Family-friendly Hotels in Changde

People at front desk not speak English well and they can’t help too much. Buffer at dinner if you arrive after 7:30 pm to eat you will find half buffet because they don’t fill the foods and you pay full price and it’s will be expensive without complete buffet. If many people eat early at restaurant, hotel staff not clean properly table and floor. So in the end if you arrive late at buffet it’s like you eat same in the street food. If buffet time close at 9 pm, if you arrive before that time you must have the same service like a people come at 6 pm to eat. There’s not. I stay long time in 2019 for more than two months and last time just few days. I have plan to back in Changde in coming few months but not sure if I will stay again on this hotel. For me it’s like 3 stars, not 5.

The front desk lady is kind and kind. We upgraded the room for free. The room is very luxurious because it is the most expensive garden suite. Hahahahaha. If you book it yourself, you can’t bear to live in the room. The room is clean and bright. The bed is very comfortable. The hotel is in a good location. It is from the Liuye Lake. Very close, the surrounding is very quiet, the air is fresh, the flowers and plants feel that they have been cured. The hotel also has free supper and self-service laundry. Parking is also free. It is very convenient. The staff is also very enthusiastic. This hotel is really good. It is worth recommending to everyone (inner boss: It’s your own real comment and feeling!!!

I deliberately chose the Huandao Hotel to get up early in the morning. The children were going to ride bicycles around the lake. The waiter told them that there were no bicycles to rent. Several bicycle locks at the door had lost their keys and could not be opened. Several bicycle chains were broken and had not been repaired. It seemed to us that the problem could be solved in ten minutes, but the waiter said that the repair report had been submitted for several months and no one had responded, which showed that the management's ability and service awareness were weak. Another note: The indoor swimming pool is not free for hotel guests. Other nearby hotels are free. Many customers have expressed their opinions, but I don’t know what the hotel leadership believes in charging a fee.

Free room upgrade upon arrival, and the front desk enthusiastically recommends routes and delicious food. The hotel is located on the bank of Liuye Lake. It is very convenient to reach various attractions in the city, and the response to taxis in the surrounding area is very fast. It's a good travel experience.

Service: The store manager came to pick us up from the high-speed rail station and took us to the hotel. One-stop attentive service. He also held up a huge pick-up sign. He was very enthusiastic ❤️🔥 Facilities: The hotel is very new, the heating is sufficient, and all the facilities are beautiful. The pillows are not very soft, and they are very comfortable. The water flow in the bath is very good, and the water is so strong that it feels like a massage, which surprised us. Environment: There is a river view outside the window and you can see the sunset. There is a small supermarket and a delicious fruit shop downstairs, which is very convenient! Overall, I am very satisfied and hope the hotel will continue to work hard! Stay the best!

I was basically satisfied with the service during the Spring Festival. The waiters in the restaurant and guest rooms were very enthusiastic. After the third day of the ***** New Year, the number of guests in the hotel increased significantly, and various entertainment facilities were opened.

Because I was traveling with my child, I thought I should stay in a formal and comfortable place. I saw that I chose Huabang International Hotel in the middle of the night. According to the introduction, it should be a relatively large hotel in the local area, and it also said that there would be welcome fruits. Although the price was a bit expensive, I still booked it for the sake of the child. At that time, I saw that I could make a note of the accommodation requirements, so I wrote a message that I hoped to arrange a quiet room because I was traveling with my child. The hotel left a message within a few minutes saying that it could be arranged. The next day, I arrived at the hotel front desk. A guy wearing a mask at the front desk also said that he saw my additional message request and would arrange it! At that time, I thought that I had a lot of things with my child, so I hoped to arrange a room with a sofa. The guy said that the executive king-size room I booked had a sofa! I got the room card and prepared to go to the room. ① I was arranged to the room at the end of the 25th floor. The door of the room was facing the elevator. People were coming and going. ② I didn’t see the shadow of the sofa when I entered the room. I immediately called the front desk. The guy who answered the phone was also a guy. I don’t know if he was the same person who checked in. The guy said: Your room type doesn’t have a sofa. If you want to change to a room with a sofa, the area will be much smaller than your room. Haha, then I would like to ask if the guy at the front desk and the guy who answered the phone were trained by the same hotel? The statements are completely different. ③ The welcome fruit was not placed in the room. The guy at the front desk said that the staff forgot! Then I went out to play during the day and came back at 11 o’clock. After washing and cleaning up, it was already past one o’clock. I thought I would have a good sleep. Oh my god, I don’t know why a lot of people gathered next door and upstairs. There were laughter and joy next door, and children upstairs were running around barefoot! It was almost one o’clock at that time! ! I came out in the morning and found that the right side of the room was the wedding room! Then a bunch of aunts and uncles came out of the elevator and walked to the next room, not looking up to watch the show and bumping into people! The second morning, the chattering sound disappeared, but there was a clanging sound again. I opened the door and saw that there was another room next to the left side of the room, a workshop. The aunt worked like a tiger in the morning and blocked the door of our room with her car. No one was seen! Although the room service can be considered to be responsive, the response speed and the communication between the hotel staff are very problematic. The child wanted a pair of children's slippers and toiletries. I called the room service, but no one brought them in the past 20 minutes. I called the front desk again, but the front desk said that he didn't know either. Please help to urge him. After another ten minutes, an aunt came and brought adult slippers and toiletries. I told her that I needed children's slippers. She said that no one told her that she wanted children's slippers. Then she went to look for it for another ten minutes and brought a pair of moldy children's slippers! In general: ① The internal structure of the room type was different from the front desk staff’s explanation to the customer ② The room was not arranged according to the customer’s request ③ The internal staff of the hotel did not communicate well with each other ④ The room service response speed was too slow and the request was inaccurate ⑤ There was a deviation between the staff’s verbal reply and the actual implementation. It can be seen from the room arrangement and the welcome fruit that the promise was good but it was not actually implemented

Very good. I like the room type very much. The front desk is also very good. They also gave me a small gift of nail clippers, which is exactly what I need. There may be a lot of people during the National Day holiday, so the parking space is a bit tight. The bathroom is very good, and the shower room is also very good.

房間乾淨衞生整潔，訂了4天每天都有工作人員打掃衞生。前台服務態度非常一般，當天是晚上11點左右入住的，入住的時候以為是太晚了，前台太累所以沒有任何笑容、歡迎入住這些問候都覺得正常，我説我生病幫我安排無煙房，她也沒有迴應我的話語（就是直接是無視我這句話的），後來發現可能房間是禁煙的，但覺得前台無視客人的詢問非常沒有禮貌。因為訂了雙人房，想要2張房卡，説多一張房卡要交50按金，給了。然後退房的時候，我就問按金怎麼退，她一臉不耐煩説原路返回（開始她還以為我説的是房間按金，説我哪有交按金）後來就説原路退回。希望加強下前台的培訓吧，不需要你多熱情服務態度多好，起碼的尊重客人要做到。

I traveled from Changsha to Changde on the weekend and chose this hotel which is close to the high-speed rail station! My experience when I arrived at the hotel: It greatly exceeded my expectations! The hotel decoration is very grand, warm and romantic, which is the style that young people like! The hotel has robot service, laundry service, gym, and is a very fashionable hotel. The air conditioning is good, quiet and comfortable, and the hot water pressure is high! The staff is very polite. I will definitely book this hotel when I go to Changde. It is really worth it!