Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck
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