Paramayon, Poblacion East, Moalboal, Cebu, 6032, PhilippinesView Hotel Details
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Moalboal Tropics Guest Reviews
4/5
Very Good
102 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(102)
Positive reviews(92)
Reviews with photos/video(45)
Great swimming pool(31)
Great value for money(15)
Has facilities for children(8)
Perfect for kids(8)
Average sound insulation(5)
Near shopping area(5)
Convenient for shopping(5)
Clean pool(4)
Negative reviews(10)
On The Road Again
Superior Room
Stayed in Jan 2025
Solo travelers
61 review
4.0/5
Very Good
Posted on Feb 5, 2025
This hotel is a nice place to stay with a great pool and a good breakfast. The bed was about a 7-8 on my scale. The TV was small but ok. The water pressure was adequate but not great as was the hot water. The staff were fine and helpful. Good that is a short walk to the main supermarket in Moalboal with a McDonalds. It’s a bit of a ride to the main tourist area for nightlife but that didn’t bother me. Overall, it was a nice stay for me.
Response from Property: Thank you for taking the time to share your experience with us! We’re happy to hear that you had a nice stay and enjoyed our pool and breakfast. Your feedback on the bed, TV, and water pressure is much appreciated, and we’ll take it into account as we strive to improve our guest experience.It’s great that you found our location convenient for shopping and dining, and we’re glad the distance to the main tourist area wasn’t an issue for you. Our team also appreciates your kind words about their helpfulness!We hope to welcome you back for another enjoyable stay. Safe travels!Best Regards,Moalboal Tropics Team
Faithyy
Deluxe Double Room
Stayed in Dec 2024
Travel with friends
22 review
4.0/5
Very Good
Posted on Feb 1, 2025
A budget friendly place to stay. A very basic room, nothing fancy about it. Easy to get around to places, 10 to 15mins away from the bustling Panagsama Beach, Moalboal, Cebu area where most of the tourists will be at!
Response from Property: Thank you for your review! 😊 We're glad you found our place budget-friendly and conveniently located near Panagsama Beach. We aim to provide simple, comfortable accommodations for travelers looking for an affordable stay. If there's anything we can improve, feel free to let us know. We hope to welcome you again soon! 🌴🏝️Best Regards,Moalboal Tropics Team
Anonymous User
Deluxe Queen Poolview
Stayed in Feb 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 9, 2025
very accommodating hotel staff and food was great
Dr Phoebe
Deluxe Queen Poolview
Stayed in Jul 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very nice hotel to stay in I really had great time there , so clean,kind stuff members, clean pool and great food from their restaurant and bar
Response from Property: Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great time at Moalboal Tropics. It's great to know you appreciated our clean facilities, the kindness of our staff, and enjoyed the food from our restaurant and bar. Your kind words motivate us to keep delivering exceptional service. We hope to welcome you back soon for another amazing stay!Best Regards,Moalboal Tropics
Thandi~travels
Deluxe Double Room
Stayed in Jul 2024
Solo travelers
11 review
2.0/5
Posted on Aug 8, 2024
The place is so terrible,just the swimming pool that makes it look nice from outside.The rooms are old with old and dirty furniture is like they don’t clean at all .The guy who helped us to check in was very nice to us ,very welcoming even helped us with what we can do around the area
Response from Property: he rooms and furniture during your stay. Cleanliness and comfort are top priorities for us, and it’s disappointing to learn that we fell short. Your comments have been shared with our housekeeping and maintenance teams to ensure that improvements are made.We hope you might consider giving us another chance in the future. If you decide to return, please contact us directly, and we will do our best to provide you with a better experience.Thank you once again for your feedback.Best Regrads,Mark Anthony SolderoResort ManagerMoalboal Tropics
Justin Dupuis
Deluxe Queen Poolview
Stayed in May 2024
Family
14 review
3.5/5
Posted on Jun 22, 2024
Room was nice and clean along with the cr but didnt smell so great in the cr. Ref, ac, and tv worked aa well as being clean. All staff were kind especially the guard who worked during the day. Poil was clean without too much chlorine. Very worth the price
6/16
Response from Property: Hi Sir,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the room nice and clean, and that the comfort room met your standards. We appreciate your comments about the cleanliness and functionality of the refrigerator, air conditioner, and TV.It's wonderful to know that our staff, especially our daytime guard, made a positive impression on you with their kindness. We take great pride in our team's dedication to providing excellent service.We're glad you enjoyed the pool and found it to be clean and well-maintained. However, we apologize for any unpleasant odor you experienced in the comfort room. Your feedback is invaluable, and we will address this issue promptly to ensure a more pleasant experience for future guests.Thank you for highlighting the value of your stay. We hope to welcome you back soon!
