Reliable info:
Guests say the description and photos for this property are very accurate.

Opened in December 2013 after a complete refurbishment, The Alpenhotel Fleurs de Zermatt enjoys a quiet location in Zermatt. It features a wellness and fitness area including a hot tub and a sauna and offers free WiFi. The Alpenhotel Fleurs de Zermatt's bright Alpine-style rooms are all equipped with a cable TV and a Nespresso coffee machine. South-facing rooms have a balcony. A buffet breakfast is available every morning. The garden offering Matterhorn views invites you to relax during the warmer months. The train and funicular stations including the Gornergrat train can be reached within a 5-minute walk. The bus for the Klein Matterhorn cable car stops close to the Alpenhotel.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Zermatt, this hotel has an excellent location score of 8.9

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Buffet


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
and
1 sofa bed
2 single beds
or
1 large double bed
2 extra-large double beds
2 extra-large double beds
or
4 single beds
1 extra-large double bed
and
1 sofa bed
2 single beds
or
1 large double bed
2 single beds
or
1 large double bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 480 reviews from the past 12 months.
Guests loved the Alpenhotel Fleurs de Zermatt's <b>convenient location</b> near the train station and its excellent spa <b>facilities</b>. The <b>breakfast</b> received praise for its variety, while the rooms were noted for comfort and <b>cleanliness</b>. However, some guests mentioned mixed experiences with the staff's friendliness.
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Categories:

Staff
8.2
Facilities
9.1
Cleanliness
9.3
Comfort
9.3
Value for money
8.5
Location
8.9
Free WiFi
8.9

Select topics to read reviews:

Guests who stayed here loved

  • Travelling
    Canada Canada
    I made a last-minute trip to Zermatt and needed a place to stay that was reasonable and close to the train station. Since I only stayed one night, I could not utilize the amenities offered at the hotel, but what I said looked terrific. The...
  • Susan
    United Kingdom United Kingdom
    Excellent location, lovely room, excellent breakfast, great staff. A lovely all round hotel. The bathroom was really nice, 2 bathrobes and slippers provided, rooms were clean and it truly was an alpine chalet at its finest. We’d been to Zermatt...
  • Eric
    Switzerland Switzerland
    The employees were super helpful. The room was great and the Wellness a wonderful surprise.
  • Andreas
    Switzerland Switzerland
    The hotel was perfect for our visit to Zermatt: very friendly and helpful staff, nice room and facilities, especially the spa, excellent breakfast, location and price. I would like to commend the following staff for their excellent customer...
  • Ksenia
    Switzerland Switzerland
    A fantastic location with breathtaking views, making it the perfect base for exploring Zermatt. The hotel was impeccably clean, and the staff were always friendly and attentive, ensuring a pleasant stay. I particularly enjoyed the relaxing SPA...
  • Michael
    Switzerland Switzerland
    Generously sized bathroom and huge terrace with view onto world’s most beautiful mountain.
  • Umair
    Saudi Arabia Saudi Arabia
    Facility is very neat and clean only 10 minute walk from train station. Breakfast is very good
  • Dinesh
    United Kingdom United Kingdom
    Beautiful property , very Neat & Tidy , very close to Station and Beautiful location.
  • Emiliano
    Switzerland Switzerland
    The room was just great, big, comfortable, warm. The bathroom had a shower and a tub, and also they gave us some coffee capsules for us to enjoy. I totally recommend it,
  • Nathan
    United Kingdom United Kingdom
    Super comfy, big bed. A welcome bath. Lots of lovely wood in the room. Great breakfast.

Hotel surroundings

Facilities of Alpenhotel Fleurs de Zermatt
Great facilities! Review score, 9.1

Most popular facilities

  • 2 swimming pools
  • Spa and wellness centre
  • Free WiFi
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Skiing
  • Airport shuttle
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Extra long beds (> 2 metres)

View

  • Mountain view
  • View

Outdoors

  • Outdoor fireplace
  • Outdoor furniture
  • Sun terrace
  • Terrace

Kitchen

  • Coffee machine
  • Refrigerator

Room Amenities

  • Socket near the bed

Ski

  • Ski school
    Additional charge
  • Ski storage

Activities

  • Cycling
    Off-site
  • Hiking
    Off-site
  • Skiing

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Bar

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Reception services

  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk

Entertainment and family services

  • Baby safety gates

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Hypoallergenic
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Laptop safe
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

2 swimming pools

Pool 1 - indoorFree!

  • Open all year

Pool 2 - outdoorFree!

  • Open all year

Wellness

  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Languages spoken

  • Bulgarian
  • German
  • English
  • French
  • Italian
  • Macedonian
  • Russian
  • Serbian
  • Turkish

House rules
Alpenhotel Fleurs de Zermatt takes special requests - add in the next step!

Check-in
From 15:30 to 22:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 4 years
Cot upon request
CHF 40 per child, per night
5 - 10 years
Extra bed upon request
CHF 60 per child, per night
11 - 15 years
Extra bed upon request
CHF 80 per child, per night
16+ years
Extra bed upon request
CHF 100 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardMaestroEC-Card Cash is not accepted

The fine print
Need-to-know information for guests at this property

Zermatt is a car-free resort. You have to park your car in Täsch and proceed by train or taxi. During winter it is recommended to reserve a parking space in Täsch well in advance.

Please note that the submitted credit card will be used for the deposit and has to be presented upon check-in.

Please contact the property if you require any extra beds.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Alpenhotel Fleurs de Zermatt in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.