Hotels near Nairobi Railway Station, Nairobi
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Read genuine traveler ratings & reviews to find your perfect stay.
4.7/5
Outstanding
Hotel is located in a very nice calm surrounding with a lot of green forested landscape. But the hotel is not providing a 5 star experience. Hotel security at entrance is a total mishap, and who knows why such a painful experience was even created. I understand the importance of safety, but my goodness this is excessive! It’s almost like you at entering a military facility. A main wall looking entrance opening, followed by a comprehensive security check. You have to get out of your car on slippery-slope, walk up a ramp in zig zag, through a metal detector, scan your bags, while the car then proceeds and waits for you when you are done. The driver does not have to go through this procedure, as the driver is considered harmless I guess ? Then another gate opens up! It’s laughable and doesn’t feel like a hotel experience at all which should be your first impression! Another very challenging situation is to actually get around the hotel. You have to guess where you are going as the Signages are either lacking or placed in wrong locations. They are color coded somehow which makes it even more difficult to comprehend with over cluttering. While the room is pleasant, there were amenities not checked prior to check in. The coffee machine wasn’t working, no laundry bag in the room, missing iron and iron board , and when asked they had run-out! Breakfast was fresh, tastes good but takes very long time to be served. A simple egg dish takes over 30min. Your coffee 10min. Pool was cold which is unfortunate and only the brave would take a dip. Finding the gym is an exercise in itself, no gym sign, I guess the idea is warm up by spending time figuring it out! Overall a disappointment.
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4.6/5
Outstanding
KKelkooOn the day I arrived - they seemed to have been facing electrical problems for past week. So lifts, doors, and electricity in rooms were not working properly. It appeared to have been resolved on the day I left.
I booked because of closeness to airport and train station. They offer complimentary pick up and drop off. They were very nice to offer a late checkout until I left for the airport.
Has a big gym, a nice pool and pretty good breakfast. Be aware that there is literally nothing around the hotel - so you can’t really go for a walk or just go grab something to eat.
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4.5/5
Excellent
Excellent customer service from Rahab our front desk official. The room was great 😊 spacious, we enjoyed the hot tub. Dinner was average but the breakfast was superb. Experienced fresh air at the skywalk. Very beautiful hotel. Will definitely come back soon.
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4.4/5
Excellent
GGuest UserI stayed in this hotel for 10 nights on 07 March 2024. The room were very clean I even left a tip for the room cleaner for the first time in my life. Really, Everything was lovely, breakfast, food on rooftop restaurant and the staff were very friendly and helpful. Definately I will be coming back.
Happy customer, Kate😃
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4.4/5
Excellent
MMssyKayThis is the best hotel I’ve ever. I could go on and on who it how great it is. The room came with a huge sitting area and had the skyline of Nairobi at night. It had a washing machine , iron, two TVs (one in room and one in lounge room), a full kitchen with dish washer , microwave , coffee maker, stove , oven , refrigerator, cutlery, bar table counter and chairs. The room had the most comfortable bed ever. I slept like a baby.
The hotel also had a heater outdoor pool unfortunately I wasn’t able to use it as it was a work trip and I was busy.
The restaurant had the most delicious buffets and the staff are great. Customer service was excellent.
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4.3/5
Excellent
SSylIt was my first time to stay EKA. I arrived 8 hours before check-in time, having made a booking for one night. Unfortunately, my connection flight was on the same day, meaning that I wasn't spending a night in the Hotel. So grateful to have been allowed early check-in at no additional cost. A plus on flexibility of hotel management. Staff were generally warm, professional and willing to help. I will certainly be back!
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4.3/5
Excellent
LLUYUWithout the service awareness of the five-star hotel, I clearly stated that the room set for the second night was higher than the first night, and the money cost hundreds of dollars, not to say that the two rooms are the same. Since the same, why are the two room types and two price points? I won't choose this brand next time, it's too bad.
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4.1/5
Very Good
朝朝海暮梧Anthony, a trainee at the concierge, was super friendly and helpful. Super professionalism made my stay rewarding. The breakfast was very good but the room wifi was very weak and cannot be connected. Location is great and restaurant Kilimanjaro, riverside shuttle station are within walking distance.
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4.1/5
Very Good
MMaz686We checked in after arriving in Nairobi. The staff at hotel were really polite especially at the front desk. We were able to exchange money which was great and saved us the hassle of searching for another place.
We wanted to go to the Masai Market and asked the concierge how much it would cost for them to organise a car. It was extremely overpriced at $40 for a return journey. We ended up downloading the uber app and paid around $8 dollars for a return trip! Definitely useful to download Uber!
The room was clean enough and we had a great night's sleep as we were shattered from the journey.
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