Get the celebrity treatment with world-class service at The Fontenay Hamburg

The Fontenay Hamburg is a 5-star hotel situated on the shore of the Alster Lake in Hamburg, within walking distance of the famous shopping area at Jungfernstieg. The city resort offers a 1,000 m² rooftop spa with an indoor/outdoor pool. Guests can enjoy meals at the Lakeside gourmet restaurant with views over the Alster Lake as well as at the Parkview all-day-dining restaurant. The innovative Fontenay Bar offers a 320° panoramic view. In-room-dining is available 24 hours a day. Every room at this hotel is air-conditioned and features free WiFi as well as floor-to-ceiling windows with beautiful views of the surroundings. Some rooms feature stunning lake views. Some rooms and suites offer a private furnished balcony, a walk-in wardrobe and a seating area. The Elbphilharmonie concert hall is 3.5 km from the property. Hamburg Airport is 8 km away.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.6)

Breakfast info

Continental, Vegetarian, Vegan, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 large double bed
1 extra-large double bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.4
Facilities
9.7
Cleanliness
9.8
Comfort
9.8
Value for money
8.4
Location
9.6
Free WiFi
9.1
High score for Hamburg

Select topics to read reviews:

Guests who stayed here loved

  • Thomas
    Belgium Belgium
    From spacious surroundings outside … to the large well designed rooms inside … amazing rooftop terraces… hands down best hotel I have visited … they bring Asia standards to europe ..
  • James
    United Kingdom United Kingdom
    the staff are excellent. the hotel is superbly positioned. the breakfast is amongst the best i've ever experienced.
  • Paola
    United Kingdom United Kingdom
    Huge room with a balcony. Great roof top bar. Service was excellent.
  • Cornelia
    Germany Germany
    The property has an amazing architecture and is in my world in the best location of beautiful Hamburg. The staff is fabulous, service oriented, engaged, friendly l, no posh allures at all. The materials used are of high quality, great details in...
  • Andreas
    United Kingdom United Kingdom
    The evening experience was good.your staff on reception and concierge was very helpful! The room was to our expectations with a view which is one off.
  • Tracy
    United Kingdom United Kingdom
    The spa was fabulous. I had a wonderful massage. The lakeside restaurant was a real experience just wonderful. Our room was spacious and luxurious with a wonderful view.
  • Paz
    United Kingdom United Kingdom
    Great service and spacious rooms. Just an all round excellent hotel.
  • Michael
    Denmark Denmark
    It gives me great pleasure to give feedback on The Fontenay. We have stayed in numerous 5 Star hotels around the world over the last many years and we have never experienced anything like The Fontenay. It is very luxurious, elegantly decorated...
  • Bjoern
    Hong Kong Hong Kong
    Great location, beautiful rooms, we enjoyed the pool with the nice view. Breakfast was really superb as well, and all the staff were very professional, friendly and super helpful.
  • Brian
    United Kingdom United Kingdom
    From the moment we arrived, the staff were friendly, personable and welcoming. We were given an early check in, which made our silver wedding anniversary so much more of a treat! And from the roof-top spa all the way down to the ground-floor...

Hotel surroundings

Restaurants
3 restaurants on site

  • Parkview
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Lakeside
    • Cuisine
      International
    • Ambiance
      Modern
    • Dietary options
      Vegetarian
  • Atrium Lounge
    • Ambiance
      Modern • Romantic

Facilities of The Fontenay Hamburg
Great facilities! Review score, 9.7

Most popular facilities

  • 2 swimming pools
  • Private parking
  • Free WiFi
  • Spa and wellness centre
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Kitchen

  • Coffee machine
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Bicycle rental
    Additional charge
  • Live sport events (broadcast)
    Off-site
  • Live music/performance
  • Water sport facilities on site
    Additional charge
  • Cycling
    Off-site
  • Canoeing
    Off-site

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Private parking is possible on site (reservation is not needed) and costs € 35 per day.

  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Reception services

  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles
  • Books, DVDs, or music for children
  • Board games/puzzles

Cleaning services

  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by elevator

2 swimming pools

Pool 1 - indoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels

Pool 2 - outdoor

  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Infinity pool
  • Pool with view
  • Heated pool
  • Pool/beach towels
  • Sun loungers or beach chairs

Wellness

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Massage chair
  • Full body massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Make up services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Languages spoken

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian

House rules
The Fontenay Hamburg takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBMaestroDiscoverEC-CardBankcardCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Fontenay Hamburg in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.