Mercure Pontianak City Center offers contemporary accommodation in West Kalimantan, a 15-minute drive from Supadio International Airport. It features free Wi-Fi connection, a spa with face and body treatments and an outdoor pool. The guest rooms of the Mercure combine traditional décor with designer furnishings. They include air conditioning and satellite TV channels. There is a spacious seating area and private bathrooms with hairdryer and bathrobes. Ebony Restaurant and Bar serves a fusion of Asian, Western and authentic Indonesian food, with an eye-catching open kitchen. Other facilities of the Mercure Pontianak City Center include a well-equipped gym and an airport shuttle service. Situated next to the biggest shopping mall complex in West Kalimantan, the hotel offers many shopping and entertaining possibilities. Free private parking is available on site.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (8.8)

Breakfast info

Continental, Halal, Asian, American, Buffet

FREE private parking!

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
2 single beds
1 double bed
1 double bed
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Guest reviews

Categories:

Staff
8.4
Facilities
7.9
Cleanliness
8.0
Comfort
7.9
Value for money
7.5
Location
8.8
Free WiFi
5.8
Low score for Pontianak

Select topics to read reviews:

Guests who stayed here loved

  • Badiah
    Malaysia Malaysia
    The location is great The staff is friendly The fasilities is clean
  • Dl
    United Kingdom United Kingdom
    Junior Suite - this is a Mercure property and meets all the expectations of the hotel chain - large, clean and modern rooms - dining and breakfast were exceptional (and culturally diverse) - if you have the misfortune to find yourself in...
  • Chandra
    Indonesia Indonesia
    I loved everything! Especially its strategic position and the cleanliness of the room. Furthermore, in the lobby it's possible to sit comfortably and relax while sipping a fresh drink.
  • Mohammad
    Malaysia Malaysia
    The hotel is convenient situated in the heart of Pontianak City Centre. Just 3 mins walk to Ayani Mega Mall for foods, shopping and other essentials. The staffs were very friendly and helpful, spectacular Indonesian Hospitality. The room is...
  • Zahrina
    Australia Australia
    Extremely accommodating and friendly staff. I love the support for the environment through refillable shampoo and water fountain.
  • Nila
    Indonesia Indonesia
    Staffs are friendly, room n facilities are nice clean
  • Siti
    Malaysia Malaysia
    Lokasi hotel berdekatan dengan Ayani Mall,Musuem Kota Pontianak Dan pejalan kaki yang cantik.Sarapan yang enak khas Kota pontianak seperti bubur pedas pontianak😊😋 Ada kemudahan kolam renang buat anak menjadi pilihan menginap di sini.
  • Fahmil
    Indonesia Indonesia
    Dessert, keramahan dari satpam smpai cleaning service
  • Tarika
    Thailand Thailand
    เตียงนอนคู่ น้ำอุ่น ไดเป่าผม พนักงานสุภาพดูดีมาก สามารถพูดภาษาอังกฤษได้

Hotel surroundings

Restaurants
1 restaurant on site

  • Ebony Restaurant
    • Cuisine
      Asian
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Halal

Facilities of Mercure Pontianak City Center

Most popular facilities

  • Outdoor swimming pool
  • Airport shuttle
  • Free WiFi
  • Fitness centre
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Extra long beds (> 2 metres)

View

  • City view
  • Pool view
  • View

Outdoors

  • BBQ facilities
    Additional charge
  • Terrace

Kitchen

  • Cleaning products
  • Tumble dryer
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Bicycle rental
    Additional charge
  • Live music/performance
  • Themed dinner nights
    Additional charge
  • Cycling

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible at a location nearby (reservation is not needed).

  • Valet parking

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Shared lounge/TV area
  • Air conditioning
  • Wake-up service
  • Hardwood or parquet floors
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome

Wellness

  • Kids' pool
    Additional charge
  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Spa facilities
  • Massage
    Additional charge
  • Fitness centre

Languages spoken

  • English
  • Indonesian

House rules
Mercure Pontianak City Center takes special requests - add in the next step!

Check-in
From 14:00 to 23:30
Check-out
From 02:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
10+ years
Extra bed upon request
Rp 350,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).