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Get the celebrity treatment with world-class service at Sonesta Hotel Ibagué

Reliable info:
Guests say the description and photos for this property are very accurate.

Sonesta Hotel Ibagué is offering accommodation in Ibagué. With a bar, the 5-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The hotel has a sauna, year-round outdoor pool and terrace, and guests can dine in the restaurant. The units at the hotel come with a flat-screen TV with cable channels and a safety deposit box. At Sonesta Hotel Ibagué all rooms are fitted with bed linen and towels. A buffet breakfast is available every morning at the accommodation. Guests can make use of the business centre to work or head for a sightseeing trip organized by the tour desk. The reception at Sonesta Hotel Ibagué can provide tips on the area. Perales Airport is 9 km away, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

GHL Hoteles, Sonesta International
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (9.4)

Breakfast info

Buffet

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

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Room type
Number of guests
 
1 large double bed
2 large double beds
1 large double bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 234 reviews from the past 12 months.
Guests praised the Sonesta Hotel Ibagué for its <b>friendly staff</b> and <b>convenient location</b>. The <b>breakfast</b> was well-received for its variety. <b>Room comfort</b> and size were appreciated, though opinions on the <b>swimming pool</b> were mixed. Some guests found the <b>bed comfort</b> lacking.
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Categories:

Staff
9.3
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.9
Location
9.4
Free WiFi
8.6
High score for Ibagué

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Guests who stayed here loved

  • Thomas
    Germany Germany
    Very central and safe in Ibague, great pool and friendly staff.
  • Dean
    Colombia Colombia
    Concierge staff very friendly. Next to shopping center.
  • Rath
    Germany Germany
    Very good hotel included in the Shopping Center. We used it for a short stop on the way to Salento. Modern and comfortable hotel. Nice staff.
  • Gloria
    Australia Australia
    High level of customer service and wonderful facilities: everything that you need for a holiday or time away from home
  • Gloria
    Australia Australia
    The facilities and the customer service was excellent. I recommend this place to have a wonderful time. I couldn’t choose a better option.
  • Gustavo
    Australia Australia
    Location , price and very clean , exceeded the expectations, 10/10 highly recommended
  • David
    United States United States
    Everything was excellent. Breakfast was particularly delicious. The porter, Oscar, was extremely attentive and helpful. I would absolutely stay here again.
  • Gerret
    Germany Germany
    as good as always! I always stay here and it is a great places!
  • Tim
    Belgium Belgium
    Rooftop pool is incredible. Amazing beds. Helpful staff. Great breakfast
  • Nikolai
    Brazil Brazil
    very kind personnel, beautiful and cozy rooms, quite nice breakfast with a beautiful location so it was great!

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante CUCUANA
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Modern • Romantic

Facilities of Sonesta Hotel Ibagué
Great facilities! Review score, 9.2

Most popular facilities

  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Room service
  • Non-smoking rooms
  • Restaurant
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

View

  • City view

Outdoors

  • Terrace

Kitchen

  • Cleaning products

Room Amenities

  • Socket near the bed

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Breakfast in the room
  • Bar

Internet
WiFi is available in public areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

  • Parking garage

Reception services

  • Luggage storage
  • Tour desk
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Trouser press
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box

General

  • Designated smoking area
  • Air conditioning
  • Laptop safe
  • Lift
  • Ironing facilities
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool/beach towels
  • Pool bar

Wellness

  • Spa lounge/relaxation area
  • Massage
    Additional charge
  • Sauna

Languages spoken

  • Spanish

House rules
Sonesta Hotel Ibagué takes special requests - add in the next step!

Check-in
From 15:00 to 23:30
Check-out
From 12:00 to 13:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMaestro Cash is not accepted

The fine print
Need-to-know information for guests at this property

Foreigners and non-resident Colombians are exempt from VAT if the purpose of their trip is: (a) to receive medical treatment, (b) rest or leisure activities as tourists, (c) to attend or participate in cultural, scientific, sports, conventions or business (d) tourist groups in maritime transit of a cruise ship. For this purpose, the passport must be stamped with the "PT" code with a validity of 90 days. If there is any modification to the applicable regulations, we will proceed to inform you immediately.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Voluntary Hotel insurance service: This insurance will cover you during your stay if you become positive for COVID-19 up to 15 sick days of stay and full meal plan. It will also provide you with medical assistance due to an accident, on call doctor’s visit, transport to medical centers, compensation for accidental death and movement of the mortal remains. It also includes protection in case of qualified robbery in and out of the public transit. It applies within the limited designated for the insurance.

Please note that due to renovations starting September 01 2024 , the swimming pool and humid areas will not be available, there will also be no access to the 13th floor terrace and the Cucuana restaurant service will be offered in the Titamo room (5th floor, main lobby).

Room service is available daily until 22:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

License number: 53805