Lake Kivu Serena Hotel
Lake Kivu Serena Hotel
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Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.
Couples particularly like the location — they rated it 9.3 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Spa and wellness centre
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
- Beachfront
- Private beach area
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Guests who stayed here loved
- NeoSouth Africa“The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.”
- MissUnited Kingdom“- The staff are absolutely incredible! - Location is great”
- SoFrance“Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !”
- DeclanUnited Kingdom“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly”
- GeraldGermany“We got a free upgrade to a suite because there was construction work at the hotel”
- NurveenMauritius“superb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view of Lake Kivu”
- LeonNetherlands“nice swimming pool, beautiful garden. excellent breakfast.”
- DotunNigeria“The environment, the staff , the pool and the food they are all top notch .”
- FaithKenya“Great location, got to stay in the suite with a great view of the lake. Food was great - we thoroughly enjoyed the wide array of servings at breakfast.”
- AmandaUnited Kingdom“Everything was very good. Spa not yet open and no pool (not that it is warm enough for a pool anyway). Rooms lovely and big but a little bit too cool (atmosphere and temperature) Bed very comfortable Beautiful flowers and birds. Excellent food....”
Hotel surroundings
Restaurants1 restaurant on site
- Kiyaga Restaurant
- CuisineAfrican • Local • International
- Dietary optionsHalal • Vegetarian
Facilities of Lake Kivu Serena HotelGreat facilities! Review score, 8.4
Most popular facilities
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Spa and wellness centre
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
- Beachfront
- Private beach area
Bathroom
- Toilet paper
- Towels
- Towels/sheets (extra fee)
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bath
Bedroom
- Linen
- Wardrobe or closet
View
- Inner courtyard view
- Landmark view
- Pool view
- Garden view
- View
Outdoors
- Beachfront
- Outdoor dining area
- Outdoor furniture
- Private beach area
- Patio
- Balcony
- Terrace
- Garden
Kitchen
- Dining table
- Coffee machine
- Cleaning products
- Electric kettle
- Refrigerator
Room Amenities
- Socket near the bed
- Clothes rack
Activities
- Live sport events (broadcast)
- Live music/performance
- Tour or class about local cultureAdditional charge
- Bike toursAdditional charge
- Walking toursAdditional charge
- Beach
- Tennis equipment
- Tennis court
Living Area
- Dining area
- Seating Area
- Desk
Media & Technology
- Flat-screen TV
- Satellite channels
- Telephone
- TV
Food & Drink
- FruitsAdditional charge
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid mealsAdditional charge
- Special diet menus (on request)
- Bar
- Minibar
- Tea/Coffee maker
InternetWiFi is available in the rooms and is free of charge.
ParkingFree private parking is possible on site (reservation is not needed).
- Accessible parking
Reception services
- Concierge service
- 24-hour front desk
Entertainment and family services
- Babysitting/child servicesAdditional charge
Cleaning services
- Daily housekeeping
- LaundryAdditional charge
Business facilities
- Meeting/banquet facilities
Safety & security
- Safety deposit box
General
- Electric blankets
- Hypoallergenic
- Air conditioning
- Executive lounge access
- Wake-up service
- Hardwood or parquet floors
- Tile/marble floor
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Pants press
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
Accessibility
- Upper floors accessible by elevator
Outdoor swimming poolFree!
- Open all year
- Pool with view
- Shallow end
- Pool bar
Wellness
- Fitness
- Spa/wellness packages
- Spa facilities
- Sun umbrellas
- MassageAdditional charge
- Spa and wellness centreAdditional charge
- Fitness centre
Languages spoken
- English
- French
House rulesLake Kivu Serena Hotel takes special requests - add in the next step!
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
The fine printNeed-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.