Crowne Plaza Yangzhou

Crowne Plaza Yangzhou Reviews

Crowne Plaza Yangzhou

No.3 Wenchang East Road, Guangling District, Yangzhou, Jiangsu, 225003, ChinaView Hotel Details
Crowne Plaza Yangzhou
Crowne Plaza YangzhouCrowne Plaza YangzhouCrowne Plaza Yangzhou
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Crowne Plaza Yangzhou Guest Reviews

4.8/5
Excellent
5009 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5009)
Positive reviews(4958)
Reviews with photos/video(1105)
Delicious breakfast(326)
Friendly front desk staff(293)
Great swimming pool(162)
Excellent afternoon tea(102)
Secluded lake view(56)
Clean pool(25)
Negative reviews(51)
ChiangYeeming
Crowne Plaza Standard Room City View
Stayed in Sep 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on Oct 17, 2024
I appreciate the thoughtful care from 王子涵 before my stay. The receptionist, a pretty girl, was also very helpful and upgraded me to a lake-view room. The hotel facilities are excellent, and all the staff provided warm and attentive service, parking is convenient, and the breakfast offers a wide variety of options. For those who love 扬州包子 , you can take them to go, and the coffee is also available for takeaway. I look forward to my next visit！
Response from Property: Dear guest, thank you for your recognition of our service. Your encouragement and support are the driving force behind our continuous progress. Yangzhou Crown Holiday is committed to being the most satisfactory hotel for guests. We treat every guest with warm service and hope that through our service, you can feel warmth and add an unforgettable memory to your trip to Yangzhou.
Kamaluddin Abdul Aziz
Crowne Plaza Standard Room-King Bed City View
Stayed in May 2024
Business travellers
16 review
4.2/5
Very Good
Posted on Jun 27, 2024
Nice and clean with good environment. Very quite place and strategic location
Response from Property: Dear guest, thank you for your feedback and affirmation. Your encouragement and support are the driving force for us to continue moving forward. Yangzhou Crown Holiday is committed to being the most satisfactory hotel for guests. We hope to add a touch of joy to your stay through our thoughtful service and high-quality products.
BENLU
Crowne Plaza Standard Room City View
Stayed in Apr 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The staff were friendly, and the room was comfortable and nice view.
Response from Property: Dear guest, thank you very much for your meticulous feedback amidst your busy schedule. It's really great to see your positive feedback! Your satisfaction is the greatest encouragement for our work, and we will continue to work hard to bring you a better experience. Huaizuo Mingdu and Zhuxi Jiachu are waiting for your next stay here! Wishing you a happy life~
Guest User
Crowne Plaza Premium Room-King Bed Lake View
Stayed in Mar 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on May 7, 2024
Good mix of leisure activities after work within walking distance
Response from Property: Dear guest, thank you for your feedback and affirmation of us. Yangzhou Crown Holiday is committed to becoming a first-class hotel in the local area, providing you with thoughtful service and high-quality products, making your stay full of joyful colors. Huaizuo is a famous city and a beautiful place in Zhuxi. We sincerely look forward to meeting you again and wish you a happy life and good health.
Julia
Crowne Plaza Standard Room City View
Stayed in Mar 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Everything was great and met our expectations!
Response from Property: Dear guest, thank you for your feedback and affirmation of us. Yangzhou Crown Holiday is committed to becoming a first-class hotel in the local area, providing you with thoughtful service and high-quality products, making your stay full of joyful colors. Huaizuo is a famous city and a beautiful place in Zhuxi. We sincerely look forward to meeting you again and wish you a happy life and good health.
CB
Crowne Plaza Standard Room-King Bed City View
Stayed in Jul 2023
Couples
38 review
5.0/5
Outstanding
Posted on Sep 1, 2023
We had a great stay at this hotel. The view from our room was beautiful and the bathtub was excellent. The buffet was very nice as well. Isabelle at the front desk was very kind and helpful. We will definitely come back.
Response from Property: Dear guest, thank you for your review and affirmation of us. Yangzhou Crowne Plaza is committed to becoming a first-class hotel in the local area, providing you with thoughtful service and high-quality products, making your stay full of joyful colors. Huaizuo is a famous city and a beautiful place in Zhuxi. We sincerely look forward to meeting you again and wish you a happy life and good health.
Guest User
Crowne Plaza Standard Room City View
Stayed in Jan 2023
Couples
32 review
4.0/5
Very Good
Posted on Feb 12, 2023
Overall a good hotel with a nice swimming pool. Only downsides were that it wasn't possible to turn on the fridge and the view was a little disappointing (considering the is hotel located right next to a lake)
