The Hotel Grand Chancellor Townsville is located in the city's business and shopping district. Guests can relax on the rooftop and admire the panoramic city views, before enjoying a refreshing swim in the sparkling rooftop pool. There is also an on-site fitness centre. The Sugar Shaker Restaurant offers a wide variety of dishes and is open for breakfast and dinner daily. Within walking distance of the Hotel Grand Chancellor Townsville, you will find award-winning dining, nightlife, entertainment, major tourist attractions and the Townsville Convention and Exhibition Centre. Townsville Airport is less than 7 km away.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.0)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Buffet

Private parking available

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.0
Cleanliness
8.4
Comfort
8.5
Value for money
7.8
Location
9.0
Free WiFi
7.3

Select topics to read reviews:

Guests who stayed here loved

  • Jasmine
    Australia Australia
    I've stayed here a few times and have always been happy with it. The size, cleanliness and facilities of the rooms are great. I was disappointed that the pool was not available due to renovations.
  • Leanne
    Australia Australia
    We absolutely loved our stay!! Everything at the Hotel Grand Chancellor was great and the staff were so attentive and helpful. We had a great night sleep, loved the shower and felt extremely comfortable. Highlights were the beautiful lotions,...
  • Ged
    Australia Australia
    Very good location. Very central and access to airport.
  • Osman
    Australia Australia
    Executive suite was the most amazing place to stay.
  • Marie
    Australia Australia
    Overall had a very pleasant stay - Staff were excellent, location was spot on and room was great.
  • J
    Jessica
    Australia Australia
    Excellent location. Very friendly staff. Extremely comfortable bed. Great view from our balcony
  • Didien
    Australia Australia
    Location is close to everywhere, very clean and friendly staff.
  • Adsie
    Australia Australia
    Room comfort, view, in-room facilities, gym, restaurant, shampoo/conditioner.
  • Peter
    Australia Australia
    Check in was good, as always, friendly and very competent staff, room ready early, and the 11;00 CHECKOUT TIME IS EXCELLENT FOR FLIGHT TIMES.
  • Kailang
    Australia Australia
    Location was straight across the road from the Cowboys Club, we went across to visit the Team Shop, renew our Club membership and have dinner.

Hotel surroundings

Restaurants
1 restaurant on site

  • Sugar Shaker
    • Open for
      Breakfast • Dinner
    • Ambiance
      Modern

Facilities of Hotel Grand Chancellor Townsville
Great facilities! Review score, 8

Most popular facilities

  • Private parking
  • Free WiFi
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness centre
  • Restaurant
  • Room service
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

View

  • River view
  • City view
  • Mountain view
  • Sea view
  • View

Outdoors

  • Outdoor furniture
  • BBQ facilities

Kitchen

  • Electric kettle
  • Refrigerator

Activities

  • Happy hour
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Radio
  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar

Internet
WiFi is available in the rooms and is free of charge.

Parking
Private parking is possible at a location nearby (reservation is not possible) and costs AUD 15 per day.

  • Parking garage
  • Accessible parking

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Car hire
  • Packed lunches
  • Carpeted
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by elevator

Wellness

  • Fitness
  • Fitness centre

Languages spoken

  • English
  • Spanish

House rules
Hotel Grand Chancellor Townsville takes special requests - add in the next step!

Check-in
From 15:00
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 17 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
AUD 40 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
AUD 40 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubEftposCash

The fine print
Need-to-know information for guests at this property

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.

Please note that there is a 3.18% charge when you pay with a Diners Club credit card.

Please note that there is a 3.37% charge when you pay with an American Express credit card.

Please note that there is a 3.57% charge when you pay with a JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the property requires a $100 credit card pre-authorisation upon check-in to cover any incidental charges.