front and center with a view from every direction within the room and from the exterior hallway. Not a family friendly stay.

I have never written a bad review for any establishment I've been to ...but this was very upsetting and handled very wrong! At check-in, I gave license plate information for 2 of my cars. After I checked out, I found a ticket on 1 of my cars for non-payment of parking. Gave the ticket to front desk, and was told ”we'll take care of it”. Called 2 days later and spoke to Grace, their GM to follow-up and was told I never gave them info for 2 cars, only 1. She wouldn't even give me her supervisor's name, said I have to call customer service. I did that and they were unable to assist me and told me that their Gen Mgr has final say. Really???!!!

This hotel has all rooms with a river view, and is close enough to the Battleship NC to see. I am in a wheelchair and the ramp to the front door is not covered..and the entry into room 301 was too steep for my wheelchair to go over, unless I backed in, but the room was big enough, but the bathroom was really small. The only handicapped rooms they have are only king beds, so where does a caregiver sleep, comfort inn? the room had a small fridge, microwaves are in king suites, only. The breakfast was hot and good, even though I am gluten and lactose intolerant. They had eggs, sausage or bacon, grits, oatmeal, cereal, soy milk, fresh fruit and more. All the staff was friendly, the rooms were clean. Most if not all the corridors are outside, so you could get rain blown wet.

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

This was a great stop and good location w plenty of parking. And a bar nearby walking distance. Comfortable beds and lemon water in the lobby. I saw a sparkling clear out door pool. just have to say that the mini fridge and the ac/heat unit are noisy and keep you from sleep. The black out curtains don’t really black out any light from the parking lot:( and it seems that there are an abundance of long black curly hairs all over the sink and toilet. That was gross. I mentioned it to someone getting my tv to work for me, he said “ it’s the maids”