Guest User
December 12, 2024
I had my wedding here yesterday and we had the most awful experience with wedding coordinators and management. Complete gaslighting all the way. Our coordinator Annie quit 5 months before the wedding, prior to that she ignored us when we came for our pre wedding meal. She also never responded to emails. Then after she quit, the manager Richard told us he would take over everything and even be with us on wedding day. Richard only spoke to us one time after that and then ignored our texts. On our wedding day he passed us nodded at us and that was it. He didn’t come talk to us or check in. Paddy however who was there on the day was amazing and we do want to thank him along with Aidan who gave us amazing service at the bar and during our reception. The service team who work during reception and in the morning during breakfast are so kind and we are incredibly thankful for that. After our coordinator left so many things fell through the cracks and our new coordinator Derin and the owner Teds way of handling this was to gaslight and say oh no Annie wouldn’t have told you that. Annie told us we could have the wedding suite in the castle, but Barberstown apparently don’t offer their nicest room to the wedding couple like other hotels do. They did offer me to spend another 800 on it if I wanted to be there, meaning that room was free that night but they didn’t want to honour the word of the original coordinator. Nothing special was done in the other suite they did offer us. Our original coordinator booked my husband a room for the night before the wedding and I had the bridal suite. But when we arrived they couldn’t find the reservation and instead of honouring what we were told, Lisa at reception was very rude and kicked my husband out of the room the morning of and insisted his groomsmen pay immediately for that room, my husband called me and put her on the phone, I was trying to get my makeup done and hair and she was being very rude to me and arguing that it was never booked in the first place when it was. We had several conversations about it with coordinators even the newer one and confirmed we would be able to have breakfast in our seperate rooms morning or the wedding. The coordinator to my face also denied it while I’m standing waiting to go down to get married. Basically trying to convince us that never happened because they messed up. When my husband got upset at being put in this situation they accused him of shouting at a staff member and messing with papers but this did not happen he even asked to see the video recording which they claimed to have and then they backtracked and changed the subject. The owner Ted has no idea how to work with customers. We tried to explain how all this behaviour was unacceptable morning of the wedding and prior to that and he just kept talking about how my husband did this even though he just got upset like a normal groom would and did not do anything they suggested he did. We didn’t want any compensation, we j