Renaissance Barcelona Fira Hotel

The staff helped us check in was very nice and friendly but on contrary, the staff when check out was a bit cool. Roof-top pool was fantastic though we didn't swim. Breakfast was excellent. Many choices. Though we had breakfast for three days, we still didn't feel boring. About parking, it was convenient. Parking was just in the basement. About cleanliness, it was really disappointed. When first going into the room, every things were white in color and looked clean and comfy. But later we saw disgusting reddish brown dirt and stain on the white curtain and on the toilet door. We also encountered cleanliness problem during breakfast time. At least 3-4 plates in the pile of 'clean' plates had very obvious dirt on them. The hotel should pay special attention to these.

Room was clean and tidy 👍 I am check in about midnight, have 2 receptionist at that time. One guy wearing glasses can’t do my check in properly take time but can’t finish , then will have another tall guy to taking care for me. Breakfast very good and variety. I love avocado, but in last day breakfast not have it very sad. Overall was good, if I have a chance to come back again will choose this hotel.

Terrible customer service. Front office staffs are lack of manner and professionalism. It to more 40 min to check me in and another over 30min to give. Me the room key. Also they refuse to add Bonvoy points to ny account as i booked the room via trip.com worst service ever of a Bonvoy hotel.

I stayed at this hotel with a friend. Although it's a bit far from the city center, the facilities are good for the price. However, we experienced some inconvenience as we had booked a twin room, but due to overbooking, we had to stay in a different room for one night.