christophe jean alexandre
Deluxe Triple Room
Stayed in Dec 2024
Solo travelers
103 review
4.0/5
Very Good
Posted on Feb 10, 2025
great room , certainly upgraded because i had 3 double beds. The wifi doesn't works well in the last rooms (208). swimming pool is large. the restaurant is good and affordable. mainly local customers. the guard is helpfull at entrance, and it's very close to gaisano mall.
they rent scooters for 500php/day. very convenient
Response from Property: Thank you for your feedback! We're glad you enjoyed your stay and appreciated the room upgrade, pool, restaurant, and our convenient location. We appreciate your note about the WiFi in Room 208 and will look into improving the connection. It’s great to hear that our staff, including our guard, made your stay more comfortable. If you visit again, we’d love to host you for another great experience. Safe travels!Best Regards,Moalboal Tropics Team
Guest User
Family Room
Stayed in Nov 2024
Travel with friends
4 review
3.0/5
Posted on Dec 27, 2024
Staff lovely and helpful when request made of staff requests handled quickly (broken toilet, no remote) . Room cleaning needed to be requested at reception otherwise never happened. Great for kids but tuk tuk needed for bars so a bit far out. Breakfast was poor in my opinion but staff nice and friendly.
Overall was acceptable stay
Response from Property: Thank you for your feedback! We're glad to hear that our staff was helpful and quick to address your requests. We apologize for the inconvenience with room cleaning and will work on ensuring that this is handled more efficiently. We also appreciate your thoughts on the breakfast and will take them into consideration for improvements. While our location may be a bit further from the bars, we’re happy to hear that the hotel was great for kids. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future!Best Regards,Moalboal Tropics Team
Guest User
Superior Room
Stayed in May 2024
Couples
3 review
3.2/5
Posted on Jun 19, 2024
Overall, I felt the price was reasonable and it is a nice place for those who would like to save some money but prefer nice location at the same time. Other great things are the size of pool and the lighting at night are great. They also provide breakfast and the menu is pretty good, especially making each omelet per request. Some cons in my room was low water pressure on shower and unstable WIFI.
Response from Property: Thank you for your detailed feedback! We're glad to hear that you found our pricing reasonable and appreciated our location. It's wonderful to know you enjoyed the pool, nighttime lighting, and breakfast, especially the made-to-order omelets.We apologize for the issues you encountered with the water pressure and Wi-Fi. We are actively working on improving these aspects to enhance our guests' experience. We hope to have the pleasure of welcoming you back soon!
Edna Labarda
Deluxe Double Room
Stayed in Jul 2024
Solo travelers
1 review
3.0/5
Posted on Aug 27, 2024
The place is good just a bit far from the ocean😁
Response from Property: Thank you for your kind words and for choosing to stay with us! 😊 We're thrilled to hear that you enjoyed your time at Moalboal Tropics. We understand that being a bit farther from the ocean can be a consideration, and we appreciate your understanding. Our goal is to provide a peaceful and relaxing environment, and we're glad that you found our place comfortable.We hope to welcome you back in the future, and if there's anything else we can do to make your stay even better, please don't hesitate to let us know. Safe travels and see you again soon! 🌴Best Regards,Moalboal Tropics Team
Guest User
Superior Room
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 17, 2025
This is by far one of the nicer places to stay in Moalboal, I have stayed a few times over the last few years, friendly/helpful staff, clean/spacious rooms, very nice setting and decor, pool is very nice and kids love it, but never busy/crowded. Simple breakfast to start the day! Located about 200m off the main road, makes it easy to head to the beaches/Panagsama for diving/Kawasan falls.. also shops and restaurants nearby.
