Hotels near Hillsborough Mart, Raleigh
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4.5/5
Excellent
Just like any other Hampton Inn, with the exceptional and professional customer care from the reception desk staff, and Silvana, a lovely person, jack of all trades whom you will find during the breakfast service greeting everyone and making sure you're well taken care of, and also driving the hotel shuttle. I was there for business with an international group and she was very kind to our group members. Her Portuguese and Spanish skills came in very handy with our group. She definitely adds a human touch to the hotel.
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4.3/5
Excellent
AAlstonThe staff was friendly and they made my staycation with my significant other very relaxing. House keeping was great at disturbing us during our stay. The location was great which made his surprise rose delivery from door dash perfect. Since was also in celebration of my birthday. The breakfast bar was great as well. Thank you again. We will definitely be staying here again
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4.2/5
Very Good
GGuest UserThe front desk staff are always very friendly whenever I come to stay. Housekeeping tends to open my door before I can answer to their knock, they barely give me any time to respond before barging in. On my last day, housekeeping knocked on my door at 9am and proceeded to come on with little to no time to respond. Checkout wasn’t until 11-12 so I don’t understand why they had even come that early. The cleanliness of this hotel is always a hit or miss. My last stay, I noticed that there were orange stains all over the bedding and I didn’t notice until after I’d already slept in the bed.
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4.0/5
Very Good
CChaLoveI enjoyed the pool and the A/C was very good in the room. I had a balcony that overlooked the road and shopping center. Balcony king room looks exactly as advertised. The room was quiet and the sheets and towels were clean. Appreciated the refrigerator and microwave in the room. The ceiling had an uneven plastering done, but it did not affect my stay. The balcony has a simple two chair and table set, nice to have a drink on during a warm night. However, there is not a great view as this hotel is right off the road toward the city. Breakfast ends at 9 am, I wish they would change it to 10. I did not bother to wake for breakfast the next morning so I don’t really know what they had except yogurt, coffee, and a pancake making machine. Overall was a great stay and the staff is kind.
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4.0/5
Very Good
GGuest UserEverything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from
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4.0/5
Very Good
GGuest UserGot the king with sofa bed, the surroundings of the hotel were stinky.
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3.8/5
AAnonymous UserIt was not a bad place to stay, though we only ate three times for breakfast, 1 the last day which was free due to plane cancelation so they gave my daughter and I free breakfast but the other two times were 1 comp'd that a friend received for three people in which the other was paid for by a friend. Needless to say, I got charged $45 for one day of the breakfast which likely was because the waitress made us put our room #, though she said she understood our meals were comp'd. Sadly even after calling the hotel, speaking to one person who then sent me to the finance manager whom I left a message with but still hasn't called back in almost a week. Frustrating to say the least.
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3.8/5
CCameron SparrowTher was no toilet paper in the bathroom and a used bar of soap in the shower with a hair on it. Not to mention the frozen bottle of soda in left in the top of the fridge. They did have friendly service and a decent breakfast
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3.2/5
MMichael RIf I could give this location a negative 5 if I would. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there.
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3.1/5
DDawn Mosely-NixonCan't say the hotel was too bad. However I can say the location is somewhat sketchy. Directly outside of the hotel their is alot of activity going on which is needless to say very questionable. Possible drug deals, ************ and drug doing. There is a gas station/convenience store right there on the premises which too draws a large crowd. However the rooms were ok. I just didn't like that I felt my car would be unsafe in there parking area due to the amount of questionable traffic. So sad to say I never took my luggage out the car in fear someone standing by would notice a bag or two and come back later to check it out. I did choose to leave but not because of the lodging. I think if you can get past the outdoor activity it may make for a nice rest spot.
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