Jl. Teuku Umar No.7, Rintis, Kec, Pekanbaru, Riau, 28141, IndonesiaView Hotel Details
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Grand Zuri Pekanbaru Guest Reviews
4.4/5
Very Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.1
Cleanliness4.6
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All reviews(48)
Positive reviews(48)
Reviews with photos/video(17)
Great service(12)
Clean and tidy(7)
Awesome rooms(7)
Great location(7)
Awesome amenities(4)
Hibri Syakiran
Superior - A Twin
Stayed in Sep 2024
Solo travelers
1 review
4.5/5
Great
Posted on Oct 31, 2024
Everything is okay except for the aircond. Not cold at all. ask the hotel to come check for it, no action taken. only at night time after few time asking to check then the technician came over to check. yes. just check only. after that still nothing. everything is great. but because of that A/C, experience was abrupt a bit. from 10/10, goes down to 7/10. yes just because of aircond. I stay at the most expensive room. but service for that was total out. for new guest, make sure you be strict with the hotel. if no action taken within 1hr, u may consider change another room or hotel.
Trip loyalist
Superior Double Room
Stayed in Aug 2024
Business travelers
30 review
3.2/5
Posted on Aug 21, 2024
The hotel room was nice and modern but the view from the booked room faced it's own wall (no view). As a result, I had to cancel the reservation & opt for a more expensive room with a view. It's location and surroundings are much to be desired.
Front office staffs are friendly but rigid and not flexible.
Not much amenities; just a small gym beside the small pool and a massage desk for massages to be done in your room. Do check your towel, bedsheet and pillow cases for any stains or dirt and get it replaced immediately. A 3.5 star rating for me.
Ryan
Superior Twin Room
Stayed in Apr 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Nice hotel in pekanbaru city
Staff is nice and very helpfull
Response from Property: Dear Ryan ,Thank you for providing a rating and review to Hotel Grand Zuri Pekanbaru. We are very happy to know you are happy with the facilities we provide.Hotel Grand Zuri Pekanbaru is committed to always providing the best service and the best facilities. The food and drinks we have are very varied that you can choose at Cerenti Restaurant Hotel Grand Zuri Pekanbaru with professional chef standards and a high level of hygiene. We also have complete facilities such as Aquarious Swimming Pool with children's games, Gym, Function room that is adequate and comfortable with international standards so that guests feel happy and comfortable as well as comfortable and clean rooms plus spacious parking is also safe.We are waiting for your return at the Grand Zuri Pekanbaru Hotel.Best Regards,Antonius BudionoGeneral Manager
Safety Lover
Superior - A Twin
Stayed in Jul 2024
Family
14 review
4.0/5
Very Good
Posted on Aug 12, 2024
Breakfast menu bervariasi masakan nusantara, pelayanan ramah, kebersihan ok, view minus tanpa view.
Response from Property: Dear Guest User,
Thank you for giving your rating and review to Hotel Grand Zuri Pekanbaru. We are very happy to know that you are happy with the facilities we provide.
Hotel Grand Zuri Pekanbaru is committed to always providing the best service and the best facilities. The food and drinks we have are very varied which you can choose at Cerenti Restaurant Hotel Grand Zuri Pekanbaru with professional chef standards and high hygiene levels. We also have complete facilities such as Aquarious Swimming Pool with children's play facilities, Gym, adequate and comfortable Function room with international standards so that guests feel happy and comfortable as well as comfortable and clean rooms plus spacious and safe parking.
We look forward to welcoming you back to Hotel Grand Zuri Pekanbaru.
Best Regards,
Antonius Budiono
General Manager
Jibran G
Superior - A Double
Stayed in Dec 2023
Solo travelers
44 review
5.0/5
Outstanding
Posted on Feb 26, 2024
This is the best hotel I stayed at. The view of the city visible at night, the lights of the houses add to the beauty of the view
Response from Property: Dear Jibran G ,Thank you for providing a rating and review to Hotel Grand Zuri Pekanbaru. We are very happy to know you are happy with the facilities we provide.Hotel Grand Zuri Pekanbaru is committed to always providing the best service and the best facilities. The food and drinks we have are very varied that you can choose at Cerenti Restaurant Hotel Grand Zuri Pekanbaru with professional chef standards and a high level of hygiene. We also have complete facilities such as Aquarious Swimming Pool with children's games, Gym, Function room that is adequate and comfortable with international standards so that guests feel happy and comfortable as well as comfortable and clean rooms plus spacious parking is also safe.We are waiting for your return at the Grand Zuri Pekanbaru Hotel.Best Regards,Antonius BudionoGeneral Manager
Mahoni
Superior - A Twin
Stayed in Aug 2024
Business travelers
22 review
4.0/5
Very Good
Posted on Sep 24, 2024
The reception stucked her tongue out to me… it was the first time for me(`ω´)
Zahraakli
Superior - A Twin
Stayed in Jun 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Love this place! Clean room and fit with budget, Thank you so much:)
Response from Property: Dear Zahraakli,Thank you for providing a rating and review to Hotel Grand Zuri Pekanbaru. We are very happy to know you are happy with the facilities we provide.Hotel Grand Zuri Pekanbaru is committed to always providing the best service and the best facilities. The food and drinks we have are very varied that you can choose at Cerenti Restaurant Hotel Grand Zuri Pekanbaru with professional chef standards and a high level of hygiene. We also have complete facilities such as Aquarious Swimming Pool with children's games, Gym, Function room that is adequate and comfortable with international standards so that guests feel happy and comfortable as well as comfortable and clean rooms plus spacious parking is also safe.We are waiting for your return at the Grand Zuri Pekanbaru Hotel.Best Regards,Antonius BudionoGeneral Manager
Response from Property: Dear Atya Dessi,
Thank you for providing a rating and review of the Grand Zuri Hotel Pekanbaru. We are very happy to know that you are happy with the facilities we provide.
