Experience world-class service at Hyatt Ziva Cancun

This stunning beachfront resort is set on the beautiful strip of Punta Cancun and framed by the Caribbean Sea, where you can enjoy a white sand beach and clear-blue waters. All rooms at Hyatt Ziva Cancún include a flat-screen TV, mini bar and a coffee machine. Rooms feature a private bathroom equipped with a shower as well as bath robes and slippers. Hyatt Ziva Cancun offers a variety of activities, from theater shows to water sports to tequila tastings and a microbrewery. Choose to lounge in a beach cabana, sip a margarita and enjoy diving, snorkeling, sailing, and swimming in the Caribbean. Soak up the sun at cascading pools overlooking the sea, including the pool bar. Enjoy the oceanfront spa, with a massage, holistic body treatments, hydrotherapy and a fitness center. Hyatt Ziva Cancun is located 300 metres from Coco Bongo while La Isla Shopping Mall is 3.4 km away. Cancun International Airport is 17 km away.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hyatt Ziva
Hotel chain/brand
Hyatt Ziva

Property highlights

Situated in the best rated area in Cancún, this property has an excellent location score of 9.5

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Buffet

Free parking available on-site

Activities:

Tennis court

Fitness centre

Spa and wellness centre


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
and
1 sofa bed
1 double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.3
Facilities
9.3
Cleanliness
9.4
Comfort
9.4
Value for money
8.4
Location
9.5
Free WiFi
8.8
High score for Cancún

Select topics to read reviews:

Guests who stayed here loved

  • T
    Tatiana
    Austria Austria
    I would underline the perfect Clearence of the rooms and physical activities. Thank you for Sunrise yoga for Alex (Alejandro) and Sofia. Also French Cousine was very nice.
  • Philipe
    Brazil Brazil
    The experience was amazing. The resort is very big, with a lot of different kinds of ambiences, huge pools, 2 beaches (one on each side of the resort) all kinds of restaurants (mexican, french, italian, north-american, asian, sports bar, caffee...
  • Astrid
    Switzerland Switzerland
    Many thanks to the whole team and in particular to Benjamin for the outstanding service.
  • Yu
    United Kingdom United Kingdom
    The beach was amazing!! It seems like they have 2 beaches but I think one of them is a public beach and not private. We preferred the public beach side. It was so beautiful. All the restaurants served delicious food.
  • Luca
    Switzerland Switzerland
    We really liked the location. Close to Cancun's most renowned clubs, Hyatt Ziva is the place to go if you are looking for an hotel within a reasonable distance from parties and yet offering beautiful beaches, which are actually hard to find in...
  • Yelena
    United States United States
    we loved all about our stay, the beach was excellent, the service was excellent, the people was very friendly and the food was very good
  • Jenna
    United States United States
    Beach was great. Snorkeled right in front of hotel in clear, blue water. Took advantage of the complimentary kayaks and paddle boards. Cabanas were comfortable and excellent service. Kids Club personnel were very attentive. Kids aged 5 and 8...
  • Vernaza
    United States United States
    Service was outstanding, everyone was super nice and helpful.
  • J
    John
    United States United States
    All the restaurants were excellent except hibachi. The rooms were very comfortable and the staff was very kind and friendly
  • Allen
    United States United States
    Most of the foods in thr restaurants and outside street grill foods were more than expected, we loved it.Staffs are kind and willing to help. Pools were clean and adequate for my boys. Most of all, the beach is awesome! Beautiful and many fish...

Property surroundings

Restaurants
8 restaurants on site

  • Le Bastille
    • Cuisine
      French
    • Open for
      Dinner
    • Ambiance
      Romantic
  • El Mercado
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
  • The Moongate
    • Cuisine
      Asian
    • Open for
      Dinner
  • Habaneros
    • Cuisine
      Seafood
    • Open for
      Lunch • Dinner
  • Casa Cafe
    • Open for
      Breakfast • Lunch • Dinner
  • Lorenzo's
    • Cuisine
      Italian
    • Open for
      Lunch • Dinner
  • Chevy's
    • Cuisine
      American
    • Open for
      Lunch • Dinner
  • Tradewinds
    • Cuisine
      Grill/BBQ
    • Open for
      Breakfast • Lunch

Resort facilities of Hyatt Ziva Cancun
Great facilities! Review score, 9.3

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Family rooms
  • 8 restaurants
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

Bedroom

  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Balcony
  • Terrace
  • Garden

Room Amenities

  • Sofa bed

Activities

  • Live sport events (broadcast)
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Snorkelling
  • Table tennis
  • Billiards
  • Children's playground
  • Tennis court

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Video
  • DVD player
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

  • Valet parking

Reception services

  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment
  • Indoor play area
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Car hire
  • Laptop safe
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

2 swimming pools

Pool 1 - outdoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs

Pool 2 - outdoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Massage chair
  • Full body massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Make up services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
    Additional charge
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge

Languages spoken

  • English
  • Spanish

House rules
Hyatt Ziva Cancun takes special requests - add in the next step!

Check-in
From 15:00 to 22:00
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBCash

The fine print
Need-to-know information for guests at this property

Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.

All our rates are in US dollars and include taxes, service charges and gratuities, except for Environmental Fee in Mexico (where applicable) payable by guest at the resort.