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Unboxing the Surface Laptop from Zdnetvideo Microsoft

Microsoft Surface Laptop (2024), 13.8" Touchscreen Display, 16GB RAM, 512GB SSD Storage | Windows 11 Copilot+ PC, Snapdragon X Plus (10 core), Platinum

4.2 4.2 out of 5 stars (193)

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CPU: Snapdragon X Plus (10 core)
RAM Size: 16 GB
Hard Disk Size: 512 GB
Automatic Backup Software Included: 13.8" Touchscreen
Color: Platinum

Purchase options and add-ons

Brand Microsoft
Model Name Surface Laptop
Screen Size 13.8 Inches
Color Platinum
Hard Disk Size 512 GB
Ram Memory Installed Size 16 GB
Operating System Windows 11 Home
Graphics Card Description Integrated
CPU Speed 1
Hard Disk Description SSD

About this item

  • [This is a Copilot+ PC] — A new AI era begins. Experience enhanced performance and AI capabilities with Copilot+ PC, boosting productivity with security and privacy in mind
  • [Introducing Surface Laptop] — Power, speed, and touchscreen versatility with AI features. Transform your work, play, and creativity with a razor-thin display and best-in-class specs.
  • [Exceptional Performance] — Surface Laptop delivers faster performance than the MacBook Air M3[1], with blazing NPU speed for seamless productivity and AI apps.
  • [All-Day Battery Life] — Up to 20 hours of battery life[6] to focus, create, and play all day.
  • [Brilliant 13.8” Touchscreen Display] — Bright HDR tech, ultra-thin design, and optimized screen space.
  • [Recall with Copilot+]: Easily retrieve documents, emails, or web pages with an explorable timeline of your PC's history[2] (coming soon).
  • [Enhance Calls with Copilot+] — Improve lighting, cancel noise, and blur distractions with Windows Studio Effects for video calls. Prerelease product shown, subject to change.

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This item: Microsoft Surface Laptop (2024), Windows 11 Copilot+ PC, 13.8" Touchscreen Display, Snapdragon X Plus (10 core), 16GB RAM, 512GB SSD Storage, Platinum
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Microsoft Surface Laptop (2024), Windows 11 Copilot+ PC, 13.8" Touchscreen Display, Snapdragon X Plus (10 core), 16GB RAM, 512GB SSD Storage, Platinum
Microsoft Surface Laptop (2024), Windows 11 Copilot+ PC, 13.8" Touchscreen Display, Snapdragon X Plus (10 core), 16GB RAM, 512GB SSD Storage, Platinum
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From the manufacturer

hero image desktop
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked.

Turbocharged with the new Snapdragon X Series Platform Processor

prem04amod4c

Crazy-fast performance

Turbo charged NPU accelerates Surface Laptop's performance to new heights to empower your creativity and productivity.

mod4c

All-day battery life

Up to 15.5 hours of battery life [6]. The longest battery life on any Surface. [7]

mod4c

The ports you need

Charge on-the-go, transfer data fast, or create the ultimate desktop with two USB-C 4 ports.

mod4c

Built-in peace of mind

Uniquely designed for secure AI performance, Copilot+ PCs safeguard your most sensitive information so you can be in control of protecting yours.

hotspots d

Smartly Sleek

mod4c

Choose from four colors

Choose from four color options - Platinum, Black, and New Sapphire and Dune.

mod4c

Ultrathin, ultralight

Ultra-portable design that deliver unrivaled power for seamless productivity, wherever you are.

mod4c

Designed sustainably

Surface Laptop's enclosure covers are partially built from 100% recycled aluminum. Enclosure [8] magnets are built with 100% recycled elements.

mod4c

Every keystroke perfected

Let your thoughts flow with the satisfying sound and feel of typing. Navigate with precision on the large touchpad, enhanced by customizable feedback.