Response from Property: Thank you so much for your wonderful review! We’re thrilled to hear you’ve enjoyed your stays with us over the years. It's great to know that you and your family love the pool and the peaceful atmosphere, as well as the convenient location. We truly appreciate your kind words about our staff and facilities, and we’ll continue working hard to make every stay enjoyable. We look forward to welcoming you again soon! 😊Best Regards,Moalboal Tropics Team
JasonB82
Superior Room
Stayed in Sep 2024
Couples
6 review
4.0/5
Very Good
Posted on Oct 30, 2024
Had a great stay, food was good and staff were friendly. Pool was nice and would be great place for kids.
Response from Property: Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay, found our food delightful, and appreciated the friendliness of our staff. It’s also wonderful to know that our pool made a positive impression—it’s always a joy to see families and children having fun here. We hope to welcome you back soon for another relaxing stay!Best Regards,Moalboal Tropics Team
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Couples
6 review
3.5/5
Posted on Apr 30, 2024
The hotel was located in the city center, very close to the bus station which made things very simple, we rented a motorbike for transportation during our stay, the hotel room wasn't great it was spacious but had many problems such as (no electricity, no running water one of the days, no ketel no hair dryer etc). Breakfast was good but had limited options. The hotel has a huge pool and very kind service providers and representatives.
Seems like it is more compatible for families and
Response from Property: Thank you for sharing your experience with us. We truly value your feedback and apologize for any inconvenience you encountered during your stay. We are glad to hear that our central location and proximity to the bus station made your travels easier.We apologize for the issues you experienced with the hotel room. Please know that we take these matters seriously and will address them with our maintenance team to ensure they are resolved promptly.We appreciate your positive comments about our breakfast offerings and our friendly staff. We strive to provide a comfortable and enjoyable experience for all our guests, and we are pleased to hear that you found our service to be kind and accommodating.Your feedback regarding the suitability of our hotel for families is noted, and we will continue to work towards providing a welcoming environment for all types of travelers.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for choosing to stay with us.
travelisthebest
Deluxe Double Room
Stayed in Mar 2024
Solo travelers
20 review
3.2/5
Posted on Apr 16, 2024
A friendly place to stay. Staff and Manager go out of their way to .please you and do everything.you ask.I got checked in very early as i been travelling all night which was considetate of the Manager. I checked out early on.my last day so.it worked out evenly.I asked for room cleaning, a hair dryer and to replace water bottles in the room. The room is spacious with 2 beds. Shower is basic as water dosent drain away.properly. Breakfast very basic and could do with including some more variety, like cereal and some fruit. Great pool.and location, as near supermarket and Mcdonalds. Panagsma beach 10-15 min drive away.
Response from Property: Thank you for taking the time to share your experience with us! It's wonderful to hear that the staff and manager were attentive and accommodating throughout your stay, from facilitating an early check-in to promptly addressing your requests.We're glad to know that you found the room spacious and well-appointed with two beds, and that the location, with its proximity to amenities like a supermarket and McDonald's, was convenient for you. Additionally, we're pleased that you enjoyed the pool facilities and that the beach was easily accessible within a short drive.We appreciate your feedback regarding the shower drainage issue and the limited breakfast options. We will certainly take note of these points and work towards improving these aspects to enhance the overall guest experience. Your satisfaction is our priority, and we strive to ensure that every guest has a comfortable and enjoyable stay.Thank you once again for choosing to stay with us, and we hope to welcome you back for another pleasant experience in the future!
Guest User
Deluxe Triple Room
Stayed in Sep 2024
Family
2 review
2.7/5
Posted on Oct 12, 2024
Service is mediocre. Left my powerbank and called after a 2 hours to check for it but staff said they didn’t find anything in the room and still have to confirm with housekeeping if they found anything. Waited a day for an update but still no avail. You can do better than this hotel. Find another closer to the beach with good food and good service.
Response from Property: Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the service and follow-up on your lost item. We understand how frustrating this must have been, and we apologize for the inconvenience.Please know that we take situations like this seriously and will work on improving our communication and lost-and-found process to better serve our guests. We appreciate your honest comments and will use them to make necessary improvements. We hope you’ll consider giving us another chance in the future to provide a more enjoyable stay.Warm regards,Moalboal Tropics