Final Update: After over 7 weeks since opening the ticket and 10 days of silence from support, Razer has basically told me to shove it. They have "raised this concern" and have said "There is no ETA". They have also closed my ticket. After more than a month of jumping through hoops and providing logs, there's going to be no RMA, no refund, and no fix from Razer.Update 2: it’s now been 3 weeks, I’m still getting told by Razer support to repeat steps I’ve already said doesn’t work. They’ve now asked me to run test software and provide logs twice now, I guess I’m paying them to be their QA team.Update: it has now been 2 weeks since I reached out to support. They have asked me to repeat the exact same steps I reported to have no effect, and then promptly ghosted me when I pointed that out and asked for a RMA.Where do I even start. Everything from the build quality, sound quality, bugs, and support on this product has been awful. Not only is this a huge step down from the original Leviathan which I've owned since its release, it's hands down the worse Razer product I've ever owned in almost a decade. What works on this sound bar stops working when you try to fix the things that don't work, and the things that don't work make this sound bar unusable.Build Quality:The v2 sound bar about the same width, shorter, and deeper when compare to the original. It's also more rectangular in shape. The sub is also a bit larger than the original. At the same time, the v2 is somehow lighter than the original, which makes it feel a bit cheap. You only get a single USB C port on the back for connectivity, no aux, no optical, both of which were available on the original. You also get the same proprietary connector for the sub, with no extension available from either Razer or 3rd parties.Sound Quality:It's bad, it's really freaking bad. Out of the box it sounds worse than every other speaker, headphone, and earbud that I have (Leviathan v1, Samsung HW-R450, Bose QC35II, Bose NC700, Sony XM3, XM4, XM5 headphones, Sony XM4 earbuds, Echo Buds, Powerbeats Pro, and Beats Buds). A lot of these are provided through my work as a mobile developer. Worst part is that I figured out the sound quality is trash because Synapse is enabled, the very software the sound bar is designed to work with. Killing Synapse immediately improves the audio quality immensely, but also disables the features I need for the other Razer peripherals I have. Even after fidgeting with the equalizer settings in Synapse for over an hour I cannot get the sound quality to improve to the level of the v1 or with Synapse disabled. The bass is weak and the mids are muddled, and enabling Spatial Audio and/or Center Focus does little to improve the quality.Bugs:Synapse causing awful sound quality isn't even the worse bug. The firmware/driver for this thing causes awful buzzing and interference for recording and streaming. If you've got the Leviathan set as the primary audio output, any audio/video you capture is accompanied by a deafening buzzing sound. This makes the sound bar entirely unusable if you ever intend to record or stream. I'm almost certain it is caused by firmware/driver because it persists regardless of whether Synapse is running or not, and regardless of whether the THX drivers are installed or not. I've also been able to reproduce this issue on two Windows machines. The only thing that fixes this issue is to disable Signal Enhancements in the Speaker Properties through Windows' sound settings, which also disables the Spatial Audio, Center Focus, and Equalizer settings within Synapse.Support:At the time of this writing, I've been going back and forth with Razer support a full week now. I've provided screen shots, videos, and have had to repeat the issues I’ve experienced multiple times. Support has confused my ticket with one made for a Razer Blade, and has twice asked me to try troubleshooting steps I've already tried and reported to not be successful. They are even trying to gaslight me into thinking that disabling Signal Enhancement fixes the issue as if it doesn't disable ALL of the software features they're advertising.I would just return the v2, but I no longer have the original packaging since it took me several days to put together my set up after moving. I've got the original sitting on my desk, waiting for support to sort out the problems with the v2. Looking around online, there are multiple reports from people facing the same issue as me, so it’s not an isolated problem. If you have no intention of installing Synapse and don't plan on ever streaming, I think you would avoid most of the issues I've ran into, but barring that, this thing has been nothing but a nightmare.