Amber Springs Hotel

Outstanding venue to take your family on holiday, it was over and above our expectations. We were checked in by the friendly & efficient Aine who could not have been more helpful. The children loved their den & bunk beds, I loved the privacy of having our own bedroom space separate from the children & we all noticed how large & spacious the bathroom was. At dinner time we were given exceptional service with prompt delivery of children’s meals & a friendly smiling face serving us- I’m sorry I forgot to ask the young man’s name but he was fabulous. The swimming facilities were spotless & lots of fun for all four of us. We hired a childminder through the hotel called Trish & she was first class, we honestly felt so safe for the two hours we went to the bar without our children. While at the bar we were served by a lovely man who is made for his job as a barman. He even recommended me a drink that I wouldn’t have ever picked myself but it was delicious (a Caribbean fizz I think it’s called) He was working alone the hour or two we were there yet he managed to serve every single customer quickly & with a personal touch for everyone. My husband & I were so impressed by him. A very genuine & friendly man whose name I don’t know (sorry!) At breakfast the next morning we were served a hearty & delicious breakfast. The quality of food was amazing and I found it a lot nicer than some five star hotels we have been to in the past. There is a cinema, mini zoo, go-karts, games room for children and another for teenagers all within the grounds. The entire hotel was immaculately clean but by far it was the staff that made it an incredibly enjoyable experience for us all. I will recommend this hotel to everyone I know & there isn’t any doubt we will be returning in the near future. Thank you to the Amber Springs Hotel for a lovely memorable staycation.

This hotel is super for families, we visited for the first time 3 years ago and have returned on multiple visits since. Our kids love it here, we did the santa train experience, soft play area, cinema, pool and the new outdoor play area, there was never a minute of boredom. We always book a den room they are super and with young kids I love having a fridge in the room. The breakfast is super, I cant think of anything they didnt have, the restaurant food is great too, if I was to pick at something we love our desserts and they could be better, however they have a lovely coffee doc with a decent cuppa Joe and scrummy cakes 🎂 I can't fault the staff they are like a well oiled engine and really helpful! We have recommended the Amber to multiple friends who have all visited and like us continue to return, well worth a visit if you have kids and want a break with something for everyone.

Staff were so lovely and very helpful, great hotel for family’s with a play zone,swimming , the cinema , pet farm and playground to name just a few of the things they offer .rooms were beautiful and beds were so comfortable I would highly recommend this hotel

We stayed in the family suite. The room’s mattress was rock-hard, and the bed was tiny which resulted in poor sleep. The bathroom was particularly unpleasant. There was a stale smell of urine, and upon closer inspection, I noticed the side of the toilet facing the wall was covered in various dried fluids that clearly hadn’t been cleaned in a long time. The shower glass was dirty and covered in limescale, and the shower head was full of scum. I reported these issues to reception and showed them photos. The staff took my concerns seriously, promptly cleaned the toilet, and offered a complimentary bottle of champagne and wine. A manager also came to apologize. While I appreciated their quick response, encountering such poor hygiene was unacceptable and left me feeling uneasy for the rest of the stay. It made me question whether the cleaning standards throughout the hotel were superficial and only addressed visible areas. The breakfast was mediocre, with limited options for vegetarians and vegans. On a positive note, the staff were very friendly and attentive to children. There were plenty of activities for kids, and our favorite was the Oasis Room. The go-karts were fun too, though I believe they should be more inclusive—every family should receive vouchers to use them each day. Overall, while the kids enjoyed the stay, as a parent, it was clear where this hotel falls short. Hygiene is the main issue, and it needs significant improvement.