Exploring city, county and state e‐government initiatives: an East Texas perspective

In order to understand the range of e‐government initiatives that occur in practice, this study aims to explore diverse applications that have involved one locale, the City of Tyler, Texas.

The first case briefly describes the TylerTexas e‐government portal, an initiative that illustrates government‐to‐citizen and government‐to‐business applications. The second case describes a city/county government information technology integration effort that could support government‐to‐government applications if it is successful. Finally, the paper describes TexasOnline, a public‐private state government initiative that may have a large impact on local e‐government projects.

The paper explores some of the ways in which business process management approaches can help city and civic leaders manage the significant social and technical changes that will be needed to achieve the desired e‐government outcomes.

These examples illustrate many of the opportunities and the challenges involved in e‐government initiatives and, as such, may interest others who engage in similar efforts.