Samantha S
November 3, 2024
The Good: Generally speaking you get a lot for your money. We paid the same amount for the same week last year in Majorca and what this hotel has to offer is significantly more in every aspect. There is a lot to do here. My children were never bored. The entertainment package is excellent - there could have been more variety as it was largely dance groups, but the quality of them was fantastic. There are live bands, karaoke, discos after the main entertainment which we really enjoyed. 4 of the 5 outdoor pools here are heated which means you can enjoy them most of the year round. Dipping into the unheated pool proved just how much they were heated. My daughter got an ear infection (she is prone to them and this is not a reflection on the hotel) and was in quite a lot of pain. We spoke to reception and 4 hours later there was a prescription delivered in reception for 15 euros which cleared it up and stopped it ruining her holiday. The food, especially at lunch time was good. Particularly the burger bar on the beach front which was outstanding. The animation team were lovely, and quickly learned people's names. A special mentioned to the blonde lady who did the darts (sorry I didn't catch your name as you knew mine!) she was outstanding. The kids club is brilliant - my daughter loved it. The effort they put into Halloween was incredible. There was a desperate party on the tennis court. The Nitpicking: The rooms are small. We moved the mattress of the pull out bed onto the floor as where it was positioned my child would have banged their head every time they woke up. However, given that we only used our room for a quick shower and to sleep, it was not a huge issue. I would probably book a 2 bed apartment if we returned to this hotel chain. The bed are very very hard. However, we rang reception and within 10 minutes they had delivered more pillows and a mattress topper which transformed our sleep! Some cocktails were hit and miss depending on who made them. Our shower was plumbed back to front so we had to put it on the cold setting for hot water. Not a huge issue but it was confusing for the first use! General Tips: Having read previous reviews from English guests I was apprehensive about the way we would be treat, or that no one would speak English and my children would not make friends etc. This is absolutely not the case. Most staff are able to converse well in English and I would estimate at about 1/3 of the guests being English. At no point did I struggle to be understand or understand staff. Take floaties and plenty of sun cream with you. These are available on site but at eye watering prices. The resort operates in Euros. Make sure you take some with you as there are a few extra activities the kids can do. Additionally any medicines needed must be paid for in cash. If you plan on visiting in October, it is very warm during the day but very chilly on a night, so pack plenty of warmer clothes (even a coat) As other reviews h