Guangzhou Estandon Hotel

I booked two rooms at this hotel for an 11-night stay, spending a total of $4,252.22 AUD based on Trip.com's recommendation and their claim that this was a 5-star property. Unfortunately, my experience could not have been further from what I’d expect at this rating. Upon arrival, check-in was supposed to be at 2:00 pm, but by 5:30 pm, I was still unable to access my room. The front desk staff explained there were no rooms available yet, leaving me waiting in the lobby for half an hour, watching as other guests checked in without issue. This lack of organization and disregard for guests was just the beginning. Despite the non-smoking policy promised by both the hotel and Trip.com, the entire hotel reeked of smoke. The smell permeated every area—from the lobby to the hallways, and especially the rooms. Worse yet, my room had a gap connecting to the next room, which allowed not only smoke but also noise to spill into my space constantly. Privacy was impossible, and the unpleasant odor made the room nearly uninhabitable. Cleanliness was another major concern. The rooms were dirty, with visible stains and dust everywhere, making it clear that housekeeping was either rushed or neglected altogether. I couldn’t believe the level of filth, especially given the cost of the stay and the supposed 5-star rating. The experience in the lobby was no better. At night, it transformed into an uncomfortable environment, with *********** and their agents approaching guests with inappropriate offers. I was repeatedly asked if I wanted “services,” making the lobby feel unsafe and unsettling. Adding to my discomfort, the room’s plumbing was unreliable, with my toilet clogging on the first night. Thankfully, this issue was addressed quickly, but the room’s door lock became another constant hassle. After calling maintenance twice, I was locked out of my room at midnight, forced to wait in the lobby until they managed to fix it. The lobby staff exhibited a rude and dismissive attitude, further diminishing any semblance of a luxury experience. The hotel’s location compounded my frustration; it was inconveniently located with no attractions or necessities nearby, and to add insult to injury, they charged for exiting through the front gate. This meant that every time I called a taxi, I had to leave through the back gate, lengthening each trip unnecessarily. Inside the hotel, a KTV lounge operated with “bar-girl” services, an inappropriate and unwelcome feature in a supposed 5-star establishment. Despite all these issues, the hotel staff had no meaningful response. It was only upon my check-out, when I contacted Trip.com, that I received any acknowledgment. Their apology was accompanied by a so-called gift: a tea cup, a gesture that felt inadequate and dismissive. This experience was deeply disappointing, and I would caution anyone considering a stay here to look elsewhere for accommodations more deserving of their time and money. 我在這家酒店預訂了兩間客房，住了 11 晚，根據 Trip.com 的推薦以及他們聲稱這是一家五星級酒店，總共花費了 4,252.22 澳元。不幸的是，我的經歷與我對這個評級的期望相差甚遠。抵達後，原定於下午 2:00 辦理入住，但到了下午 5:30，我仍然無法進入房間。前台工作人員解釋說還沒有房間，讓我在大廳等了半個小時，看著其他客人順利入住。這種缺乏組織和對客人的漠視只是開始。 儘管飯店和攜程都承諾禁煙，但整間飯店還是瀰漫著煙味。氣味瀰漫在每個區域——從大廳到走廊，尤其是房間。更糟的是，我的房間與隔壁房間有一個縫隙，這不僅讓煙霧，而且噪音不斷進入我的空間。隱私是不可能的，而且難聞的氣味使房間幾乎無法居住。 清潔度是另一個主要問題。房間很髒，到處都是明顯的污漬和灰塵，這表明客房清潔工作要么匆忙，要么完全被忽視。我簡直不敢相信這裡的骯髒程度，尤其是考慮到住宿費用和所謂的五星級評級。 大堂的體驗也好不到哪裡去。到了晚上，這裡就變成了一個不舒服的環境，妓女及其代理人向客人提供不適當的服務。我被反覆詢問是否需要“服務”，這讓我在大廳感到不安全和不安。更讓我不舒服的是，房間的管道不可靠，第一天晚上我的廁所就堵塞了。值得慶幸的是，這個問題很快就得到了解決，但房間的門鎖變成了另一個持續的麻煩。在兩次致電維修人員後，我在午夜被鎖在房間外，被迫在大廳等待，直到他們設法修復它。 大廳工作人員表現出粗魯和輕蔑的態度，進一步削弱了奢華體驗的感覺。飯店的位置讓我更加沮喪。地點不方便，附近沒有景點或必需品，更雪上加霜的是，他們從前門出去還要收費。這意味著我每次叫計程車都必須從後門離開，不必要地延長了每次行程。飯店內有一家 KTV 酒廊，提供「酒吧女郎」服務，這對於所謂的五星級飯店來說是不恰當且不受歡迎的功能。 儘管有這些問題，飯店工作人員卻沒有做出任何有意義的回應。直到我退房時，當我聯繫 Trip.com 時，我才收到消息。他們的道歉還附上了所謂的禮物：一個茶杯，這一舉動讓人感覺不充分且不屑一顧。這次經歷非常令人失望，我會提醒任何考慮住在這裡的人去其他地方尋找更值得他們花時間和金錢的住宿。

It was a nice experience for the business trip. Will stay here again when we need to visit next time.