Bayview Park Hotel Manila

The property provides a high-quality, diverse breakfast buffet and convenient location near attractions. Guests praise the friendly staff and spacious, cozy rooms. It offers great value for budget-conscious travelers.

The hotel is generally good, but the receptionist was quite disappointing. Her name is Cyril. I had booked a Deluxe room with a view of Manila Bay and paid online, so I expected my room to be secured as I have communicated with the hotel multiple times about it and even indicated my request upon booking. After traveling on a 22-hour flight to the Philippines from another country, I was excited to see my room facing Manila Bay. While I was busy with my three pieces of luggage talking to the bellman, another lady arrived as a walk-in guest. She went to the reception desk before me and booked a regular room. I overheard Cyril, the receptionist, upgrading this lady's room for free to a Deluxe room with a Manila Bay view. After Cyril handed the key card to that lady, I approached her and reminded her that I had paid online and booked a Deluxe room facing Manila Bay. To my surprise, she informed me that the last room intended for me had been given to the other lady. She didn’t apologize at all. Additionally, she overlooked my booking and only gave me a key for one night instead of the two nights I had reserved. Once again, she didn’t apologize. Throughout our interaction, she never smiled, was very unresponsive, and failed to make eye contact with me, which I found quite rude. She didn't offer to assist me or explain the breakfast arrangements or any basic hotel policies. I felt overwhelmed and cried in my room because I was exhausted from the long journey and felt I had been treated unfairly by Cyril. I hope the hotel takes the time to address this issue with the receptionist and provides her with proper training in hospitality, or she could become a negative asset for the hotel.