2-Star Hotels in Cranbury

We were needing to stop for the evening so I called the Hampton Inn to see if they had availability. Damien, the gentleman on the phone was so friendly and accommodating and made us feel so welcome. When we arrived shortly after and he checked us in, his same welcoming personality and positive comments about their hotel made us feel special. The beds were comfortable, the complimentary breakfast was above the normal standards of hotel breakfast buffets. All of the staff were friendly and helpful. Loading our car in the drizzling rain, we accidentally overlooked my husbands toiletries bag. When I called, they again, were so friendly and helpful acknowledging they had it. Damien once again assured me he would personally make sure he would get it returned to us. We travel quite a bit and the staff here are the best at making guests feel appreciated and welcome. They seem committed to their jobs and this hotel.

I chose this hotel for a recent visit to the area based on price and location. I wasn’t planning to be there very often, so my needs were pretty basic. While the pictures online look wonderful, as soon as I pulled up, I could tell that I was going to be disappointed. The outside grounds ooked poorly maintained, which was a bad sign. The room was basic - it had everything I needed, but the decor looked tired and one of the ottomans near the sofa was broken. The thermostat in the room did not function at all, so I opened the windows to manage the temperature…but they only opened about two inches, so it didn’t help much. The remote for the TV was terrible and the channel lineup didn’t match the actual channels. I frequently use hotel gyms as the yardstick for the quality of a hotel and this one was in line with the other experiences in this hotel. There were three cardio machines, but the TVs on them didn’t work and when I tried to adjust the incline on the treadmill, it make frightening noises that made it clear it had never been maintained. My next stop was the weight rack which included only 3 sets of dumbbells - 35, 45 and 50 pounds. I’m a pretty fit guy, but this is virtually useless…I think someone was taking the idea of “Jersey Strong” a bit too far! I know that breakfast buffets are hard to operate during COVID, but the display of food they put out was really weak. The toddler size containers of orange juice were a joke and the egg sandwich was cold and soggy. I have family in this area, so I have periodic needs to use hotels in this vicinity. It’s pretty clear that this hotel will not be on my list of considerations in the future.

I been a loyal bonvoy member for a long time now. I was a Ambassador Elite member but stop traveling because of Covid. So now I’m a Titanium Elite status with 145 days stay with bonvoy this year alone. I’m not writing this review over 1 rotten apple. This Residence inn is something else. Front desk manager Is a ****** and a bully. He had something against me for what ever reason. I never stay at a hotel that is so rude and unprofessional. First off he didn’t like me and went out his way to make things really uncomfortable for me on my last day checking out. Not sure what his problem is but they should fire him. Came to my room around 1 pm with the house keeping lady and say he is there to do the wellness check. I asked him usually that is communicated with me somehow ahead of time. But his excuse is hotel policy if a tenant doesn’t get house keeping that they have to do a wellness check weekly. First off that is the 9th day and the day I’m checking out too. Like hotel policy? Hey buddy your 2 days late. A policy is a policy. It is set in stone. You cannot come 2 days late of your weekly wellness check Dan. He make this establishment look like a joke to be honest. I’m literally is checking out within a few hours but he want to make sure to make it uncomfortable for me and my guest. I opened the door for the two workers to come in, a wellness check means to make sure both guess is ok and alive right? We had the one bedroom suite. So my friend came out the room and now all four of us is in the living room part. So that should be it right? Both of the guest is here and in good health right? But no he took it upon himself to walk into the room and into the bathroom. For what? Thought it was a wellness check? But it wasn’t that. That was his excuse he used to come and make sure that me and my guest feel uncomfortable. And once they left I pretty much filed a complaint thru bonvoy and is in the process of filing a lawsuit. They over charged me almost $800. Yes it is a authorization hold/pending. But that just hold up my funds for no reason at all. I’m paid in full the day i checked out. But here I’m still suffering from what that establishment did to me. I know they know they just picking on me. Especially Dan he is just a ****** bully. I’m sure he knows exactly what he is doing. And I just pray that no one else has to suffer like me. I’m not going let 1 individual that is miserable ruin the relationship I do have with bonvoy. I just recommend not to go there if that bully works there. I have everything to prove my story and my review here.