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What's in the box

  • Laptop
  • QSG
  • Safety & Warranty documents
  • 39W PSU
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    Technical Details

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    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
    Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

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    Product Description

    * Some Copilot+ PCs require download of free updates to run Copilot+ PC experiences, available starting late 2024 – 2025. See aka.ms/copilotpluspcs ** Pre-release screen shown; subject to change. *** Availability of Copilot+ PC features varies by device and market. [1] Based on Cinebench 2024 Multi-threaded conducted by Microsoft in April 2024 comparing pre-release build of Surface Laptop 13.8" and 15” with Snapdragon X Elite running pre-release Windows 11 26100 and Apple MacBook Air 13.6" and 15” with M3 running macOS 14 Sonoma. [2] Optimized for select languages (English, Chinese (simplified), French, German, Japanese, and Spanish. Content-based and storage limitations apply. Recall is coming soon through a post-launch Windows Update. See https://aka.ms/copilotpluspcs. [3] Colors available on selected models only. Available colors, sizes, finishes, and processors may vary by store, market, and configuration. [4] Surface Laptop, excluding power supply, contains a minimum of 25% recycled content. Based on validation performed by Underwriter Laboratories, Inc. using Environmental Claim Validation Procedure for Recycled Content, UL 2809-2, Second Edition, November 7, 2023.  [5] Currently supports translation for video and audio subtitles into English from 40+ languages. See https://aka.ms/copilotpluspcs. [6] Battery life varies significantly based on device configuration, usage, network and feature configuration, signal strength, settings and other factors. See aka.ms/SurfaceBatteryPerformance for details. [7] 13.8" Surface Laptop comes with 39 W Surface power supply. Fast charging (from 5% to 80%) is supported with minimum 65W Surface power supply or USB-C® PD charger, sold separately. Testing was conducted at Microsoft in February 2024, using pre-production devices, software, and minimum of 65W USB-C® charger under controlled conditions. The device was powered on to the desktop screen with default display brightness settings. Actual charge time will vary based on operating conditions. Measured at typical office ambient temperature of 23C.   [8] Enclosure includes A Cover, C Bucket and D Cover. 100% recycled aluminum alloy in A Cover and C Bucket. 100% recycled rare earth metals in magnets. Based on validation performed by Underwriter Laboratories, Inc. using Environmental Claim Validation Procedure (ECVP) for Recycled Content, UL 2809-2, Second Edition, November 7, 2023.  [9] Enclosure includes A Cover, C Bucket and D Cover. Based on validation performed by Underwriter Laboratories, Inc. using Environmental Claim Validation Procedure for Recycled Content, UL 2809-2, Second Edition, November 7, 2023. [10] Available colors may vary by market. [11] USB-C® port does not charge your Surface device or any device that requires more than 15W [12] Requires device with USB-C® USB4®/Thunderbolt™ 4 port and when supported by device and display. *Screens simulated; subject to change *Recall: Optimized for select languages (English, Chinese (simplified), French, German, Japanese, and Spanish.) Content-based and storage limitations apply. See [https://aka.ms/copilotpluspcs]. *Cocreator: Optimized for English text prompts See [https://aka.ms/copilotpluspcs]

    Sustainability features

    Sustainability features

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    Customer reviews

    4.2 out of 5 stars
    193 global ratings

    Review this product

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    Customers say

    Customers are satisfied with the notebook computer's functionality, speed, design, and battery life. They find the programs work smoothly, the 120Hz refresh rate makes things smooth, and the laptop charges quickly with its magnetic charging port. The build quality is praised as impressive, with solid hardware and a good keyboard feel.

    AI-generated from the text of customer reviews

    27 customers mention "Functionality"19 positive8 negative

    Customers appreciate the notebook computer's functionality. They say all programs work flawlessly, including external devices like printers and scanners. The laptop is comfortable to use, with a comfortable keyboard and smooth performance with the default drivers. Many find it good for using Windows and say the Copilot app is useful.

    "...my peripherals, including two printers and a scanner, work seamlessly with the default drivers...." Read more

    "For the love of all that is good, just pass on this. Looks great, performs great but bricked after a week. Has the windows logo loop of death...." Read more

    "...If there’s one thing I don’t like about it, it’s that not all computer programs are compatible with it right now...." Read more

    "...Surface Laptop (2024), and overall, I’m incredibly impressed with its performance...." Read more

    23 customers mention "Speed"23 positive0 negative

    Customers appreciate the notebook computer's speed. They find the X Plus processor ultra-fast and power-efficient, with a 120Hz refresh rate that makes things smooth. Office apps open in 1-2 seconds, and Firefox, Chrome, and Edge open in less than a second. The laptop is responsive and does exactly what they need.

