No. 406 Xiejiayu, Zhangjiajie National Forest Park, Wulingyuan District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Zhangjiajie Xinyu Hotel Guest Reviews
4.2/5
190 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(190)
Positive reviews(170)
Reviews with photos/video(49)
Offers pick-up/drop-offs(40)
Classy environment(31)
Quiet & comfortable(18)
Close to scenic area(16)
Convenient parking(14)
Loved the view(13)
Tasty food(11)
Friendly front desk staff(7)
Negative reviews(20)
MC
Deluxe Double Room
Stayed in Aug 2024
Solo travelers
2 review
4.5/5
Great
Posted on Sep 2, 2024
The location was exactly what I wanted, quiet and peaceful in a natural area. The staff are extremely helpful (though neither of them knew English), especially Mr. Yu was always ready to help and guide. They have a free transfer service to shopping area and National forest park. Unfortunately, they have only Chinese style breakfast (dumpling, corn,..) so do not expect bread, jam, butter or even tea/coffee! Considering the price you pay, it definitely very good place to stay.
Response from Property: 尊敬的賓客您好!非常感謝您的點評和認可,感恩遇見,祝您生活愉快,期待再次光臨
PatrickRisbro
Deluxe Double Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The easiest and cheapest way to reach this hotel is with Didi if you're coming from Zhangjiajie West train station. The owner can drive you to, and from, the South entrance of the park for free but it's also possible to walk if you want to. Our room was spacious and had a beautiful view of some of the mountains.
Response from Property: 尊敬的賓客,您好,我們地處半山腰,可以看見張家界石柱山峯和黃石寨秀麗的自然風景,而我們酒店可以讓您遠離城市的喧囂,靜心享受小城市之美。期待您的再次光臨!祝您生活愉快!
Azul
Deluxe Double Room
Stayed in Feb 2023
Travel with friends
11 review
3.2/5
Posted on Feb 17, 2023
Located near the South Gate of the park and free ride to that gate. Away from everything else. Breakfast is not the best, but it’s ok.
Response from Property: Thank you for your evaluation of our hotel. We will improve it slowly. Thank you
Marlon Sango
Discount Double Room
Stayed in Oct 2022
Solo travelers
27 review
4.5/5
Great
Posted on Nov 12, 2022
So friendly staffs! Issues only is the availability of clean and hot water for shower. Very close to the nearby attraction of Zhangjiajie National forest Park.
Guest User
Discount Double Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Very good hospitality !
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Raja 122
Deluxe Single Room
Stayed in Jul 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Nice view and friendly staff
Response from Property: Thank you for your five-starreview.We will comtinue to provide better service and look forward to your next visit !Wishing you a pleasant life!
Guest User
Superior Double Room
Stayed in Sep 2023
Family
13 review
4.5/5
Great
Posted on Sep 25, 2023
kindness of the staff
Response from Property: Dear customer,hello!Thank you for your valuable praise!We will make continuous efforts to provide our guests with a better stay experience.Strive to serve every customer!Thank you very much.
Island Guy in Chongqing
Deluxe Single Room
Stayed in Jul 2022
Couples
11 review
5.0/5
Outstanding
Posted on Aug 20, 2022
Excellent location near the forest park. Staff were helpful.
Response from Property: Thank you for your satisfaction and praise.W will try our best to do better and look forwsard to your next visit! I wish you a happy life!
Guest User
Mountain-view Suite
Stayed in May 2024
Family
36 review
2.5/5
Posted on May 6, 2024
The front desk service of this hotel is really horrible. It's the first time I've encountered such a terrible service. I have to pay money to see people's faces. I dare not ask for more. I just want to sleep and leave immediately. I will never stay in this hotel again in my life.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your review. We are deeply disturbed by your bad stay experience and express our sincerest apologies to you and your family. The hotel management team attaches great importance to the problem you raised. We verified it with the staff on duty as soon as possible and retrieved relevant public videos for verification. The problem you reported made us deeply realize that we really need to work hard to improve our customer service. We ordered the staff on duty to correct the mistake immediately and criticized it internally. At the same time, we will do our best to improve our service level and service quality. I wish you and your family a happy life.
Anonymous User
Deluxe Double Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
The surrounding area is a scenic spot. The rooms are spacious, well-equipped, clean and tidy, the environment is comfortable, the service is warm and thoughtful, and any problems can be responded to and solved in a timely manner. I am satisfied
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,我們地處半山腰,可以看見張家界石柱山峯和黃石寨秀麗的自然風景,而我們酒店可以讓您遠離城市的喧囂,靜心享受小城市之美。期待着下次讓您享受到更完美的入住體驗!祝您生活愉快!
Guest User
Deluxe Triple Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The service is very good. They can pick up guests to the entrance of the scenic spot for free. They are very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Discount Double Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Full marks! The scenery is really nice! The food is delicious too.
There is a car for pick-up.
There is a map at the front desk for guides.
Backed by bamboo forest, the environment is quiet, but the room is clean and bug-free.
There is also a large yard for parking. Full marks! 100 points!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Zhanggexiaohaha
Deluxe Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The room is spacious and comfortable. The room with balcony has a beautiful view of the mountain. It can accommodate foreigners, the service is thoughtful, the breakfast is rich, and the hygiene is good. It is very close to the south gate of the Forest Park. There is a car to take tourists to the south gate. If you want to go to the Forest Park, you can choose to stay here.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Discount Double Room
Stayed in Aug 2024
Other
1 review
4.7/5
Amazing
Posted on Aug 23, 2024
The room is relatively large and ventilated from the north to the south. It is the design of the original sanatorium and is very suitable for middle-aged and elderly people to escape the heat and recuperate. This store is more than 700 meters above sea level, located halfway up a mountain, surrounded by mountains, lush trees, and abundant negative oxygen ions. Close to the south gate of the National Forest Park, it is convenient to enter the park. There is a beautiful view outside the window. The hotel is large in area, with flowers and bamboo forests. Parking is convenient. The mountain spring water is of good quality. Park, mahjong, table tennis, badminton, karaoke, etc. Facilities are available. The breakfast food is rich in content, and the mid-day and evening food tastes better.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are glad that you can give us a review. Our hotel is located halfway up the mountain, where you can see the beautiful natural scenery of Zhangjiajie Shizhu Peak and Huangshi Village. Our hotel allows you to stay away from the hustle and bustle of the city and quietly enjoy the beauty of a small city. It is suitable for both summer vacation and short-term outing. The hotel is only 2 kilometers away from the south gate of the National Forest Park. For your convenience and comfort, our hotel provides special car service to safely deliver you directly to the south gate of the scenic spot, making your journey full of relaxation and pleasure from the beginning.
Anonymous User
Discount Double Room
Stayed in Feb 2024
Family
1 review
3.5/5
Posted on Feb 15, 2024
The service is good. There are free shuttles to scenic spots. The hotel's breakfast buffet in the morning is delicious and has many varieties. However, the environment and hygiene are not very good. The hotel is on a mountain. When we went up the mountain, we suspected that the navigation was wrong and led us to the wilderness. In terms of hygiene, the tap water is a bit yellowish, even after it has been stored for a long time. There are several chairs in the room, but two of them are moldy. Finally, I will share some pictures of the scenic spots.
Original TextTranslated by Google
Response from Property: Thank you for giving us a fair evaluation. We are very sorry that we did not meet your expectations. We will try our best to improve. As long as you feel that our service is acceptable, I wish you a happy life!