We do not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract, providing you services or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

Our business partners are subject to their privacy policy. We encourage you to review their privacy policy before the transaction. In particular all PayPal transactions are subject to the PayPal Privacy Policy.

In certain cases, we can send you tailored communication on different platforms based on your express consent given to us on the BenQ Website. This may include, inter alia, the ability to build other audiences who are likely to be interested in our products because they are similar to you (commonly known as “lookalike” audiences).

In order to be able to offer this tailored communication, BenQ shares with its advertising partners, such as Google, Facebook, some Personal Data, including contact and order details.

Please note that you have the right to withdraw your consent to direct marketing at any time, as further described in this Policy.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR.

We might share your personal data within the BENQ corporation in order to execute a contract with your, perform services or because of legitimate interests of BENQ Europe B.V. ( e.g. to have a centralized customer services administration.)

We may access and process your personal data on a global basis as necessary for the purposes listed in this Statement. To the extent such global processing involves a transfer of personal data to our affiliates or third parties located outside the EEA that have not received a binding adequacy decision by the European Commission, such transfers are subject to (i) EU standard contractual clauses; or (ii) other binding and appropriate transfer mechanisms that provide an adequate level of protection in compliance with GDPR, such as approved binding corporate rules.

We take all of the necessary technical and organizational security measures in order to protect your personal data. Your data is stored in a secure operating environment which is not publicly accessible. We also use encryption where feasible to secure personal information in transit. Please be advised, however, although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure. In the unfortunate event that your personally data is compromised, we will notify you in the most expedient time reasonable under the circumstances.

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@benq.eu or use the information supplied in the ‘Contact us’ section below with your request for exercising your right. Your rights are as follows:

The right of access

You may request insight in the personal data we hold about you free of charge. If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

The right to rectification

When you believe we hold inaccurate or incomplete personal information about you, you may request us to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the ‘right to be forgotten’)

Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. We will take all reasonable steps to ensure erasure.

The right to restrict processing

You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

a)      The accuracy of the personal data is contested
b)      Processing of the personal data is unlawful
c)       We no longer need the personal data for processing but the personal data is required for part of a legal process
d)      The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portability

You may request a copy of your set of personal data that BENQ processes. We will provide the personal data in a commonly used and machine-readable format. This will be personal data that we have processed based on your consent or for fulfilment of a contractual obligation that we have with you.

The right to object

You have the right to object to our processing of your data where:

·         Processing is based on legitimate interest;
·         Processing is for the purpose of direct marketing;
·         Processing involves automated decision-making and profiling.

Identification

For each request you make we may ask you to identify yourself. The purpose for this is to confirm who you are so that your personal data is not shared with other persons and to ensure that any data changes are made to the correct records.

Withdrawal of your consent

You are always able to withdraw your consent to process your personal data. If you wish to revoke your consent, just let us know via one of the communication channels and we will not process your personal data any longer. This is only applicable on the personal data which is processed with consent.

Terms

We will respond to your requests as soon as possible but no later than one month. If we do not meet this deadline, we will let you know before the expiry of the deadline. It may be that due to the complexity or size of your requests, the response period will be up to three months.

GDPR Compliance Manager
BenQ Europe B.V.
Meerenakkerweg 1-17
5652 AR  Eindhoven
The Netherlands

Phone: +31-88-8889200

We do our utmost best to keep this privacy statement as accurate and correct as possible. Therefore it might be necessary to update our statement.

BENQ Europe B.V. reserves the right to make changes at any time and without prior notice. So check regularly if changes have been made.

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For more information please go to the website of the  Autoriteit Persoonsgegevens for more information.