    "...The device is instant-on, and overnight battery drain is negligible—maybe 1% at most...." Read more

    "...The new Snapdragon X Plus processor is ultra-fast and power-efficient...." Read more

    "...Using gestures to swipe through apps is super snappy, and the high refresh rate screen makes transitions look so smooth...." Read more

    "...It is lightweight and extremely fast. Although it is touted as an 'AI computer,' its AI capabilities are really limited...." Read more

    21 customers mention "Design"21 positive0 negative

    Customers like the notebook computer's design. They say it's sleek, has a nice and sharp screen, and is fast. The 13.8" touchscreen display is vibrant and crisp, and Microsoft has continued to improve the design each iteration. The laptop is quiet, almost fanless, and cool.

    "...As with all recent Surface Laptops, the case design is the most elegant of any laptop that I have had...." Read more

    "...It gets much brighter than the Air and colors seem more accurate. However, the Air has better black levels...." Read more

    "For the love of all that is good, just pass on this. Looks great, performs great but bricked after a week. Has the windows logo loop of death...." Read more

    "...This is a very Sleek computer, perhaps even better than MacBook Air and MacBook Pro. It is lightweight and extremely fast...." Read more

    20 customers mention "Battery life"17 positive3 negative

    Customers appreciate the notebook computer's battery life. It lasts nearly the whole day with little loss of charge, and can be left on indefinitely like Apple iPads or MacBooks.

    "...The device is instant-on, and overnight battery drain is negligible—maybe 1% at most...." Read more

    "...It can now be left on indefinitely like Apple iPads or MacBooks, with little lost of battery charge...." Read more

    "...The battery life is much better than any windows computer I have ever owned although when I work all day on it, I do eventually have to re-charge it...." Read more

    "...Battery life is outstanding, and it’s surprisingly lightweight, making it great for both work and travel...." Read more

    14 customers mention "Build quality"14 positive0 negative

    Customers appreciate the notebook computer's build quality. They say it feels premium and well-built, with a solid keyboard and good feel when pressing keys. The hardware is fantastic and excels at everything they use. The case is made of solid magnesium-aluminum alloy with no flex.

    "...The speakers are solid, though not quite on par with the MacBook's, which is fair given the price difference...." Read more

    "...The case is solid magnesium-aluminum alloy with no flex. The keyboard is also very solid with a really good feel on pressing the keys...." Read more

    "...Overall, I’m still giving it 5 stars because the hardware is fantastic, and it excels at everything I use it for...." Read more

    "...Points : a. Well built - Copied Mac on the keyboard quality, Haptic touch pad, screen to bezel ratio, overall feel and texture of the laptop..." Read more

    14 customers mention "Laptop quality"14 positive0 negative

    Customers are satisfied with the laptop's quality. They mention it's a good computer with a good keyboard and well-built build. The touchpad and screen are also appreciated.

    "...Overall, this is a fantastic machine...." Read more

    "...Points : a. Well built - Copied Mac on the keyboard quality, Haptic touch pad, screen to bezel ratio, overall feel and texture of the laptop..." Read more

    "...The keyboard itself is very much the best keyboard I’ve used on a computer. The track pad is also very good...." Read more

    "Laptop itself is pretty good, long battery life and everything works pretty seamlessly...." Read more

    11 customers mention "Display quality"11 positive0 negative

    Customers appreciate the notebook computer's display quality. They find it crisp, clear, and vibrant. The 1.5 aspect ratio provides ample real estate for programming. Overall, customers are satisfied with the build quality, screen, and performance of the product.

