Rochester Hotels with Airport pickup service

The location of the hotel is very good, it is very convenient to see a doctor. Breakfast is also ok. At the time of checkout, we calculated the parking fee of US$28. Where did we come to the car, took the bill and went to the front desk to explain it. The front desk said that it was wrong. It was crossed out on the spot. About three hours after leaving the city, China Merchants Bank deducted 28 US dollars, impatient to call the China Merchants Bank, indicating that the cost does not exist, China Merchants Bank agreed to coordinate. The result is still waiting.

Reception not in ground floor lobby, but on second floor. ”Front door” not readily evident. Parking available according to Website, it is in adjacent parking ramp and a separate fee. Room spacious, well appointed with many electrical outlets, TV, telephone, couch, small but adequate closet. Bathroom, nicely lighted, very functional shower, toiletry amenities, good towels and cloths. Window view over parking ramp and city in distance.

Fabulous hotel & staff ,& great location. Shower could do with a seat & grab bars at shower end & a detachable showerhead, & grab rails at toilet, to make it more suitable for those of us with disabilities. And power assisted/self opening room doors/doors throughout hotel. Shame bar wasn't open. Room bins could have done with emptying more regularly. Rooms would be better with a keurig coffee machine than percolator, plus coffee in rooms wasn't great, glad I brought my own. But other than those few things, a great hotel, staff, breakfast & coffee in breakfast room were fantastic. Staff were all very friendly & very helpful. Certainly better than the last hotel I stayed at in Rochester MN.

This was the second time we have stayed at this location and the service has been very consistent…ABSOLUTELY 100% EXCELLENT!!! It is nice to feel the workers truly care especially when most of the customers are dealing with medical issues that stay there. 😍

I traveled with family and we had 3 rooms: 2x Kings and 1 Double. We chose the Kahler Grand for a number of reasons: proximity to the Mayo Clinic, the parking (valet), and teh ability to get a room at a discounted ”Patient” rate. One of the King rooms and the Double were all very nicely outfitted and seemed very much comfortable for the stay. The King room I was in was old and had not been updated like the other King. The thermostat was a simple dial and it simply didn't work. I could dial it up for heat and...nothing. Two or so hours later it would come on blasting heat. Try to cool down and nope - the heat would stay on a bit longer, but the cool air wouldn't come on for a few hours later. Maintenance came to check on it and said they had to replace the entire HVAC motor. I was on my last night by then and didn't want to change rooms so I deferred and just suffered through another night. The bed and pillows were comfortable. The bathroom was horrific. When you opened the door to teh room the sink was immediately to your right. To get to the toilet you walked straight through. It was very tight as the door (when opened) partially blocked the toilet and totally blocked the bath. To get in or out of the tub/shower you had to swing the door back or forth and wedge yourself between the toilet and wall. The tub was small and very slippery, and the water controls were not very responsive and were hard to turn. The bath towels were extremely worn and very small, not even the size of a regular bath towel in my opinion. I was able to see the room directly below mine during the course of my stay and it had the same set up, s hopefully they have the intent to refit these rooms at some point. Our first night in we ate at the hotel restaurant, and while the staff there seemed a bit overwhelmed we still had courteous service and the food was good. The biggest thing the Kahler has going for it has to be their Staff. From ZamZam at the front desk, to maintenance, to housekeeping (kept us stocked with coffee!), to the valets - EVERYONE was as kind and helpful as could be. I didn't meet a single person that wasn't ready to fall over themselves to help out or give advice on the local area. The subway level to the Mayo Clinic was easily accessed from inside the hotel, and that made it very nice as well. Yes, the hotel is showing it's age and needs some polishing BUT I would stay there again if I had to go back...I would just be sure I got a room that wasn't like my ”old” one! Thank you to the Staff and management for making the stay nice despite the circumstances of our visit!

Lady at the front was very nice when she checked us in, but I don't think we will stay there again. Bed and pillows were very stiff/hard. You could hear dogs bark and your neighbors music. We avoided going through the first floor (main floor) because of the overwhelming smell from the animals. Luckily we were on the second floor near the stairs to avoid the smell, going through the side door. The rooms were outdated. It could use some good renovation at the property.

I’ve stayed here dozens of times. This stay we had no heat in our room. At checkout I told the front desk he should have maintenance check our room heater. I had a picture of the thermostat and showed him the air temp in the room was a chilly 62 degrees. He responded by saying they had turned off the boilers yesterday because it was warm outside. I told him that was ridiculous and wondered why they were not turned on again for the night. When I told him we woke in the middle of the night and we were cold, he simply stated we should have called the front desk and they would have brought us a space heater. I told him that’s ridiculous and 62-63 degrees is unacceptable. He offered no other solution, apology, or a credit of any sort. This is very disappointing as most of my other stays here were just fine.

Beyond my comfortable and clean room and bathroom, the useful in-room exercise equipment and great gym, and the surprisingly delicious food I ordered from the bar, my experience at this hotel surpassed my expectations when a manager helped me through a difficult situation. I parked one stormy evening in a Starbucks space under the hotel when all else was full. I intended to move my car the next morning before Starbucks reopened, but forgot to do so before catching the Mayo Clinic shuttle. When I called the hotel, I eventually received a call back from Nick. Because I had back-to-back appointments, I couldn't return to move my car. Nick drove to the clinic, picked up my keys from me at the front entrance, moved my car, and returned my keys and a nice note to my room. He also texted me a photograph of my keys in my room. Nick's willingness to go above and beyond is commendable, and he is a primary reason I would recommend this hotel for anyone visiting Mayo.