Get the celebrity treatment with world-class service at The Grand, York

Reliable info:
Guests say the description and photos for this property are very accurate.

The 5-star Grand Hotel offers stylish rooms and a luxury vaulted spa. Set in the iconic Grade II listed former railway headquarters, it has bedrooms that feature free WiFi, a flat-screen TV, bathrobes, slippers, Molton Brown toiletries and an evening turn down service. The Rise Restaurant, Terrace & Bar offers modern British cuisine, with locally sourced, freshly prepared dishes. The open kitchen and spacious setting at The Rise, York creates an immersive and social dining experience for guests, guests can enjoy afternoon tea, lunch time snacks or an evening of luxury. The luxury spa at The Grand has a 13-metre swimming pool, hot tub, sauna and steam room. An array of health, beauty and wellness therapies and remedies can also be booked within the spa's vaulted treatment rooms. There is also a modern fitness center, the complimentary use of which is open to guests staying in all rooms, however requires prior reservation for a limited time slot. Pool and spa access and treatments are subject to availability. Our family friendly swim times are 9am & 10am, 3pm, 4pm & 5pm.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of York, this hotel has an excellent location score of 9.8

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Full English/Irish, Buffet

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 large double bed
2 single beds
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Guest reviews

Categories:

Staff
9.6
Facilities
9.4
Cleanliness
9.6
Comfort
9.6
Value for money
8.6
Location
9.8
Free WiFi
9.0

Select topics to read reviews:

Guests who stayed here loved

  • Katie
    United Kingdom United Kingdom
    Fantastic building throughout, gorgeous high ceilings and so elegantly decorated we truly felt surrounded by luxury. Lovely clean room. Upon arrival the pre check in service was down but the concierge took our bags and stored them and checked the...
  • Stephen
    United Kingdom United Kingdom
    Ideal central location, great rooms with large super king size beds, coffee machine, fridge, etc and well equipped bathrooms.
  • Steve
    United Kingdom United Kingdom
    The guys on the door were fabulous. Took care of my car, even though I hadn't booked it in. Every day of my 3 night stay, the guys on the front door were wonderful. Totally friendly etc. Staff on check in and check out were so good.
  • Norman
    United Kingdom United Kingdom
    Excellent Xmas decorations, warm and friendly and the staff were excellent.
  • Daisy
    United Kingdom United Kingdom
    The room was beautiful and the location was great. Spa was also outstanding and had a lovely treatment there.
  • Mark
    United Kingdom United Kingdom
    We went for our wedding anniversary and it was exceptional, the staff at this hotel are a credit to it, they couldn’t do enough for us. We will definitely be back.
  • Francesca
    United Kingdom United Kingdom
    Stay from start to finish was amazing the staff go above and beyond hotel was lovely and clean breakfast was lovely couldn’t fault anything will definitely be back
  • Andrew
    United Kingdom United Kingdom
    The staff were all wonderful (can't rate them highly enough). Nothing was too much trouble. Our room was perfect, very clean, warm and with plenty of space. There was a great choice of different breakfast options available. The hotel was situated...
  • Jo
    United Kingdom United Kingdom
    It's a beautiful building The staff are lovely (especially the Geordie door man) The rooms are beautiful
  • Sproson
    United Kingdom United Kingdom
    Lovely friendly but professional staff. Room was comfortable and clean with a bath as I had requested. Location couldn't have been better for access to train station and town centre (Castle Museum, Jorvik, Shambles etc).

Hotel surroundings

Restaurants
2 restaurants on site

  • The Rise
    • Cuisine
      British
    • Open for
      Breakfast • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Legacy - Fine Dining Restaurant
    • Cuisine
      British
    • Open for
      Dinner
    • Ambiance
      Romantic
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of The Grand, York
Great facilities! Review score, 9.4

Most popular facilities

  • Indoor swimming pool
  • Spa and wellness centre
  • Free WiFi
  • Family rooms
  • 2 restaurants
  • Non-smoking rooms
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Terrace

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Bicycle rental
  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Cycling
    Off-site
  • Golf course (within 3 km)
    Additional charge

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Fruits
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Car hire
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Lift
  • Fan
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Emergency cord in bathroom
  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome

Wellness

  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Languages spoken

  • Czech
  • Greek
  • English
  • French
  • Irish
  • Italian
  • Russian
  • Slovak
  • Albanian
  • Ukrainian

House rules
The Grand, York takes special requests - add in the next step!

Check-in
From 15:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 06:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Extra bed upon request
£30 per child, per night
Cot upon request
£15 per child, per night
2 - 15 years
Extra bed upon request
£30 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

Please note that pool space is currently limited and requires a prior reservation for a limited time slot. All spa access and treatments have to be booked in advance and cannot be guaranteed.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Grand, York in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.