    "...It has a perfect dimensions with a screen aspect ratio of 3:2 - just as wide as most 13.5 inch [the Surface has a 13.8 inch screen] laptops but with..." Read more

    "...To me, the Surface screen is slightly better. It gets much brighter than the Air and colors seem more accurate...." Read more

    "...The 13.8" touchscreen display is vibrant and crisp, and the Snapdragon X Elite (12-core) processor makes multitasking a breeze...." Read more

    "...built - Copied Mac on the keyboard quality, Haptic touch pad, screen to bezel ratio, overall feel and texture of the laptop feels that you wanna..." Read more

    9 customers mention "Ease of setup"6 positive3 negative

    Customers have different experiences with the setup of the notebook computer. Some find it straightforward and easy to service, making studying easier. Others report issues like Windows Hello not functioning properly, difficulty installing widgets, and problems with face recognition.

    "...My workflow is Microsoft-centric and relatively straightforward, and so far, I’ve had no software compatibility issues...." Read more

    "...However, Windows Hello would not complete the setup of my face recognition. Multiple tries...." Read more

    "...The Surface is designed to be easier to service, however, and you can actually replace the SSD, which is very nice...." Read more

    "I really like this new computer. It arrived quickly and was easy to set up. I chose the blue color which is very pretty...." Read more

    The best built student/business/ light content creation machine
    5 out of 5 stars
    The best built student/business/ light content creation machine
    Using the 13-inch X-Plus - 16GBContent creators: Kdenlive and CapCut video editors are operational and make efficient use of the GPU. GIMP also runs smoothly—just be sure to download it directly from the official website instead of the MS Store for optimal performance. The fan activates at a whisper-quiet decibel level and there's no noticeable heat on the keyboard.Upgrading to 32GB of RAM is highly recommended, as the CPU remains unfazed by demanding tasks. This thin and lightweight Windows laptop not only feels incredibly well-built but also offers an excellent user experience.For those who always stay plugged in, there is a BIOS setting to cap the maximum charge at 49%, which helps preserve battery life.Cons: The glossy screen glare can be slightly annoying, especially in direct sunlight.
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    Top reviews from the United States

    • Reviewed in the United States on December 18, 2024
      CPU: Snapdragon X Elite (12 core)RAM Size: 16 GBHard Disk Size: 256 GBAutomatic Backup Software Included: 15" TouchscreenColor: PlatinumVerified Purchase
      I've owned many devices over the years, and this one ranks among the best. The hardware is excellent—top-notch quality. If I had to nitpick, I'd prefer a slightly better display. Surface devices sometimes feel a bit "milky" to me, but that's just personal preference. The display would definitely benefit from an anti-reflective coating to reduce glare.

      The speakers are solid, though not quite on par with the MacBook's, which is fair given the price difference. My workflow is Microsoft-centric and relatively straightforward, and so far, I’ve had no software compatibility issues. All my peripherals, including two printers and a scanner, work seamlessly with the default drivers.

      I haven’t used it long enough to fully assess battery life, but so far, it’s impressive. The device is instant-on, and overnight battery drain is negligible—maybe 1% at most. I’ve comfortably made it through an entire workday without worrying about charging.

      Overall, this is a fantastic machine. I’m excited to see Snapdragon providing solid competition to Intel and look forward to the innovations ahead in the coming years.
      8 people found this helpful
      Report
    • Reviewed in the United States on October 28, 2024
      CPU: Snapdragon X Plus (10 core)RAM Size: 16 GBHard Disk Size: 256 GBAutomatic Backup Software Included: 13.8" TouchscreenColor: PlatinumVerified Purchase
      While I have a current model MacBook, I have always preferred the Windows operating system and the Surface Laptop implements it wonderfully. It has a perfect dimensions with a screen aspect ratio of 3:2 - just as wide as most 13.5 inch [the Surface has a 13.8 inch screen] laptops but with a taller screen. I find that this ratio hits the sweet spot. The case is solid magnesium-aluminum alloy with no flex. The keyboard is also very solid with a really good feel on pressing the keys. This unit has the new Windows AI key but it just replaces a redundant key so that skin keyboard covers for older Surface Laptops will fit this one as well. As with all recent Surface Laptops, the case design is the most elegant of any laptop that I have had. The slots for air ventilation and sound from the internal speakers are hidden. There are no laptops with as clean a case as this one. The new Snapdragon X Plus processor is ultra-fast and power-efficient. It can now be left on indefinitely like Apple iPads or MacBooks, with little lost of battery charge. I just let it go to sleep and when I return to work on it, it uses the Windows Hello IR camera for instant back-to-work. It continues to use the Microsoft magnetic charging system that I like since it is designed to detach from the computer when the cable is pulled. I notice that some will complain about proprietary charging connectors but they overlook the fact that this Surface Laptop can be also charged with any USB charger using its USB-C port.
      12 people found this helpful
      Report
    • Reviewed in the United States on October 9, 2024
      CPU: Snapdragon X Plus (10 core)RAM Size: 16 GBHard Disk Size: 512 GBAutomatic Backup Software Included: 13.8" TouchscreenColor: BlackVerified Purchase
      Years ago, I had the original Surface Laptop, and I loved it. It remains one of my favorite laptops of all time.

