Jonathan Gregory
July 30, 2024
This is my second time staying at this hotel on this trip (two days away at Wangxiangu). The first time I had a bad experience. Because there are not many foreigners who stay at this hotel, they knew that the bad review was from me. The hotel manager personally came to apologize for the bad experience and offered me a small gift. It was very nice, but it will not affect my review. Every problem that I had last time was gone. The only thing that I thought was very strange is that I booked the same kind of room as last time, but for some reason this room did not have a desk in it. Finally, the front desk staff had a note in English and Chinese asking about my stay and making sure that I was happy. I suggest that it becomes a staff rule to ask all customers (both Chinese snd foreigners) about their stay to make sure that everyone is happy, and any problems, big or small, that do happen can be quickly fixed for the next people who stay.