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Reliable info:
Guests say the description and photos for this property are very accurate.

Only 100 metres from the first cabin lift station, Kap House Hotel is located on Bansko's main street. It provides ski storage, free Wi-Fi and rooms mostly with balconies. An indoor pool, a hot tub and a sauna are provided free of charge. The centre of Bansko can be reached in a 10-minute walk. A cable TV is featured in each of the rooms. The en-suite bathroom is fitted with a shower and a bath. The rooms are accessible by stairs. The hotel has a massage room with various options for massages and relaxing therapies. The property has a ski wardrobe next to the gondola lift and guests are entitled to discounts there too. Kap House Hotel's restaurant is designed in typical Bulgarian tavern style and offers Bulgarian dishes, complemented by a wide selection of wines.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Nearby ski lifts:
  • Gondola Lift - 450 m
  • Bansko Lift - 500 m

Property highlights

Situated in the best rated area in Bansko, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Vegetarian, Buffet

Private parking available

Ski-to-door


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 extra-large double bed
2 single beds
and
1 sofa bed
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
3 single beds
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 117 reviews from the past 12 months.
Guests loved the accommodation's <b>central location</b> near the gondola and praised the <b>friendly staff</b>. The <b>breakfast</b> received mixed reviews, with some desiring more variety. <b>Room comfort</b> was also mixed, with some finding it too hot. <b>Cleanliness</b> and <b>value for money</b> were consistently appreciated.
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Categories:

Staff
9.2
Facilities
8.5
Cleanliness
9.1
Comfort
8.9
Value for money
9.1
Location
9.5
Free WiFi
8.5

Select topics to read reviews:

Guests who stayed here loved

  • Teresa
    United Kingdom United Kingdom
    Great place near gondola and bars and restaurants nearby
  • Anna
    Bulgaria Bulgaria
    Excellent location, great and comfortable hotel, amazing staff
  • Ebony
    United Kingdom United Kingdom
    The best and hottest sauna! Really lovely helpful staff. Decent good value breakfast. Very good location- less then 5 minutes walk to the gondola.
  • Pete
    United Kingdom United Kingdom
    Lovely hotel, very comfy beds, they cleaned the room every day and about a 5 minute walk to the Gondola so right in the middle of town. They also have a beautiful cat that lords it up over the hotel
  • Mariska
    Malta Malta
    Location was perfect, close to the gondel and shops, restaurants and bars.
  • Nikolay
    Bulgaria Bulgaria
    Friendliest staff i have ever met. You feel like home.
  • Theodore
    Greece Greece
    Some home made stuff in the breakfast course are really good
  • Stephen
    Cyprus Cyprus
    Friendly staff, room cleaned daily, excellent facilities with the pool and spa. Room and bathroom was spacious. Excellent value for money compared to other places I have stayed at in Bansko.
  • Khaled
    Syria Syria
    - Staff are so lovely and accommodating, especially Eva! Floory, the cat, is also part of the crew and very friendly :) - Clean rooms with guaranteed hot showers - The location is excellent and less than 5 minutes walk to the ski gondola Bansko -...
  • Diana
    United Kingdom United Kingdom
    Really friendly staff, happy to help with everything you ask. Good breakfast. Room is clean with the balcony and nice view! We were really happy with our choice and would definitely come again!

Hotel surroundings

Restaurants
1 restaurant on site

  • Ресторант #1
    • Cuisine
      European • Grill/BBQ
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Traditional
    • Dietary options
      Vegetarian • Vegan

Facilities of Kap House Family Hotel
Great facilities! Review score, 8.5

Most popular facilities

  • Indoor swimming pool
  • Spa and wellness centre
  • Private parking
  • Free WiFi
  • Family rooms
  • Restaurant
  • Airport shuttle
  • Skiing
  • Non-smoking rooms

Bathroom

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Kitchen

  • Refrigerator

Room Amenities

  • Socket near the bed

Ski

  • Ski-to-door access
  • Ski equipment hire on site
  • Ski school
    Additional charge
  • Ski storage
    Additional charge

Pets
Pets are allowed on request. No extra charges.

Activities

  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
  • Horse riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Skiing
    Off-site
  • Fishing
    Additional chargeOff-site

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Kid-friendly buffet
  • Special diet menus (on request)

Internet
WiFi is available in all areas and is free of charge.

Parking
Private parking is possible at a location nearby (reservation is needed) and costs BGN 10 per day.

  • Valet parking
  • Accessible parking

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Currency exchange

Entertainment and family services

  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access

General

  • Shuttle service
    Additional charge
  • Designated smoking area
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Private entrance
  • Car hire
  • Packed lunches
  • Carpeted
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock

Accessibility

  • Upper floors accessible by stairs only

Indoor swimming pool
Free!

  • Open all year
  • Heated pool
  • Plunge pool
  • Shallow end
  • Pool cover

Wellness

  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa facilities
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Sauna

Languages spoken

  • Bulgarian
  • German
  • English
  • Macedonian
  • Russian

House rules
Kap House Family Hotel takes special requests - add in the next step!

Check-in
From 14:00 to 20:00
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Free!Pets are allowed on request. No extra charges.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardJCBMaestroCash

The fine print
Need-to-know information for guests at this property

Kindly note that the property tavern offers discounted rates to guests.

Please note that massage studio is working for the period from 10 December until 30 March.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

License number: УИК: Б3-2Е2-1ЗК-1А