      So before I purchased the Surface Laptop 7, I actually had a 14" 2021 Macbook Pro. It was honestly too much laptop for my needs, but the limited port selection on the Macbook Airs ruled them out for me. Of course, my Macbook Pro was better than the Surface Laptop 7 in many ways - the mini-LED screen is just about the best laptop display you can get, full-stop, whereas the Surface's display is good but not great. The speakers on the Macbook were amazing; the Surface's are quite good but can't compete in that regard.

      However, I don't regret my purchase for one second because the Surface Laptop 7 is really a Macbook Air competitor, and that is where it shines. I compared the Surface and Macbook Air 13" side by side and came away with the following conclusions:

      -Screen: I don't do any serious photo editing or graphic design. To me, the Surface screen is slightly better. It gets much brighter than the Air and colors seem more accurate. However, the Air has better black levels. The Surface is a touchscreen, but I never use it as I don't like fingerprints on my screens. However, if you want a touchscreen, the Surface is clearly the better option. The Surface also has a 120hz display, whereas the Air is stuck at 60hz. The difference in smoothness when scrolling or using trackpad gestures is very noticeable. The Surface's screen looks much smoother.

      -Speakers: I can't tell the difference between the two. The Surface's speakers are really good compared to other laptops in this class. The same is true of the Macbook Air.

      -Ports: I had hoped that by 2024, USB-A would be all but gone, but alas it is not. It was very annoying to have to carry around dongles to use USB-A devices on my Macbook Pro, and now I don't have to! The Air has only two USB-C ports, so clearly the Surface wins here. The Macbook Pro does have HDMI, which is nice, but I just bought a USB-C to HDMI cable that I carry around with me, so I don't need a dongle for that either.

      -Keyboard: I like that the Macbook Air has more than 3 levels of brightness control, but I slightly prefer the key feel on the Surface.

      - Trackpad: somehow, the Surface's trackpad is better. I am thrilled that Microsoft finally brought a haptic trackpad to the Surface lineup. It feels more delicate and the tactility is stronger. Macbook trackpads are still among the best in the business, but there is finally a Windows laptop that is comparable in this regard.

      -Login: hands down, Windows Hello is better than the fingerprint reader. It's so fast that my Surface often logs me that it feels like the laptop was left unlocked. The fingerprint scanner on Macbooks are very good, but they are not as fast, nor as convenient, as Windows Hello. My Macbook Pro could also unlock with my Apple Watch, but that almost always took longer than unlocking with my finger.

      -Build Quality: This has always been a strong point for Surface devices, and the Surface Laptop 7 doesn't disappoint. The laptop can be opened easily with one hand, and the fit and finish is flawless. The same is true of the Macbook Air. I can't say whether one is better than the other. The Surface is designed to be easier to service, however, and you can actually replace the SSD, which is very nice. Additionally, the black finish on my Surface is more resistant to showing fingerprints than the dark blue on the Macbook Airs, which is a fingerprint magnet.

