Royal Orchid Hotel Guam Reviews

Love the room but air conditioning needs improvement love the view

I was impressed with the quality of the hotel. On the outside, it looked shabby but on the inside, it was fancy really! Service was good with full suite of toiletries.

The hotel is located upstairs in like a little shopping area with no signage whatsoever knowing it’s a broken escalator there is no Wi-Fi. It’s broken as well as well as one of the other elevators is broken when the maid comes all they do is bring towels they don’t clean they don’t make the beds. Absolutely nothing not impressed.

We checked in early in the morning , the staff at the desk were wearing wore and causal TShirt , very unprofessional There were no signs to where to check in . Lobby was shabby In order for us to go to the room earlier we are forced to paid extra $60 dollars extra even though there were rooms available The size of the unit is quite good however overall were very old fashioned and outdated We stayed for 4 days but no cleaning service has been done No linings has been changed even though we have requested so many times at the front desk , they informed us to put in our request everyday which I did but things never happened it isradiculas! WiFi is not working .. Shower head dropped and out of order Telephone in the room was not connected One good thing about the room was they updated the toilet bowl to a sophisticated self cleaning one , which I gave them a thumb’s up .. Hotel location was ok Overall the hotel has potential however needed so much updating and cleaning ! Management needed to be improved !

Good friendly good nice

We love the view of our room side...the bathroom i love it

The best ever.

The red fire alarm was flashing all night and I couldn't sleep because I was scared. It was definitely convenient to the airport, beach and downtown.

Everything in the room is wet, the floor is tiled, it is very slippery, it is not recommended for the elderly and children to stay. When I woke up in the morning, there was a dead cockroach under the sink, which scared me to death.

The location is great, with an ABC store about 10 seconds walk from the beach and a 24-hour Kmart 10 minutes walk away. The indoor climate was also good. The water is a little lukewarm, so if you like it hot, be careful.

There is no hot water No one collects trash, no toothbrushes There's no one at the front desk either The room leaked. It was our first time to go to a leaky hotel. Apart from the convenient location near the airport, I will not choose this hotel again.

I stayed at this hotel on my own trip to Guam. It is located in a very convenient location, about 10 minutes by car from Guam Airport and 5 minutes on foot from Ypao Beach. Although some prior reviews stated that there was no hot water, there was plenty of hot water in the shower. The room was clean and I had a comfortable stay. There is a Tony Roma's restaurant on the first floor of the hotel, which is popular for its ribs, so you won't have any trouble finding food.

When I arrived at the hotel, I was told that there was no reservation and I could not check in. I can't help the trouble, but the attitude of the front desk person was very bad. I had a bad feeling because of this person. People like this should not be allowed to work.

The hotel is in a good location, close to the downtown area and Guam Airport. The service staff are also very enthusiastic, and everyone has a happy smile on their face. However, the equipment is too old and the hygiene is quite worrying. There are cockroaches in the room and a large number of small flying insects in the toilet. In addition, there is no hot water in the shower and the toilet is clogged. In short, although I am very grateful for the enthusiastic service staff, I probably won't stay in this hotel again.