Walter G
August 23, 2024
We where in Sweden and different countries traveling with my Family. 5 countries, different cities and several hotels. However, in Scandic Vasteras I meet the most horrible and rude personnel. This elderly lady with black framed glasses was very rude, not only to me, but what is worst to my son. She was very disrespectful with her comments, I really don't understand, if a person hates interaction with people why work in hospitality. I think she might prefer to be in other position, where she does not have to interact with clients. In all my life, and I have travel around the world for business and for pleasure, I have never come across with this kind of person working in the reception of a Hotel. Please, improve this and provide better training to your staff. They absolutely needed desperately.