Shenzhen Galaxy Ritz-Carlton Hotel

Shenzhen Galaxy Ritz-Carlton Hotel is an established hotel that opened in 2009. Personally, I feel that the service of established hotels is very professional, attentive, and standardized. When I was preparing to check in, I called the operator to ask about fun activities in the hotel. Oliver from the operator was very patient in answering my questions, which I found very nice. I checked in at around four in the afternoon. The Ritz-Carlton's management service team consists of staff who have worked for more than ten years. Thanks to Manager AUSTIN LUO for patiently explaining the general situation of various areas in Shenzhen and nearby shopping malls. His enthusiasm, patience, and professionalism made me feel very happy. The service details were perfect. The little lion 🦁 was so cute. I was very happy 🥳💯. The turndown service included small cookies, help with closing the curtains, and replenishing supplies. Thanks to JUDY LIAO for the detailed cleaning. The fruit plate had oranges, apples, and pears. The toiletries were fig-scented Dyptique. From the window, you could see the Ping An Finance Center and the surrounding office buildings. The night view of the pool 🌃 was also very nice. Thanks to the lifeguard and Ethan for taking pictures for me. The restaurant service in the hotel was also very considerate. I had a back strain and was inconvenient, so they helped deliver the food to my room. The ingredients were fresh. It was a pleasant stay experience. I also experienced the service attitude and philosophy of an established hotel.