      -Performance: After owning an Apple Silicon laptop, I could never go back to using an x86/x64 processor. I used Windows 11 for ARM on my Macbook for two years virtualized in Paralells, so I knew what I was getting into. All of the applications I need work beautifully on the Surface, and it is so darn fast. Of course, there are more powerful processors out there using traditional x64 architecture, but I have never used a Windows laptop that is just so snappy for every day tasks. Office apps open in 1-2 seconds. Firefox, Chrome, and Edge open in less than a second. Using gestures to swipe through apps is super snappy, and the high refresh rate screen makes transitions look so smooth. This is the kind of performance I came to except from my Apple Silicon Macbook, and it's wonderful to finally see Windows operating just as responsively.

      Overall, the Surface feels like an upgrade over my Macbook Pro, and I personally am fine with the tradeoffs that come with the thinner, smaller, and lighter Surface over the more powerful Macbook Pro. It is an utterly fantastic laptop that, in my opinion, is currently the best thin-and-light laptop in the world.
      130 people found this helpful
      Report
    • Reviewed in the United States on December 16, 2024
      CPU: Snapdragon X Plus (10 core)RAM Size: 16 GBHard Disk Size: 512 GBAutomatic Backup Software Included: 13.8" TouchscreenColor: DuneVerified Purchase
      For the love of all that is good, just pass on this. Looks great, performs great but bricked after a week. Has the windows logo loop of death. An issue I now find out with Surface devices for years and years. Have tried every fix on the Internet and still the logo is there and the computer won't boot up after Microsoft forced an update. Why Microsoft, why?
      8 people found this helpful
      Report
    • Reviewed in the United States on December 8, 2024
      CPU: Snapdragon X Elite (12 core)RAM Size: 32 GBHard Disk Size: 1 TBAutomatic Backup Software Included: 13.8" TouchscreenColor: BlackVerified Purchase
      If MacBook Air were to marry Lenovo ThinkPad, the child would look like this! This is a very Sleek computer, perhaps even better than MacBook Air and MacBook Pro. It is lightweight and extremely fast.

      Although it is touted as an 'AI computer,' its AI capabilities are really limited. For instance, while you can draw some pictures in Microsoft Paint, the functionality of Co-pilot on this computer is almost the same as Co-pilot on any other laptop. I'm hoping Microsoft will add more advanced AI capabilities. Another thing to keep in mind is that a lot of Legacy Windows programs will not work on this computer with an ARM processor.

      Aside from those disadvantages, this is a nice laptop that I enjoy using.
      8 people found this helpful
      Report

    Top reviews from other countries

    • Maurice B.
      5.0 out of 5 stars It's top of the line!
      Reviewed in Canada on December 30, 2024
      CPU: Snapdragon X Elite (12 core)RAM Size: 16 GBHard Disk Size: 512 GBAutomatic Backup Software Included: 13.8" TouchscreenColor: BlackVerified Purchase
      A new model, time will tell, but it is fast and furious being a 2024 model.
    • Yves Bouchard
      5.0 out of 5 stars Surprisingly fast
      Reviewed in Canada on November 7, 2024
      CPU: Snapdragon X Elite (12 core)RAM Size: 16 GBHard Disk Size: 1 TBAutomatic Backup Software Included: 13.8" TouchscreenColor: DuneVerified Purchase
      And it seem to run cooler than my old surface did which I didn't expect.
      The new battery charging management system is fine even if it had me
      wondering why it was stubbornly maintining a 74% max charge at first.
    • Brad
      5.0 out of 5 stars Fast, well built and does everything I need.
      Reviewed in Canada on August 23, 2024
      CPU: Snapdragon X Elite (12 core)RAM Size: 16 GBHard Disk Size: 1 TBAutomatic Backup Software Included: 15" TouchscreenColor: PlatinumVerified Purchase
      I was a little hesitant to move to an ARM based processor. After doing some research, watching reviews and looking at the applications I needed, I felt confident in purchasing. Everything has worked really well. I also purchased a 1TB micro SSD to put movies on as I plan to travel a lot. Battery lasts a long time without sacrificing performance.
    • Danielle David
      5.0 out of 5 stars Grand
      Reviewed in Canada on October 19, 2024
      CPU: Snapdragon X Plus (10 core)RAM Size: 16 GBHard Disk Size: 256 GBAutomatic Backup Software Included: 13.8" TouchscreenColor: PlatinumVerified Purchase
      Beautiful computer