Hotel Spa Termes Carlemany

Hotel Spa Termes Carlemany Reviews

Hotel Spa Termes Carlemany

Av. Carlemany, 4, Les Escaldes, Escaldes-Engordany, AD700, AndorraView Hotel Details
Hotel Spa Termes Carlemany
Hotel Spa Termes CarlemanyHotel Spa Termes CarlemanyHotel Spa Termes Carlemany
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Hotel Spa Termes Carlemany Guest Reviews

4.1/5
Very Good
58 review
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(58)
Positive reviews(26)
Reviews with photos/video(7)
Negative reviews(6)
SaunaSisuSalmiakki
Twin Room
Stayed in Apr 2023
Travel with friends
3 review
4.0/5
Very Good
Posted on Jun 20, 2023
Peaceful location within an easy reach from shops and restaurants. Very clean and good beds. Was pleasantly surprised by the variety of breakfast and the cute view from the breakfast room’s windows.
MissLola
Standard Double Room
Stayed in Jan 2023
Couples
9 review
5.0/5
Outstanding
Posted on Feb 9, 2023
Nice place to stay Parking will cost €15 per day Room was good enough Spa entrance cost €4 per person Breakfast in the hotel cost €12
Guest User
Deluxe Double Room
Stayed in Nov 2023
Solo travelers
23 review
4.5/5
Great
Posted on Jan 1, 2024
Natural hot spring spot ♨️ Very comfortable and quiet traditional hotel with no disadvantages
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Liwudesongyingxing
Twin Room
Stayed in May 2023
Family
14 review
5.0/5
Outstanding
Posted on Jul 13, 2023
The room is not big, but the facilities are complete. The hotel is conveniently located, there are duty-free shops and many restaurants around, so it is convenient to dine in, and the breakfast is quite rich.
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Anonymous User
Twin Room
Stayed in Oct 2022
Travel with friends
1 review
3.7/5
Posted on Nov 16, 2022
Quite central hotel, only 5 minutes from the center of Andarles la Vella. The facilities were clean and the atmosphere was calm. Although in the morning you can hear the traffic, since it is on an important street. What leaves a lot to be desired is the spa, small, only 2 types of sauna and a jacuzi. That if you have to share it is very uncomfortable. Otherwise it is fine.
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Guest User
Standard Double Room
Stayed in Jun 2022
Couples
2 review
4.5/5
Great
Posted on Aug 1, 2022
The service was perfect, we had a problem with the reservation and it was solved with all kinds of attention from the director. He also gave us the parking space free of charge and the spa session free of charge. A lot of attention including breakfast. Everything was perfect on the part of the MrAitor.very perfect.
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dhimiter k
Stayed in Sep 2024
Family
4.0/5
Very Good
Posted on Oct 31, 2024
We stay just one night. For Andora, was okay. The best thing was the rooms, big size. The restaurant was okay, breakfast was okay. The worker try to do the job. The pool , the parking was located outside from the hotel. Was not a room service. The rooms with clean, and spa was good. In a general , was good for four stars hotel.
Response from Property: Thank you very much dhmiter k for your feedback!! We are very grateful for your comments highlighting the professionalism and kindness of our team, and we are thrilled to know you had a 5-star stay!! We look forward to welcoming you again in the future
paulas-99-999
Stayed in Jan 2024
Family
4.0/5
Very Good
Posted on Feb 17, 2024
This hotel was perfect for me and my family. Cater well for Coeliacs, everything is labelled on menus. We paid extra for parking and this was only a short walk from the hotel in a secure location. The centre of town is only 5 mins walk to great shops/bars. We stayed half board, excellent value for money. The staff work super hard, it was full when we stayed & at times there needed to be more staff on duty to take the pressure off those working as it resulted in food being cold a couple of times, despite the waiting staff working so hard to accommodate all the guests. The evening menu was good and catered for all tastes. Breakfast was plentiful offering cooked and cold options, you can even have Cava if you fancy a tipple first thing! Being Coeliac they understood fully and they were exceptional at catering for me. The bar serves Daura GF ale and it’s excellent value. It was an easy drive to Encamp for the cable car up to the Grandvalira ski range, lots of parking. Soldeu was also easy to reach by car with easy parking and direct access to a cable car from Club Hermitage. We booked time in the spa on arrival, we enjoyed the jacuzzi and sauna, very relaxing and a great way to ease aching muscles after a hard days skiing!
Response from Property: Thank you very much paulas-99-999 for your evaluation!! We are very grateful that you highlighted our professionalism and kindness and that you have had an amazing experience!! We look forward to seeing you on a future occasion
Tony O
Stayed in Oct 2023
Solo travelers
5.0/5
Outstanding
Posted on Nov 27, 2023
Excellent value for money, Fantastic staff, Wonderful Breakfast, Superb location ' Great rooms and free Spa 100meters from the main shopping mall. Staff have excellent language skills as i only speak English no question was to hard.
Response from Property: Thank you very much tonyoP7119TI for your evaluation!! We are very grateful that you highlighted our professionalism and kindness and that you have had a 5-star experience!! We look forward to seeing you on a future occasion
Guest User
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Jan 12, 2023
We spent one night in Andorra during a trip mainly to see Barcelona. I chose this hotel because it was a good price, has a spa area and offered parking. The half-board option was also convenient so we wouldn't have to spend extra time deciding on a restaurant for dinner. It worked out really well! Check-in was a breeze and we learned upon check-in that our reservation included time in the hot tub in the spa area. We were expecting to have to pay extra for that, so it was a welcome surprise. Our room was spacious enough for one night and included all the amenities we needed (shampoo, soap, etc). The room faced a rushing stream which was perfect white noise during our sleep. We normally use a white noise app on our phone, but it was not needed this time. The bed and pillows were perfectly comfortable. The spa area was nice and we enjoying hanging out in the hot tub after walking around the town for a bit. Our reservation included half board. Dinner was from a fixed menu, but there were some good options to choose from and our meal was tasty. The server was not super friendly, but efficient. Breakfast had good options and variety and we were fueled up perfectly for our drive back to Barcelona for the rest of our trip. Parking is available for an extra fee in a lot down the street from the hotel.
