You might be eligible for a Genius discount at Hotel Caracol Isla Mujeres. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Reliable info:
Guests say the description and photos for this property are accurate.

Bienvenido al pequeño paraíso en Isla Mujeres, Quintana Roo. Este encantador hotel ofrece una experiencia única en una isla de apenas 7 kilómetros de largo y 500 metros de ancho, perfectamente explorable en carrito de golf, bicicleta o motocicleta. Ubicado a solo tres cuadras de la mejor playa de la isla y del bullicioso muelle, nuestro hotel ofrece el equilibrio perfecto entre tranquilidad y conveniencia. Con solo 12 habitaciones, garantizamos una atmósfera íntima y acogedora para nuestros huéspedes. Nuestro jardín interior es un oasis de serenidad, donde se puede disfrutar de la frescura de la naturaleza en medio de la exuberante selva media y baja que caracteriza a esta región. Y cuando el sol del Caribe se vuelve irresistible, nuestra piscina ofrece el refugio perfecto para refrescarse y relajarse. Cada habitación está equipada con aire acondicionado para garantizar su comodidad en todo momento. Además, desde nuestro hotel, tendrás fácil acceso a las maravillas naturales que hacen de Isla Mujeres un destino inolvidable: desde hermosas playas y lagunas hasta arrecifes, mangles, cenotes y dunas. Ven y descubre la magia de Isla Mujeres desde la comodidad y el encanto de nuestro pequeño hotel. Te estamos esperando para brindarte una experiencia inolvidable.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.3)


Sign in, save money

Sign in, save money

To see if you can save 10% or more at this property, sign in

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
2 double beds
1 extra-large double bed
1 double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews

Categories:

Staff
8.7
Facilities
7.6
Cleanliness
8.1
Comfort
8.2
Value for money
7.7
Location
9.3
Free WiFi
7.8

Select topics to read reviews:

Guests who stayed here loved

  • Imma_o
    Italy Italy
    friendly staff, they were willing to accommodate my requests. room was comfortable and location was very convenient.
  • Evelyn
    Canada Canada
    Very clean. Beautiful Egyptian cotton sheets. Large bath towels provided everyday along with drinking water. Lots of hot water. Great shower Great air conditioner and fan. The location was wonderful as it was close to everything on the North...
  • Kathryn
    United Kingdom United Kingdom
    The staff were friendly and I was able to get in my room an hour early they even took my case up for me.They explained I could use the microwave in reception if I needed.Every time I passed they asked if I needed anything.Nice big fridge in room...
  • Margherita
    United Kingdom United Kingdom
    Position right in the center Room super silent and clean Room was cosy too
  • Khan
    Canada Canada
    Loved this place so much so cute the staff was amazing and was close to the ferry can't wait to go back 🤩
  • Ashley
    Canada Canada
    Very.nice little hotel in a great location, a short walk to the beach and close to bars and restaurants etc. Nice outdoor sitting areas outside each room and an attractive main courtyard with a small, well-kept swimming pool for cooling off. Tĥe...
  • Silvia
    Bulgaria Bulgaria
    Everything was ok.AC,bathroom,bed and pillows was good
  • Ana
    United Kingdom United Kingdom
    The hotel had everything that we needed, and the location was perfect - a few minutes walking from both Playa Norte and the ferry station. It was very clean and the patio with the pool was very nice :)
  • Verena
    Germany Germany
    The Pool was nice, we enjoyed the big bed and the good hot shower. Very good location
  • Irene
    Australia Australia
    I've stayed at the Isla Caracol before and it has gotten better. The room was really lovely and bigger than most. There pool is nice to freshen up.

Hotel surroundings

Facilities of Hotel Caracol Isla Mujeres

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Outdoors

  • Terrace
  • Garden

Kitchen

  • Refrigerator

Room Amenities

  • Socket near the bed

Media & Technology

  • Flat-screen TV
  • TV

Internet
WiFi is available in public areas and is free of charge.

Parking
No parking available.

Services

  • Daily housekeeping
  • Trouser press
  • Tour desk
  • 24-hour front desk

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security

General

  • Air conditioning
  • Non-smoking throughout
  • Private entrance
  • Fan
  • Family rooms
  • Non-smoking rooms

Outdoor swimming pool

    Languages spoken

    • English
    • Spanish

    House rules
    Hotel Caracol Isla Mujeres takes special requests - add in the next step!

    Check-in
    From 15:00 to 00:00
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    From 06:00 to 11:30
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of MXN 1,000 is required on arrival. That's about HK$ 385. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 2 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    No age restriction
    There is no age requirement for check-in
    Pets
    Pets are not allowed.
    Accepted payment methods
    VisaMastercardCash

    The fine print
    Need-to-know information for guests at this property

    Please inform Hotel Caracol Isla Mujeres in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    A damage deposit of MXN 1,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.