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We walked to the hotel from the hautbahnhof, not far, about 800m A little far from the old town, maybe 20-30 minutes walk, but we got plenty of exercise. We could have taken a tram if we wished though from close to the hotel. Our Premium room was very good. Very spacious and comfortable. The bar staff were friendly and welcoming (especially Babu who we enjoyed talking to very much) Beer prices for the Heidelberger beer very competitive (unusual for a hotel bar) and a free drink for every day we didn't have housekeeping. The room was a bit warm for us but we would open the window to cool down for a while. Not sure how it would work in summer as the air-conditioning didn't do much. We would recommend this hotel and would stay here again if we return to Heidelberg.

It is indeed an aristocratic family's property with a 150-year operating history. This hotel is surrounded by several houses, so there is a courtyard with a fountain in the middle. The door is small, but it is beautiful inside. Because I booked a 30-square-meter double comfort room, which is 10 square meters larger than the ordinary room type, I paid special attention to it. At first, I was given room 326, which has a balcony, but the room area is very small. I went downstairs to negotiate in time. The front desk beauty service was very good. She took the other two room cards and asked me to choose one by myself. I chose 346, which is a corner room, much larger than the previous one. The toilet and bathroom are two separate rooms, which is very good. There is also a separate cloakroom. The room window faces the small garden, which is very beautiful. Because the hotel is composed of several houses, they also explained that each room and apartment are different. You can express your preferences when checking in next time. The breakfast is great. It is the best experience of my trip to Germany this time. Of course, the room price is also the most expensive. This is the first time I have seen a hotel with more waiters than guests. There are free drinks at breakfast. This is the only one I have encountered. Hotels run by aristocrats are different. They pay attention to every detail. As soon as you check in, they will put flowers, give you small desserts and welcome cards. All these details really make people feel happy from the bottom of their hearts!

Excessively hot room for which it was equipped with a fan that was at least twenty years old. The toilet was located in a very narrow position and the flush was made in a makeshift way. Next to the sink that was, instead, in the room, there was not a hook or a nail of any kind on which to hang the towels, towels that on the second day were changed only upon strong insistence. At a certain hour the staff disappeared and you were left alone in the building without the possibility of asking for help from someone in case of need, also because the room did not have a telephone. Breakfast was abundant only on the first day (which was Sunday) the next morning, in fact, they went on with what was left. The television never worked, despite the assurance of a repair that never took place. To reimburse this last inconvenience, they offered an offensive refund of €5! The only expression that can give an idea of ​​​​the stay in this hotel is this: disgusting. The toilet was located in a very narrow position and the flushing was done in a haphazard manner. Next to the sink which was, however, in the room, there was not a hook or any nail on which to hang the towels, towels which on the second day were changed only upon firm insistence. At a certain time the staff would disappear and you would be left alone in the structure without the possibility of asking someone for help in case of need, also because the room had no telephone. The breakfast was plentiful only on the first day (which was Sunday) and the next morning, in fact, we continued with what was left. The television never worked, despite the insurance of a repair that never took place. To compensate for this last inconvenience, they offered an offensive refund of €5! The only expression that can convey the idea of ​​staying in this hotel is this: disgusting. Übermäßig heißer Raum, der mit einem mindestens zwanzig Jahre alten Fan ausgestattet war. The toilet must be placed in a further position and the spraying will be carried out. Without the Washbecken, these allerdings in the Zimmer befand, gab es weder einen Haken noch einen Nagel, an dem man die Handtücher aufhängen konnte, die am zweiten Tag only auf starkes Drängen gewechselt wurden. Zu einem bestimmten Zeitpunkt verschwand das Personal und man blieb allein der Struktur zurück, ohne die Möglichkeit, im Bedarfsfall jemanden um Hilfe zu bitten, also weil das Zimmer kein Telefon hatte. The Frühstück war nur am ersten Tag (Sonntag) reichlich und am nächsten Morgen machten wir tatsächlich mit dem Rest weiter. Der Fernseher funktionierte nie, trotz der Versicherung einer Repair, die nie stattgefunden hat. Um diese letzte Unannehmlichkeit zu kompensieren, boten sie eine offensive Rückerstattung von 5 € an! Der einzige Ausdruck, der den Gedanken an einen Aufenthalt in diesem Hotel vermitt

We are so glad we choose this hotel it was excellent. All the staff are professional and really friendly from the lady receptionist to the guy cleaning rooms to the guy we met at breakfast who seemed to be the manager. Nothing was too much trouble for them. The room was immaculate with comfortable beds. We were unsure about booking the breakfast but were so glad we did. There was a great range of food and the omelettes cooked to order were delicious. The parking and central location were great. We couldn’t fault it. It isn’t cheap but we felt it was worth it.

Facilities: Facilities are very good, breakfast is on the second floor Hygiene: This is not good evaluation. Very good, except for a small bug crawling on my hand, maybe because I live near the road and the beach and the floor is low. Environment: very good Although small, beautiful scenery and unique location Service: The front desk is very, very cute

Stayed here with family in May 2024. Very nice hotel, tastefully decorated. We stayed in the annexe, just 50m from the hotel in a very large room. Staff were extremely helpful and polite. Hotel is a 20 min walk to the old town but as hotel is close to the river we took our stroll that way. Highly recommended, we would stay there again.

This was my first stay at the Exzellenz Hotel and I was quite pleased. It is within easy walking distance of Bismarkplatz and the start of the Altstadt Hauptstraße. The room was very clean and comfortable. The bathroom was modern and updated. And the front desk staff were very helpful and willing to go the extra mile to give me the information I was looking for. The breakfast was typical of what you would expect from a German hotel and, overall, I was very satisfied with the value of my stay.

Charming hotel in a great location in the Altstadt. Walking distance to plenty of restaurants, cafes, stores and attractions. The room was relatively spacious and uncluttered, and was well-maintained. It’s a small boutique hotel, so not loaded with amenities if you are looking for that. The restaurant serves traditional regional German cuisine and was excellent, and while I am not much of a beer drinker, I found their beer to be great and a perfect complement to the meals. A couple of things to note - not air conditioned (at least my room wasn’t) which was not an issue during my visit as temperatures were mild, and cars cannot pull right up to the hotel entrance so if you have a ton of luggage you will have to lug it a 1/3 or 1/2 block over those cobblestones …

Thank you, was satisfied

Stayed here for 2 nights. The location is excellent. Right next to the bridge and our room had a view of both the bridge from one window and the castle from another! Easily walkable to everything that a tourist may want to see. Our room included a loft with a single bed for our son, and he greatly enjoyed having his own little space. The room had plenty of storage space and was very clean. The decor was unique and felt like a cozy library, which we loved. Check-in and check-out were easy. Do note that you have to carry your luggage a bit from the street area. Breakfast was a buffet and all food was fresh with a good selection. We ate dinner at the restaurant, which was fine and decor was traditional German, but the atmosphere left a bit to be desired. If you're looking for a fun coffee/pastry spot (including excellent alcoholic coffee drinks), there is a wonderful spot across the street, full of locals with excellent staff - Casa del Caffe. A close spot for dinner with lots of locals and helpful staff is Vetter's. To summarize - greatly enjoyed our stay, would absolutely come back on our next trip to Heidelberg!