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Reliable info:
Guests say the description and photos for this property are very accurate.

Well set in Cancún, The Quetzal provides air-conditioned rooms with free WiFi, free private parking and room service. With pool views, this accommodation offers a patio and a swimming pool. The bed and breakfast features garden views, a sun terrace and a 24-hour front desk. At the bed and breakfast, each unit is fitted with a desk. There is a private bathroom with shower in every unit, along with bathrobes, slippers and a hair dryer. At the bed and breakfast, all units are fitted with bed linen and towels. The bed and breakfast serves an American and vegan breakfast and breakfast in the room is also available. There is a coffee shop, and packed lunches are also available. Sightseeing tours are available near the property. Guests can also relax in the garden or in the shared lounge area. Popular points of interest near The Quetzal include Cancun Bus Station, Cancun Government Palace and Beto Avila Stadium. Cancún International Airport is 18 km away.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.3)

Breakfast info

Vegan, Gluten-free, American, Breakfast to go

Free private parking available on-site


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Availability

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.9
Facilities
9.3
Cleanliness
9.6
Comfort
9.6
Value for money
9.4
Location
9.3
Free WiFi
9.4
High score for Cancún

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Guests who stayed here loved

  • Zuzanna
    Poland Poland
    Nice decor, delicious breakfast, beautiful swimming pool, lovely host, the most comfortable bed ever in a huge room, enormous shower
  • Christel
    Estonia Estonia
    Very lovely and helpful host and staff. Breakfast was very tasty.
  • Yuki
    Japan Japan
    It was a wonderful experience. The facility is always clean and comfortable. The staff were very very helpful. I will definitely come back here!!!!!
  • Katie
    United Kingdom United Kingdom
    Family run, beautiful surroundings. Such care taken with everything. Amazing breakfasts.
  • Maria
    Portugal Portugal
    We experienced the best hospitality ever! And what a delightful place, super cute and the breakfast was also delicious. Thank you for a great stay 🙏
  • Seoungshim
    United States United States
    I had an amazing stay! Alberto is incredibly kind and friendly, making me feel right at home. The place is clean, beautifully maintained, and wonderfully cozy. The breakfast was absolutely delicious and such a treat each morning. I’m already...
  • Hannah
    United Kingdom United Kingdom
    Monica & her team were so lovely and couldn’t be more helpful for our short stay. Room was huge & had everything we needed. Loved the private terrace
  • Marta
    Sweden Sweden
    We loved this little, genuine downtown hostel. Hosts are Truely amazing. They helped us in our first time trip to Mexico and made us feel very comfortable. It is great and safe location.
  • Kristin
    Germany Germany
    Amazing Hotel in the heart of Cancun! Wonderful outdoor area and delicious breakfast. Mónica is a great host and makes you feel welcome immediately. Can only recommend to stay here if you want to visit the city of Cancun!
  • Wari
    Singapore Singapore
    Pictures do not do this hotel justice - it’s a quiet and beautiful oasis in the middle of cancun, located very centrally. The room was clean and had nice thoughtful finishing touches - bathrobes, bedroom slippers, incense, candles - just the sort...

Quality rating

Booking.com rated the quality of this property as 4 out of 5 based on factors such as facilities, size, location and services provided.

Property surroundings

Facilities of The Quetzal
Great facilities! Review score, 9.3

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Terrace
  • Daily housekeeping

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Extra long beds (> 2 metres)

View

  • Garden view
  • View

Outdoors

  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Patio
  • Terrace
  • Garden

Kitchen

  • Dining table
  • Cleaning products

Room Amenities

  • Socket near the bed

Activities

  • Temporary art galleries

Living Area

  • Dining area
  • Seating Area
  • Desk

Food & Drink

  • Coffee house on site
  • Wine/champagne
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Street parking
  • Valet parking
  • Accessible parking

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles

Cleaning services

  • Daily housekeeping
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry

Business facilities

  • Business centre

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • 24-hour security

General

  • Shuttle service
    Additional charge
  • Adult only
  • Shared lounge/TV area
  • Hypoallergenic
  • Air conditioning
  • Wake-up service
  • Tile/marble floor
  • Private entrance
  • Packed lunches
  • Heating
  • Ironing facilities
  • Non-smoking rooms
  • Room service

Outdoor swimming pool
Free!

  • Open all year
  • Adult only
  • Pool/beach towels
  • Sun loungers or beach chairs

Wellness

  • Fitness
  • Sun loungers or beach chairs
  • Fitness centre

Languages spoken

  • English
  • Spanish
  • French

House rules
The Quetzal takes special requests - add in the next step!

Check-in
From 15:00 to 23:00
Check-out
From 06:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
Check-in is only possible for guests aged between 18 and 70
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 23:00 and 07:00.

The fine print
Need-to-know information for guests at this property

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 23:00:00 and 07:00:00.