You might be eligible for a Genius discount at Hotel Colonial Playa del Carmen. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Reliable info:
Guests say the description and photos for this property are accurate.

Well set in the Centro district of Playa del Carmen, Hotel Colonial Playa del Carmen is located 700 metres from Playacar Beach, 500 metres from ADO International Bus Station and 700 metres from Playa del Carmen Maritime Terminal. With an outdoor swimming pool, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 600 metres from Playa del Carmen Beach, and within less than 1 km of the city centre. At the hotel, every room is equipped with a desk. All units in Hotel Colonial Playa del Carmen are equipped with a flat-screen TV and free toiletries. An American breakfast is available daily at the accommodation. Hotel Colonial Playa del Carmen can conveniently provide information at the reception to help guests to get around the area. Church of Guadalupe is 3.1 km from the hotel, while Xel Ha is 47 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 8.9

Breakfast info

American


Sign in, save money

Sign in, save money

To see if you can save 10% or more at this property, sign in

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 double bed
2 single beds
3 single beds
Bedroom
2 double beds
Living room
1 sofa bed
1 double bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews
Review score
Guest review summary
This is an automated summary based on 684 reviews from the past 12 months.
Guests loved the <b>central location</b> of the accommodation, making it convenient for exploring. The <b>pool</b> was a highlight, offering a refreshing escape. Staff received praise for their friendliness. <b>Room comfort</b> and <b>cleanliness</b> received mixed feedback, while soundproofing was a concern for some guests.
Was this guest review summary helpful?
/

Categories:

Staff
8.1
Facilities
7.6
Cleanliness
8.0
Comfort
8.0
Value for money
8.1
Location
8.9
Free WiFi
7.7

Select topics to read reviews:

Guests who stayed here loved

  • Keppers
    Australia Australia
    The pool is great, such a nice place to relax (when it's not filled with lots of noisy people). Beautiful courtyard interior. Location is great for exploring Playa especially if you use the ADO bus just a couple of blocks away. For the price it's...
  • Olatz
    Spain Spain
    La atención de Betza ha sido inceeible, se ha mostrado atenta desde el primer momento y ha hecho un esfuerzo para poder ajustarse en lo máximo a nuestras necesidades.
  • Mauricio
    Mexico Mexico
    I have been in this hotel maybe 5 times because perfect for acommodation in Playa and low cost next time Ill choose again if price is same
  • Andrew
    United Kingdom United Kingdom
    Very close to the beach, room was very big with 2 wardrobes and lots of storage. Pool was a good size and very clean.
  • Rachel
    United Kingdom United Kingdom
    Room really clean, good location, loved the pool. Little shops and restaurant right next door. Very convenient. Close to ADO bus station.
  • Jasmin
    Germany Germany
    big room and bed, lots of space, working ac, safe, really friendly staff (we were able to leave our luggage with them as we were a bit too early for check-in); beautiful view inside
  • Jerome
    United Kingdom United Kingdom
    Perfect quiet location just outside the main busy area. Near ado bus and centre. Big room and comfy bed. Late check out time.
  • Alessandra
    United Kingdom United Kingdom
    Location, especially if you get there by bus/ADO. A short walk, safe even late at night. Quiet even if right in the centre and close to all the bars. Nice pool, bigger than usual ones in airbnb and small hotels. Staff very helpful and friendly....
  • Bibi
    United Kingdom United Kingdom
    The hotel is as it looks like in the pictures, there is a big swimming pool, our room was clean and spacious. Our can borrow hair dryer and beach towels for free. The location is also very good, not far from the 5th avenue. Staff was very polite...
  • Shirley
    Canada Canada
    Lovely hotel in a good location. Very safe, clean, and comfy with great service. Being a single, disabled woman, it was the perfect step up from the hostels I'm used to using. Would definitely stay there again. I really enjoyed the little...

Hotel surroundings

Facilities of Hotel Colonial Playa del Carmen

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Air conditioning
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bath
  • Shower

Room Amenities

  • Socket near the bed

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Internet
WiFi is available in public areas and is free of charge.

Parking
No parking available.

Services

  • Shuttle service
    Additional charge
  • Luggage storage
  • Wake-up service
  • Tour desk
  • Airport shuttle
    Additional charge
  • 24-hour front desk

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Fan
  • Facilities for disabled guests
  • Non-smoking rooms

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome

Languages spoken

  • Spanish

House rules
Hotel Colonial Playa del Carmen takes special requests - add in the next step!

Check-in
From 15:00 to 18:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print
Need-to-know information for guests at this property

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.

Please inform Hotel Colonial Playa del Carmen in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.