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Experience world-class service at El Dorado Casitas Royale Catamarán, Cenote & More Inclusive

El Dorado Casitas Royale is an adults-only resort that features the More InclusiveTM concept by Lomas HospitalityTM, gourmet cuisine, a full-service spa, and 13 swimming pools. The stylish suites are fully appointed and feature a DVD and CD library, personal concierge services from 08:00 until 17:00, a pillow menu and aromatherapy scents delivered in your room. The bright bedrooms offer mosquito nets over the canopy beds. The bathrooms have double sinks and a shower. Some units have an outdoor shower or a hot tub. The More InclusiveTM concept goes beyond All-Inclusive by offering round-trip transportation from Cancun airport to your hotel and to our parks, plus unlimited access to catamaran and reef snorkel, cenote, Aqua Nick® Water Park, and Maroma Beach with its delicious brunch. El Dorado Casitas Royale has an extensive selection of different appealing cuisines from around the world including 10 different restaurants offering world cuisine, contemporary Italian menus, a flavor from the Pacific, a Mediterranean fusion, Caribbean style, and Mexican cuisine. Pizzas and authentic Italian cooking are also offered. There are also 10 swim-up bars, 1 beach bar and 4 lounge bars available. Naay Spa is divided into the Spa Royale and the Spa Casitas. Spa Royale is in the center of the property, while Spa Casitas is a 20,000 sq-ft facility offering an extensive menu of traditional and alternative spa treatments. The Eco Touristic Ranch is the property's own stables with riding horses. There is a guided horseback tour through the jungle, so guests can experience the true Riviera Maya beauty.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Breakfast info

Buffet

Activities:

Fitness centre

Spa and wellness centre

Hot tub/Jacuzzi


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    EarthCheck Certified
Guest reviews

Categories:

Staff
8.9
Facilities
8.4
Cleanliness
8.7
Comfort
8.6
Value for money
8.0
Location
8.6
Free WiFi
7.5

Select topics to read reviews:

Guests who stayed here loved

  • Bruce
    United States United States
    Grounds were beautiful and well maintained. Room was large and clean. Staff was friendly and professional.
  • Peter
    Germany Germany
    Sie war sehr ruhig und hatte einen hinteren Ausgang zum Pool/Strand. Die Anlage war sauber und gepflegt und das Personal sehr freundlich und hilfsbereit.
  • Heather
    United States United States
    We had the best time! My husband and I brought both sets of our parents for Christmas and then we stayed an extra week for New Years. The service of the staff at this hotel is incredible. Leo was a great bellman assisting with luggage, Alfonso was...
  • Rosario
    United States United States
    the casitas area is beautiful, a-lot of space and a good amount of restaurants. Leo the bellman gave us the ins and outs of the resort and Ramon our pool man was amazing!
  • Mariline
    Canada Canada
    The connection with the other hotels variety of places for dinner.
  • Shayna
    Canada Canada
    Very Lush, Beautiful Gardens. Great pathways. lots of pools. Lots of food options. Food amazing. Staff very friendly!
  • Michelle
    United States United States
    The food was great. Breakfast, lunch and dinner was good.
  • Katie
    United States United States
    All of the food we had was excellent. The variety of Asian food was actually quite surprising and welcomed. All of the staff was incredibly kind and accommodating. Every single staff member said "hello" as you walked by. The flowers and plants...

Property surroundings

Restaurants
10 restaurants on site

  • COCOTAL – International Cuisine
    • Cuisine
      International
    • Open for
      Breakfast • Dinner
    • Ambiance
      Modern
  • D´ITALIA – Contemporary Italian Cuisine
    • Cuisine
      Italian
    • Open for
      Dinner
    • Ambiance
      Modern • Romantic
  • LA ISLA
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
  • JOJO’S - Caribbean Seaside Grill
    • Cuisine
      Caribbean
    • Open for
      Lunch • Dinner
  • FUENTES - Culinary Theatre
    • Cuisine
      International
    • Open for
      Dinner
    • Ambiance
      Modern
  • RINCON MEXICANO - Mexican author’s Cuisine
    • Cuisine
      Mexican
    • Open for
      Dinner
  • SPOT
    • Cuisine
      International
    • Open for
      Breakfast • Lunch
  • KAMPAI- Pacific Rim
    • Cuisine
      Asian
    • Open for
      Lunch • Dinner
  • D´ITALIA CASITAS - Contemporary Italian Cuisine
    • Cuisine
      Italian
    • Open for
      Dinner
  • SANTA FE GRILL American cuisine with a Mexican Spirit
    • Open for
      Breakfast • Dinner
    • Ambiance
      Modern

Resort facilities of El Dorado Casitas Royale Catamarán, Cenote & More Inclusive
Great facilities! Review score, 8.4

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Non-smoking rooms
  • Spa and wellness centre
  • 10 restaurants
  • Bar
  • Private beach area
  • Breakfast

Bathroom

  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Bedroom

  • Alarm clock

View

  • Pool view
  • Garden view

Outdoors

  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Private beach area
  • Balcony
  • Terrace
  • Garden

Activities

  • Live sport events (broadcast)
  • Live music/performance
  • Themed dinner nights
    Additional charge
  • Beach
  • Water park
    Off-site
  • Evening entertainment
  • Nightclub/DJ
  • Entertainment staff

Living Area

  • Seating Area
  • Desk

Media & Technology

  • iPod dock
  • Flat-screen TV
  • Cable channels

Food & Drink

  • Wine/champagne
    Additional charge
  • Bar
  • Minibar
  • Restaurant

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Services

  • Grocery deliveries
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Luggage storage
  • Tour desk
  • Airport shuttle
    Additional charge
  • 24-hour front desk
  • Room service

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security

General

  • Air conditioning
  • Allergy-free room
  • Tile/marble floor
  • Chapel/shrine
  • Fan
  • Ironing facilities
  • Non-smoking rooms
  • Iron

Outdoor swimming pool
Free!

  • Open all year
  • Adult only
  • Pool with view
  • Pool/beach towels
  • Pool bar

Wellness

  • Fitness classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Public Bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Spa and wellness centre
    Additional charge
  • Fitness centre

Languages spoken

  • English
  • Spanish
  • French

House rules
El Dorado Casitas Royale Catamarán, Cenote & More Inclusive takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform El Dorado Casitas Royale Catamarán, Cenote & More Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.