Located at Mackay Airport, Ibis Mackay offers comfortable and convenient accommodation, within 10 minutes' drive of Mackay CBD (Central Business District). You will find a 24-hour front desk at the property. The on-site restaurant offers breakfast, lunch and dinner, and the bar is open during the day and evening. All rooms offer plush bedding and pillows, coffee and tea making facilities, a Smart TV, complimentary toiletries and a hairdryer.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

ibis
Hotel chain/brand
ibis

Property highlights

Top location: Highly rated by recent guests (8.8)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Vegetarian, Buffet

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 large double bed
1 large double bed
2 single beds
1 large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews
Review score
Guest review summary
This is an automated summary based on 188 reviews from the past 12 months.
Guests highlighted the <b>convenient location</b> near the airport and praised the <b>clean rooms</b> and comfortable beds. The <b>connection to the airport</b> was appreciated. However, <b>room size</b> and staff interactions received mixed feedback, with some finding rooms small and staff service inconsistent.
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Categories:

Staff
8.7
Facilities
8.4
Cleanliness
8.6
Comfort
8.7
Value for money
8.3
Location
8.8
Free WiFi
7.9

Select topics to read reviews:

Guests who stayed here loved

  • Lou330
    Australia Australia
    Great hotel with restaurant for the night before your flight.
  • Sarah
    Australia Australia
    Love the large comfy bed, love the fact you can actually adjust the ac to the temp you want it set to.
  • Chloe
    Australia Australia
    - Staff were very friendly and super helpful! - Really good location if flying in or out of Mackay, not ideal if you want to go into town but staff are more then happy to organise taxi etc. - Room was clean, beds were comfortable. - Food at the...
  • Susan
    Australia Australia
    Location, nice rooms, cleaned and service, breakfast good, friendly staff, very helpful
  • Selene
    Germany Germany
    The friendly staff, how clean everything was and specially the food: both dinner and breakfast.
  • Winn
    Australia Australia
    Perfect stay for us to have a rest travelling from Cairns to Brisbane. Easy to get off and back on the Bruce Hwy ☺️
  • Carole
    United Kingdom United Kingdom
    Loved this place right on the airport site. Staff very helpful and accommodating. Good spacious room with great bathroom shower water pressure really good. Liked that it had its own iron and ironing board. TV was good loved the selection of free...
  • Molly
    Australia Australia
    Was easy to get to as well as the restaurant bar down stairs
  • Erik
    Australia Australia
    Good value for money, easy parking, lots of foxtel channels, quiet and good to have an onsite restaurant
  • Paul
    Australia Australia
    i liked the bed. the room was dark. i liked how quiet the room was.

Hotel surroundings

Restaurants
1 restaurant on site

  • Turbarlence
    • Cuisine
      Australian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Ibis Mackay
Great facilities! Review score, 8.4

Most popular facilities

  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • 24-hour front desk
  • Restaurant
  • Room service
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Dressing room

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Live sport events (broadcast)
  • Table tennis
  • Billiards
    Additional charge

Living Area

  • Seating Area
  • Desk

Media & Technology

  • iPod dock
  • Flat-screen TV
  • Video
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

  • Accessible parking

Transport

  • Public transport tickets
    Additional charge

Reception services

  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Soundproofing
  • Car hire
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Visual aids: Braille
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Heated pool

Wellness

  • Fitness
  • Sun loungers or beach chairs
  • Fitness centre

Languages spoken

  • English

House rules
Ibis Mackay takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBEftposUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.