Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
Lock in a great price for Sheraton Surabaya Hotel & Towers - rated 8.7 by recent guests.
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- City view
- Garden
- Swimming Pool
- Free WiFi
- Balcony
- Bath
- Air conditioning
- 24-hour front desk
- Key card access
- Daily housekeeping
Get the celebrity treatment with world-class service at Sheraton Surabaya Hotel & Towers
Situated in the city centre, the eco-friendly accommodation Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property boasts an outdoor pool, 4 dining choices and free Wi-Fi throughout. Tastefully decorated, all rooms come with soothing warm colours and lighting. Each well-appointed room is equipped with a living area, a flat-screen satellite TV and a minibar. The en suite bathroom features a bathtub, a shower and free toiletries. Lung Yuan Chinese Restaurant serves traditional Cantonese dishes, while an international buffet spread is offered at Kafe Bromo. Enjoy a treatment at the Massage Room or in the privacy of your room. You can also exercise at the tennis court or the gym. Airport shuttle and car hires can be arranged at the tour desk with additional charge. Sheraton Surabaya Hotel & Towers is directly connected to Tunjungan Plaza Shopping Mall and is 5 km from Surabaya Zoo. Juanda International Airport is a 45-minute drive away.
Couples particularly like the location — they rated it 9.4 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Family rooms
- Private parking
- Non-smoking rooms
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
Sheraton
Hotel chain/brand
Availability
Select dates to see this property's availability and prices
Room type | Number of guests | |
|---|---|---|
1 extra-large double bed | ||
2 single beds | ||
1 extra-large double bed | ||
1 extra-large double bed | ||
2 single beds | ||
1 extra-large double bed | ||
1 extra-large double bed | ||
1 extra-large double bed | ||
1 extra-large double bed | ||
1 extra-large double bed | ||
1 large double bed | ||
2 extra-large double beds | ||
2 single beds and 2 large double beds | ||
Bedroom 1 1 extra-large double bed Bedroom 2 1 extra-large double bed Living room 1 sofa bed | ||
Bedroom 1 1 extra-large double bed Bedroom 2 1 extra-large double bed | ||
Bedroom 1 1 extra-large double bed Bedroom 2 1 extra-large double bed |
Guest reviews
Categories:
Staff
9.4
Facilities
8.8
Cleanliness
9.1
Comfort
9.1
Value for money
8.5
Location
9.5
Free WiFi
8.3
High score for Surabaya
Select topics to read reviews:
Guests who stayed here loved
Gideon
Australia“Everything about this place are Best of the Best 5 star hotels in Surabaya. Manager’s so helpful Mr.Wisnu. And Zakiah also Putri best customer service you can find. Mrs Fitri number 1 Cheff in the world. Place so clean, location. Service....”
Andreas
Switzerland“In many ways a standard business hotel, located within a big shopping mall property. Functional rooms, size of gym and pool area are above my expectations.”- AAbi Australia“Central for shopping and entertainment. All staffs are excellent”
- Zenilda
East Timor“The bedroom is big for 2 adults and 1 child (extra bed) and the location is perfect. Overall, I will come back and stay at the Sherraton.👌👌🥰” 
Raymond
Singapore“Excellent and attentive staff, from everyone. Superb location right in the middle of a mega mall.”
Prasiwi
France“Very good Breakfast, beautifull swimming pool and very nice staff.”- Andre
Germany“Especially the very friendly stuff from check in, in the lounge, at breakfast and the taxi driver have been so nice, All made me feel very welcome” 
Dwight Australia“Location, connected to Tunjungan Plaza, one of the best Shopping Centre in Surabaya Breakfast, Surabaya traditional food is authentic and excellent Employees, all of them very friendly and very attentive to guests offering their best just to...”- Lings Australia“I loved being welcomed by a wonderful check in person. I loved the room. I loved the view from the room. I loved the super comfy big bed. I loved the spaciousness of the room. I loved the huge shower head in the shower. I loved the bathroom...”
- Gideon Australia“Best of the best service you can get in the world. Thank you so much”
Hotel surroundings
Restaurants3 restaurants on site
- Kafe Bromo
- CuisineIndonesian • Local • Asian • International
- Open forBreakfast • Brunch • Lunch • Dinner
- AmbianceFamily friendly • Modern
- Kawi Lounge
- CuisineInternational
- AmbianceModern • Romantic
- La Patisserie
- CuisineInternational
- AmbianceModern
Facilities of Sheraton Surabaya Hotel & TowersGreat facilities! Review score, 8.8
Most popular facilities
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Family rooms
- Private parking
- Non-smoking rooms
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
Bathroom
Bathroom
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bath
- Shower
Bedroom
Bedroom
- Wardrobe or closet
- Alarm clock
View
View
- City view
Outdoors
Outdoors
- Terrace
- Garden
Kitchen
Kitchen
- Cleaning products
- Electric kettle
Room Amenities
Room Amenities
- Socket near the bed
- Clothes rack
Activities
Activities
- Bicycle rental
- Live sport events (broadcast)
- Live music/performance
- Happy hourAdditional charge
- Tennis equipment
- Water sport facilities on site
- Tennis court
Living Area
Living Area
- Desk
Media & Technology
Media & Technology
- Flat-screen TV
- Satellite channels
- Telephone
- TV
Food & Drink
Food & Drink
- Coffee house on site
- FruitsAdditional charge
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid mealsAdditional charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Tea/Coffee maker
InternetWiFi is available in all areas and is free of charge.
Internet
ParkingPrivate parking is possible on site (reservation is not needed) and costs Rp 50,000 per stay.
Parking
- Valet parking
- Parking garage
Reception services
Reception services
- Lockers
- Private check-in/check-out
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Entertainment and family services
Entertainment and family services
- Baby safety gates
Cleaning services
Cleaning services
- Daily housekeeping
- Trouser pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business facilities
Business facilities
- Fax/photocopyingAdditional charge
- Business centreAdditional charge
- Meeting/banquet facilitiesAdditional charge
Safety & security
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box
General
General
- Shuttle serviceAdditional charge
- Designated smoking area
- Air conditioning
- Wake-up service
- Car hire
- Packed lunches
- Carpeted
- Soundproof rooms
- Lift
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
Accessibility
Accessibility
- Upper floors accessible by elevator
2 swimming pools
2 swimming pools
Pool 1 - outdoorFree!
- Pool/beach towels
- Sun loungers or beach chairs
Pool 2 - outdoorFree!
- Open all year
- All ages welcome
Wellness
Wellness
- Kids' pool
- Fitness/spa locker rooms
- Personal trainer
- Fitness
- Spa/wellness packages
- Foot bath
- Spa lounge/relaxation area
- Steam room
- Sun loungers or beach chairs
- Hot spring bath
- Hot tub/JacuzziAdditional charge
- MassageAdditional charge
- Spa and wellness centreAdditional charge
- Fitness centreAdditional charge
- Sauna
Languages spoken
Languages spoken
- English
- Indonesian
House rulesSheraton Surabaya Hotel & Towers takes special requests - add in the next step!
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Extra bed upon request
Rp 786,500 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 786,500 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Paying at this property
