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Get the celebrity treatment with world-class service at Sarova Whitesands Beach Resort & Spa

Reliable info:
Guests say the description and photos for this property are very accurate.

Sarova Whitesands Beach Resort & Spa is situated in Mombasa on one of the longest beachfront protected by the Mombasa Marine Park. It features 4 outdoor swimming pools, 3 restaurants and a beachside nightclub. Each air-conditioned room at Sarova Whitesands offers ocean, pool or garden views. It comes equipped with a satellite TV a minibar and tea-and-coffee-making facilities. The bed is draped in mosquito nets. Minazi Café serves a snack and kids menu while Lido Lounge is a fine dining restaurant serving seafood and steak. Cocos Beach Bar has an open-air disco. Guests can enjoy a beauty treatment in the spa or have a good work out in the gym. A host of water sports are also available. Free Wi-Fi is available.Excursions to Forte Jesus, Mama Ngina Waterfront, Old Town, Elephant Tusks and Haller Park Bamburi can be arranged.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.8)

Breakfast info

Continental, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
1 double bed
1 double bed
1 double bed
and
1 sofa bed
2 single beds
2 single beds
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 93 reviews from the past 12 months.
Guests commended the staff for their friendliness and helpfulness. The <b>swimming pool</b> and <b>breakfast</b> were also praised. However, <b>room comfort</b> received criticism, with some guests noting issues with <b>cleanliness</b> and <b>air conditioning</b>. The property's <b>location</b> and beach access received mixed reviews.
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Categories:

Staff
8.8
Facilities
8.6
Cleanliness
8.8
Comfort
8.8
Value for money
7.8
Location
8.8
Free WiFi
6.9
High score for Mombasa

Select topics to read reviews:

Guests who stayed here loved

  • Cedric
    France France
    Exceptional location by the white sand beach, the outside area of the hotel is beautiful with palm tree, birds, several pool and vegetation area, cocktail bar on the sand, and inside and outside restaurant. Open area in the typical island style...
  • Gregory
    United Kingdom United Kingdom
    The staff went above and beyond to help me celebrate my Birthday and really treated us like royalty. A special thanks to Abigail at reception who even got us free tickets to a VIP show they had that was sold out. The views of the beach are...
  • Lulu
    Zambia Zambia
    The staff, particularly the housekeeping staff, were extremely friendly. The resport has mutiple facilities which make it easy to stay there.
  • Ahmed
    Australia Australia
    We had a pleasant stay at Whitesands. Great location, gorgeous beach, excellent facilities, good vibes, and amazing food. The hospitality was superb! Joel made sure any concerns we had were resolved. Rajaab, Verity, Daniel, Vanessa & Alphonse were...
  • Kenneth
    United Kingdom United Kingdom
    Just about everything. The location, distance from airport and the general layout.
  • Francisco
    Italy Italy
    We enjoyed the food and drinks at the lounge and the evening entertainment. The pool bar was also great and the yoga as well. We had a situation but Francis the manager handled it well.
  • Raymond
    United Kingdom United Kingdom
    We loved the service received from the staff. They played a major role in enhancing our experience at Sarova Whitesands. Everyone from the groundskeeper to the Lobby staff was amazing and polite. Loved the shop, it was quite handy. Ngala and...
  • Archibald
    Kenya Kenya
    It’s our favorite holiday destination and has been for over two decades
  • Charles
    Kenya Kenya
    The food was great, despite there being a lot of guests-there were 2 conferences running simultaneously service was seamless and all food items were available even for late diners.
  • E
    Esther
    Kenya Kenya
    The Staff is amazing! Through its staff, the resort has managed to created “a little heaven on earth”. My children were extremely happy with the services. On one rainy day, a kids Ozone staffer (Safarina) played board games with my preteen and...

Hotel surroundings

Restaurants
3 restaurants on site

  • The Pavillions Restaurant
    • Cuisine
      African • Indian • Irish • Middle Eastern • Seafood • Local • Asian • International • Latin American • European
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
  • Minazi Cafe
    • Cuisine
      African • American • British • Italian • Mediterranean • Pizza • Local • Asian • International • Latin American
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
  • Lido Lounge
    • Cuisine
      Seafood
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic

Facilities of Sarova Whitesands Beach Resort & Spa
Great facilities! Review score, 8.6

Most popular facilities

  • 5 swimming pools
  • Beachfront
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Free parking
  • 3 restaurants
  • Spa and wellness centre
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

View

  • Garden view
  • View

Outdoors

  • Outdoor furniture
  • Beachfront
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Tumble dryer
  • Electric kettle

Activities

  • Aerobics
  • Live music/performance
    Off-site
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
    Additional charge
  • Entertainment staff
  • Darts
  • Windsurfing
    Additional charge
  • Children's playground
  • Golf course (within 3 km)
    Additional charge

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Accessible parking

Reception services

  • Invoice provided
  • Lockers
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Baby safety gates
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Mosquito net
  • Wake-up service
  • Tile/marble floor
  • Laptop safe
  • Packed lunches
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible

5 swimming pools

Pool 1 - outdoorFree!

  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

Pool 2 - outdoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Shallow end
  • Water slide
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Pool 3 - outdoorFree!

  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

Pool 4 - outdoorFree!

  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Pool 5 - outdoorFree!

  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Water slide
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge

Languages spoken

  • English
  • Swahili

House rules
Sarova Whitesands Beach Resort & Spa takes special requests - add in the next step!

Check-in
From 14:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 10:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 6 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 5 years
Cot upon request
Free
6 - 12 years
Extra bed upon request
US$50 per child, per night
13+ years
Extra bed upon request
US$70 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroUnionPay debit cardUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sarova Whitesands Beach Resort & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.