Response from Property: Thank you very much kmthoennes222 for your review! We are very grateful for your comments. We are waiting soon for you on a future occasion
patxipbi
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jul 3, 2024
For some years now I have only stayed at this hotel without a doubt. It has everything, quiet area, comfortable and spacious rooms, excellent breakfast, private parking near the hotel, bus stop next door so you can get around comfortably without having to take the car, outdoor thermal pool in summer and very pleasant and professional service from all the staff. Highly recommended.
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6/7
Response from Property: Thank you very much Patxipbi for your review! We are very grateful for your comment, which highlights the professionalism and kindness of the team and to know that you had a 5 star stay! We look forward to seeing you again on a future occasion.
guiraomotis
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 17, 2024
My third time, excellent hotel in general, spacious and comfortable room, excellent treatment from the staff, highlighting Adina from reception, Cristina from the spa, Carlos and Gonzalo from the restaurant as well as all the hotel staff, waitresses, receptionists and staff in general, thank you very much, quality price Excellent, I am already thinking about my fourth trip
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Response from Property: Thank you very much guiraomotis for your review!! We are very grateful for your comment, which highlights the professionalism and kindness of the team and to know that you have had a 5 star experience!! For us it is also a pleasure to receive guests who enjoy the experiences we try to generate so much and we continue to wait for you for future occasions.
rocio g
Stayed in Jul 2024
Couples
2.0/5
Posted on Aug 23, 2024
Very small room, you couldn't walk past the armchair, small double bed too. Old bathroom. Reception service is pretty bad. It is advertised as having a pool, but in reality it is like a municipal pool that even had children's playgrounds. And the spa, they told me, is only a jacuzzi and two saunas, so don't expect anything else. Total disappointment.
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Response from Property: Dear Rociog23, Thank you for rating and sharing your experience. We inform you that there are different room categories, in which we are very careful to detail the services and facilities accompanied by images so that, at the time of booking, you know exactly which one you are interested in with the design, equipment and comfort you expect. You booked a standard room and we regret that at the time of booking you did not make sure that you were exactly booked and in this way, it is not a surprise for you at the time of check-in. The category that we recommend is the deluxe double rooms where you will find the design and spaciousness that you expect. On the other hand, we inform you, in case it may be of interest to you, that we will begin a comprehensive renovation of these rooms to create master suites with a jacuzzi. Regarding the spa, in the 45-minute circuit there is a jacuzzi, sauna and hammam, but additionally, in case it may be of interest to you, we have cabins for treatments or massages and a private jacuzzi with cava and additional chocolate in case it is of interest to you. We do indeed inform you through all the means at our disposal that our outdoor thermal pool is 200 metres from the hotel and is open to the general public, but if you are not staying at our hotels, you must pay an entrance fee to access the facilities. We understand that we are not your target. Kind regards.
AlbertoG2303
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 2, 2024
A highly recommended hotel for a trip to the snow. The restaurant's food is exquisite. The abundant and varied breakfast. It has a small SPA with jacuzzi, sauna, Turkish bath (reservation required, capacity more than 4 people) Family suite-type rooms, very spacious (duplex type) Very comfortable beds Super friendly staff Just a step away from the center on foot It is very easy to get to the ski resorts. (approximately 20 m to Tarter) The only but, the parking 150 m away, but it is a small but.
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Response from Property: Thank you very much AlbertoG2303 for your review!! We are very grateful for all your comments, which highlight our professionalism, the quality of the restaurant and knowing that you had a 5 star stay!! We look forward to seeing you again on a future occasion.
Marta B
Stayed in Jan 2024
Couples
4.0/5
Very Good
Posted on Feb 14, 2024
Good location, two minutes walk from the main street of les Escaldes. The rooms are a bit tight and I think they lack a bit of soundproofing, since there wasn't much traffic but the cars could be heard quite a bit (on the other hand, in the dining area you couldn't hear anything from the outside). If you book the stay through their website they give you 45min access to the SPA (I think not if you book through booking). This SPA is small but sufficient for what we wanted, a moment of relaxation. There is a dry sauna, a wet sauna and a jacuzzi. You can book massages which are not expensive. We were alone in the SPA. The breakfast buffet is very complete, there is everything, sweet, savory, hot dishes, snacks, jams, pastries, bread... The staff is attentive and friendly. They have the possibility of two parking spaces, one external closer to the hotel for €15 per day, and one a little further away (near the pedestrian zone) for €18 per day. It's worth it. To unload your suitcases you can leave your car right in front of the hotel. The bathroom is very complete and large, with products. If you go to the SPA you should only bring a swimsuit, as there are bathrobes and slippers in the room that can be used.
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Response from Property: Muchas gracias 405martab por su valoración!! Estamos muy agradecidos con todos sus comentarios, que destaque el servicio al cliente del equipo en general y en saber que ha tenido una magnifica estancia!! Les esperamos en una futura ocasión
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