Artyzen Habitat Suzhou

Arrived at front desk to do checkin, male front desk attended to me and did my check-in. Shared that he did a free upgrade for us, and asked for a 5star review. (But i believe in an honest review) Then came the deposit collection of 500RMB. Site show Cash/Credit/Alipay/Wechat Pay. Since i have excess cash with no use, i decide to do cash deposit. Not to mention site shows *non cash deposit may take 2-4 weeks to refund* The guy gave an unwilling face to receive it and wanted a change of deposit method, asking if i have Alipay or WeChat pay since "We dont even use cash in china mainland anymore. We all use ewallets. Also, you giving cash deposit will require longer checkout process as it is more tedious" When i shared that this was excess cash with no use as i also use Alipay, he asked me to change my deposit method. Next we wanted to do laundry, but it was a chargeable (?) facility. Other hotels are giving free laundry but here at this *5star* hotel is chargeable..? Nevertheless, for obvious reason, we can't use the self laundry service because it requires an APP installation and account setup that can only be tied to a local number, which we do not have as a tourist. When attended to front desk, we had to ask for specifically their help to run the washer and the first thing the male front desk ask was "i can help you run it, but how do you want to pay me for the fees later?" Went up to the laundry room with him at level 2 and he was enquiring if we can do Alipay or WeChat pay for the fees before he even assist with the wash. It was merely a 5RMB! Immediately ask for me to add him on WeChat and facilitate payment at soonest. Free gifts by hotel - we only tried out the canal cruise. But of cos, for the reservation with hotel is 2H prior, but to receive the reservation details is with local number. Since I have already added their WeChat so they sent me the booking details with the local number confirmation. But we had issues at cruise to scan the QR code as it was not the right one. Breakfast, basic spread i'd say. Not the best, quite limited but i suppose it's sufficient for filling up your empty stomach before finding alternative outside. Room size is definitely spacious since "upgrade" was given. We transported around with DiDi but the drop off lobby is so tight that the drivers made us board the car on main road with so many cars moving, which can be quite dangerous especially we still have to check the carplate numbers. Metro station, however, is just across the street. Which is very accessible for guest doing public transport. All in all, i would say the hotel offers a very comfortable sleep for the room amenities but the hotel facilities and service requires more improvement.

A beautiful hotel, modern and stylish with lovely gardens and surroundings, worthy of IG photos. The hotel gave me a free upgrade, an executive suite with a private garden!! I was so surprised with the garden, such a delightful space with seating. Bed was very comfortable, free mini bar on the first day, and a stylish bathroom with bath tub. Breakfast was sufficient. The front desk staff spoke English and were very helpful in booking my boat trip, also thanks to Peter who was very courteous. Location is excellent, metro is a few metres away, and there is a new shopping village with some lovely western restaurants plus lots of stylish bars. The gardens are also nearby. Highly recommend this hotel.