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On arrival we checked in they told us they would let us know if the room was ready! We waited two hours ordering two lattes in the meantime that definitely weren't lattes more like sugary coffee water with no milk we then went to check an they took us down there was no sun lounges on the cabin we booked which is advertised in the photos there was building work going on in the cabin behind us so we asked to get some loungers brought down so we had something to enjoy the sun in! Considering we paid £200 we waited maybe an hour before anyone came down there was cigarette butts around the pool that we had been checked into on our private room neither me nor my partner smoke so was dissapointed as we hate this. They then came down an told us to move cabin so we moved to the one in front hurrying to get our stuff back in suitcase and down to the second room forgetting some of our belongings we then go back to check if we left there an gone (someone had collected them an not informed us even though they literally moved us in the 10minute period so took some of our belongings to reception without telling us). Our new cabins half the decking had collapsed and fallen through and been covered up with a rug 3 floor boards we're sticking in the air that I tripped and hurt my ankle on. The new cabin had a bath with no bath Matt and no bath plug so it was a weird bath with a hand held shower which is difficult to wash in! We didn't really understand. The next day we had hairs in our food that we ordered I informed staff an they replaced the food I noticed another hair in the second food an couldn't be asked to complain again also the tea in the morning tasted like it had salt in! Either they didn't like us or the attention to detail really isn't there. Loooks great on Instagram an update at the view but the detail is missing things and the health an safety!