Square Nine Hotel Belgrade

Staff at the hotel were lovely and very helpful, the bed sheets were very comfortable. However my room had several issues. Firstly the drain in the bathroom smelled badly, but that was fixed as soon as I mentioned it. Secondly one door to the terrace would not open, not fixed and the huge terrace had no sofa or lounge chairs, bare on one side. The deck of this also was faded and worn and dead leafs and cobwebs. Never seen such a beautiful space with lack of furniture, one side did have a dining room table and a few nice green plants. None of the outlets would work to charge my phone or I pad and the front desk did not have a US plug on hand to add to my cable, we did attempt 3 different devices but none of them would work, which was pretty stressful and time wasting. I do not travel with my own plug as 5 star hotels generally have solutions for this. I did tell the DM about this and he showed me pictures of upgrades they have coming which is very nice for the future but did not fix my problem. Also no spare toilet roll in either bathroom, one bar of soap for two sinks, the bare minimum on towels, no Kleenex box in the powder room ( I know all this as the Kleenex and toilet paper ran out in the master so I went searching thinking faster than calling housekeeping). To me it seems like the small touches one would expect from LHW were not there in my room. On another note I booked my parents a Junior Deluxe Suite and they were very happy, I guess I was just disappointed by the outdoor space.

Dear Sirs, We recently stayed at this hotel, expecting a luxury experience given it’s listed as a member of Leading Hotels of the World and the steep price tag of €1,000 per night. We rented two rooms – one for ourselves and one for our granddaughter – expecting a high level of comfort and quality. Unfortunately, the experience was far from five-star. To our shock, we found a bed bug right in the bed, under the bed sheet – we felt it ourselves. When we reported this issue to management, their response was highly disappointing: they offered only a 50% discount on one night’s stay. It felt as though they were indifferent to both guest satisfaction and basic cleanliness standards. Additionally, the hotel claims the tap water is drinkable, yet it came out muddy – a troubling sign for a supposedly luxury hotel. We were also surprised to find no free bottled water provided in the room, despite the high price. In conclusion, this hotel does not deserve its five-star rating or its place in the Leading Hotels of the World. I would strongly recommend that travelers looking for a true luxury experience consider other options. Regards Sergey

Stayed here for a night before switching hotel, the square nine is perfectly located in the quiet corner of the pedestrian zone unlike the 2 branded hotels few minutes away. Well appointed room and great space. Check in was fast and the staffs were all amazing.