Hotel Grand Zuri Pekanbaru is committed to always providing the best service and the best facilities. The food and drinks we have are very varied, which you can choose from at Cerenti Restaurant Hotel Grand Zuri Pekanbaru with professional chef standards and a high level of hygiene. We also have complete facilities such as an Aquarious Swimming Pool with children's games, a gym, an adequate and comfortable function room with international standards so that guests feel happy and comfortable as well as comfortable and clean rooms plus a large and safe parking area.
We look forward to welcoming you back to the Grand Zuri Hotel Pekanbaru.
Best Regards,
Antonius Budiono
General Manager
Twill924
Classic Superior Twin Room
Stayed in Jan 2022
Family
7 review
4.7/5
Amazing
Posted on Feb 22, 2022
Great family vacation with lots of history, great friendly service
Response from Property: Dear Twill924,Thank you for providing a rating and review to Hotel Grand Zuri Pekanbaru. We are very happy to know you are happy with the facilities we provide.Hotel Grand Zuri Pekanbaru is committed to always providing the best service and the best facilities. The food and drinks we have are very varied that you can choose at Cerenti Restaurant Hotel Grand Zuri Pekanbaru with professional chef standards and a high level of hygiene. We also have complete facilities such as Aquarious Swimming Pool with children's games, Gym, Function room that is adequate and comfortable with international standards so that guests feel happy and comfortable as well as comfortable and clean rooms plus spacious parking is also safe.We are waiting for your return at the Grand Zuri Pekanbaru Hotel.Best Regards,Antonius Budiono
Winda Ayu
Classic Superior Double Room
Stayed in Jan 2022
Travel with friends
7 review
4.2/5
Very Good
Posted on Jan 31, 2022
Nice trip with grand zuri
Response from Property: Dear Winda Ayu,Terima kasih sudah memberikan penilaian dan ulasan kepada Hotel Grand Zuri Pekanbaru. Kami sangat senang mengetahui anda senang dengan fasilitas yang kami sediakan.Hotel Grand Zuri Pekanbaru berkomitmen untuk selalu memberikanan pelayanan yang terbaik dan fasilitas yang terbaik. Makanan dan minuman yang kami miliki sangat bervariasi yang bisa anda pilih di Cerenti Restaurant Hotel Grand Zuri Pekanbaru dengan standard chef profesional dan tingkat hygiene yang tinggi. Kami juga memiliki fasilitas yang lengkap seperti Aquarious Swimming Pool dengan wahana permaianan anak-anak, Gym, Function room yang memadai dan nyaman dengan berstandard international supaya tamu merasa senang dan nyaman serta kamar yang nyaman dan bersih di tambah dengan parkiran yang luas juga aman.Kami menunggu kedatangan anda kembali di Hotel Grand Zuri Pekanbaru.Best Regards,Antonius BudionoGeneral Manager
Guest User
Classic Superior Double Room
Stayed in Jun 2022
Business travelers
4 review
4.5/5
Great
Posted on Aug 8, 2022
Bagus
Response from Property: Dear Guest User,Terima kasih sudah memberikan penilaian dan ulasan kepada Hotel Grand Zuri Pekanbaru. Kami sangat senang mengetahui anda senang dengan fasilitas yang kami sediakan.Hotel Grand Zuri Pekanbaru berkomitmen untuk selalu memberikanan pelayanan yang terbaik dan fasilitas yang terbaik. Makanan dan minuman yang kami miliki sangat bervariasi yang bisa anda pilih di Cerenti Restaurant Hotel Grand Zuri Pekanbaru dengan standard chef profesional dan tingkat hygiene yang tinggi. Kami juga memiliki fasilitas yang lengkap seperti Aquarious Swimming Pool dengan wahana permaianan anak-anak, Gym, Function room yang memadai dan nyaman dengan berstandard international supaya tamu merasa senang dan nyaman serta kamar yang nyaman dan bersih di tambah dengan parkiran yang luas juga aman.Kami menunggu kedatangan anda kembali di Hotel Grand Zuri Pekanbaru.Best Regards,Antonius BudionoGeneral Manager
Guest User
Superior Double Room
Stayed in Dec 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The hotel is clean and very nice. The room is spacious and very satisfied staying at grandzury.
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Elva dan Ria
Superior Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
* Room: The room is very clean, comfortable, and equipped with everything needed.
* Service: The hotel staff is very friendly, helpful, and always ready to serve.
* Facilities: The hotel facilities are very complete, ranging from swimming pools, gyms, to restaurants that serve delicious food.
* Location: The hotel location is very strategic, close to tourist attractions and shopping centers.