Sonder the Hideaway

This facility was fantastic. The units are extremely spacious. We had a very large party with us, 30 people staying in several units was very convenient for all of us. However, I was highly disappointed that ice was not removed from the walkways to the units. I contacted Sonder Customer Service as soon as we arrived, notified them that we had elderly guests ages 75 and 93 and requested for ice to be removed to reduce the possibility of slip & fall. This was never done and was a hazard during our entire stay. I would hope that Sonder would consider this customer service feedback. Despite the weather conditions, I would recommend this Sonder property and will definitely use Sonder in the future.

We visited this property with 5 adults, the rooms are quite small and have no drawer space in the rooms we had to leave all of our non hangable clothes in the suitcases in the hall as no wear to put them in small room. They did provide extra hangers but you can’t hang up socks, under ware and my wife’s other bits and pieces., I spent everyday of my holiday trying to get answers but nothing was forthcoming. It really did waste our holiday having to climb over suitcases and dig out what we needed. I contacted Sonder and was advised if I was to purchase drawers they would refund me. They then went back on that promise after went to Walmart spent my holiday money. and even although I PRODUCED THE PROOF on live chat a photo of my conversation. They said there was no photo or mention of drawer space in their literature or website. This is a basic piece of furniture in any hotel or rental. We also checked with them before travel again on live chat how many bathrooms there was, we were told three but only two in apartment. They did reimburse some money back for that mistake but I would not have booked if they had told me the truth on live chat. They seem to tell you anything on live chat without checking procedures or facts