Response from Property: Dear guest, thank you for your review and affirmation of us. Crowne Plaza Yangzhou is committed to becoming a first-class hotel in the region, providing you with thoughtful services and high-quality products to make your stay full of pleasure. The window of the superior room is the street view of Wenchang Bridge, and the window of the deluxe room is the Yangzhou Grand Canal~ Thank you very much for your stay and I look forward to your next visit~
Justin Lee
Crowne Plaza Standard Room-King Bed City View
Stayed in May 2023
Couples
3 review
2.7/5
Posted on Jun 10, 2023
The hotel seemed a bit run down considering the price. The room smelled musty upon entry. The shower water was slow to heat up. However, the staff were friendly and the bed and pillows were comfortable.
Response from Property: Dear guest, hello! Thank you for staying at the Crowne Plaza Yangzhou and taking the time to write comments and provide timely feedback on our services. Unfortunately, during your stay, our services and room facilities did not provide you with a satisfactory experience. We deeply apologize for this! We have provided your feedback to the relevant department heads and will continue to follow up. We sincerely welcome you to continue choosing Crowne Plaza Yangzhou next time. We look forward to our changes and feel our sincere service!
Guest User
Crowne Plaza Standard Room City View
Stayed in Apr 2023
Travel with friends
18 review
5.0/5
Outstanding
Posted on May 10, 2023
The Crowne Plaza is an excellent option in Yangzhou. The location is very convenient; the facilities and service are excellent, and the hotel offers a very good breakfast. Highly recommended!!
Response from Property: Dear guests, thank you for your comments and recognition. Crowne Plaza Yangzhou is committed to becoming a first-class hotel in the region, providing you with thoughtful service and high-quality products to make your stay full of pleasant colors. Huaizuo Mingdu, Zhuxi Jia, we sincerely look forward to meeting you again, I wish you a happy life and good health.
Guest User
Crowne Plaza Standard Room-Two Beds City View
Stayed in Nov 2023
Other
1 review
5.0/5
Outstanding
Posted on Dec 14, 2023
AaaaasSssssddkkkkkkkkkkkkkkkkk
Response from Property: 親愛的賓客，感謝您對我們做出點評並給予肯定。揚州皇冠假日致力於成為本地區一流酒店，為您提供周到的服務與高質量產品，使您的停居充滿愉悦的色彩。淮左名都，竹西佳處，我們真摯地期待與您的再次相遇，祝您生活愉快，身體健康。
Guest User
Crowne Plaza Standard Room City View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 8, 2024
pretty good
Response from Property: 親愛的賓客，感謝您對我們做出點評並給予肯定，您的鼓勵與支持是我們不斷向前的動力，揚州皇冠假日致力於做賓客最滿意的酒店，希望通過我們周到的服務與高質量的產品為您的停居增添一抹愉悦的色彩。
Rouzbeh8612
Crowne Plaza Standard Room City View
Stayed in Jan 2024
Business travellers
3 review
4.0/5
Very Good
Posted on Feb 26, 2024
Service was good 👍
Response from Property: Dear guests, hello! Thank you for staying at the Crowne Plaza Yangzhou and taking the time to write comments and provide timely feedback on our services. Unfortunately, during your stay, our services and room facilities did not provide you with a satisfactory experience. We deeply apologize for this! We have forwarded your feedback to the relevant department heads and will continue to follow up. We sincerely welcome you to continue choosing Crowne Plaza Yangzhou next time, and look forward to our changes. Feel our sincere service!
Belalcazar Silva
Crowne Plaza Standard Room City View
Stayed in Dec 2021
Other
9 review
4.7/5
Amazing
Posted on Jan 18, 2022
This hotel is not near the city centre, however, it suited my needs perfectly. I rode a motorcycle into Yangzhou and the hotel is conveniently outside the motorcycle exclusion zone! Very helpful staff, secure parking facilities, a small welcome gift was offered! I was a little disappointed not to find complimentary coffee in my room
Response from Property: Dear guests, Thank you very much for your stay. We will continue to provide you with efficient service, clean spaces and comfortable rooms for a better stay. Thank you and we look forward to seeing you again!
Guest User
Crowne Plaza Standard Room-Two Beds City View
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 9, 2023
good as always
Response from Property: 親愛的賓客，感謝您對我們做出點評並給予肯定。揚州皇冠假日致力於成為本地區一流酒店，為您提供周到的服務與高質量產品，使您的停居充滿愉悦的色彩。淮左名都，竹西佳處，我們真摯地期待與您的再次相遇，祝您生活愉快，身體健康。
DuomotaiAI
Crowne Plaza Club Room-King Bed
Stayed in Nov 2024
Solo travellers
40 review
3.0/5
Posted on Dec 24, 2024
I was extremely disappointed with Crowne Plaza Yangzhou. My expectation of a first-class accommodation was completely shattered. The room facilities were so old that it was shocking. There were hair and paper scraps on the carpet, which was unbearable. The TV function was almost non-existent. I couldn't cast the screen to my phone or watch Phoenix TV information station. It was unacceptable that such basic services could not be guaranteed. I only stayed one day out of the planned three-day stay. My mood went from expectation to complete frustration. I would never recommend such a stay to anyone.
Original TextTranslated by Google
6/20
Response from Property: 尊敬的賓客，您好！感謝您下榻揚州皇冠假日酒店並抽出寶貴時間撰寫評論對我們的服務進行及時反饋。很遺憾在您此次入住期間，我們的服務和客房設施未能給您帶來足夠滿意的體驗，對此我們深表歉意！我們已將您的意見反饋給相關部門負責人，並將持續監管，加強對員工的相關服務培訓，努力為一位賓客帶來優質的服務體驗。真摯歡迎您下次能夠繼續選擇揚州皇冠假日酒店，感受我們真摯的服務！
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