Homm Huzhou Xisai Shan

The hotel is generally good, and the staff are very enthusiastic. Before checking in, I read reviews saying that the hotel only has set meals and cannot order a la carte, and the dishes are average, but I still contacted the front desk to book a table at the restaurant. As a result, I can order a la carte, and the dishes and services are very good (just a few pictures of the dishes); Let me talk about the room service. Because the plan changed temporarily and I planned to stay one more night, I called the front desk after checking in at 3 o'clock to extend my stay. I was told that they would check the room situation and call me back, but I waited in the room for nearly two hours and there was no response. Later, I was worried that there would be no room, so I booked another night on Ctrip. I went out in the morning the next day and returned to the room at nearly 4 o'clock in the afternoon to find that it was not cleaned. I don’t know if the work was not handed over well, or if they said that the room would not be cleaned for those who extended their stay? The experience was slightly worse in this regard.

When I was a child, I read "White egrets fly in front of Xisai Mountain, peach blossoms flow in the water and mandarin fish are fat". When I was looking for a hotel for the May Day trip, I saw this new hotel. I liked the quiet feeling hidden between the mountains and rivers, so I immediately booked it. The hotel service is very good. They took the initiative to help us upgrade the room type. The room is very large, with a balcony in front and a small courtyard in the back. It has a separate door and family. The quilts and slippers we asked for were also put in the room in advance. The quilts are very new and clean. The hotel is backed by mountains and faces the water. There is a bamboo forest plank road and a small beach. You can call a shuttle bus to go anywhere. The children have to do homework, so we only stayed for one night. We will come to check in next time!

Very bad experience! Let me start with the good things. The room is newly decorated with modern style. The smart toilet and TV projection screen meet the needs of young people. The small villa + greenery are beautiful. Then let me talk about the unsatisfactory things. First, it is a rip-off. The normal premium for dinner in the hotel restaurant is actually acceptable, but you can't treat customers as **. The sour soup fat beef of 128 yuan uses synthetic meat, and it is the worst kind of synthetic meat! 3 ordinary dishes plus a bowl of mixed noodles cost nearly 400 yuan; the vending machine at the elevator entrance, a bottle of Jasmine Oolong and a can of potato chips cost 37 yuan. There is no price tag in the vending machine, and there is no obvious price display on the scan code payment interface. You need to be very careful to find the price. You can directly complain to 12315 about the degree of black heart. Even the scenic spots are not as pitfalls as you. Second, the service awareness is extremely poor. For example, when we reported that we were not satisfied with the food, the waiter had a dull look on his face and did not apologize or offer any compensation. We booked the most expensive double bed room, but outside the balcony was a large dirt slope under construction, and the view was not as good as the rooms that were several hundred dollars cheaper. We were not informed of this before check-in, and after we reported it, we could not get an acceptable solution. Third, the location is very remote, there is construction going on nearby, and we cannot order any takeout (if you eat in the hotel, you will get a portion of synthetic beef for 128 yuan). Unless you come to Xisaishan specifically for fun, or just want to stay in the hotel and not go anywhere else, the geographical location does not have any advantages. Also, the TV suddenly turned on when I was sleeping at night (the remote control was far away and it was definitely not the case that the switch was pressed), but it only happened once, and I didn't know why, so I didn't pursue it.