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Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.5)

Breakfast info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
4 large double beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.0
Facilities
8.4
Cleanliness
8.8
Comfort
9.0
Value for money
7.7
Location
9.5
Free WiFi
7.8
High score for Gisenyi

Select topics to read reviews:

Guests who stayed here loved

  • Neo
    South Africa South Africa
    The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.
  • Miss
    United Kingdom United Kingdom
    - The staff are absolutely incredible! - Location is great
  • So
    France France
    Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !
  • Declan
    United Kingdom United Kingdom
    Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly
  • Gerald
    Germany Germany
    We got a free upgrade to a suite because there was construction work at the hotel
  • Nurveen
    Mauritius Mauritius
    superb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view of Lake Kivu
  • Leon
    Netherlands Netherlands
    nice swimming pool, beautiful garden. excellent breakfast.
  • Dotun
    Nigeria Nigeria
    The environment, the staff , the pool and the food they are all top notch .
  • Faith
    Kenya Kenya
    Great location, got to stay in the suite with a great view of the lake. Food was great - we thoroughly enjoyed the wide array of servings at breakfast.
  • Amanda
    United Kingdom United Kingdom
    Everything was very good. Spa not yet open and no pool (not that it is warm enough for a pool anyway). Rooms lovely and big but a little bit too cool (atmosphere and temperature) Bed very comfortable Beautiful flowers and birds. Excellent food....

Hotel surroundings

Restaurants
1 restaurant on site

  • Kiyaga Restaurant
    • Cuisine
      African • Local • International
    • Dietary options
      Halal • Vegetarian

Facilities of Lake Kivu Serena Hotel
Great facilities! Review score, 8.4

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Spa and wellness centre
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Beachfront
  • Private beach area

Bathroom

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath

Bedroom

  • Linen
  • Wardrobe or closet

View

  • Inner courtyard view
  • Landmark view
  • Pool view
  • Garden view
  • View

Outdoors

  • Beachfront
  • Outdoor dining area
  • Outdoor furniture
  • Private beach area
  • Patio
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Dining table
  • Coffee machine
  • Cleaning products
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Live sport events (broadcast)
  • Live music/performance
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Beach
  • Tennis equipment
  • Tennis court

Living Area

  • Dining area
  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Accessible parking

Reception services

  • Concierge service
  • 24-hour front desk

Entertainment and family services

  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Laundry
    Additional charge

Business facilities

  • Meeting/banquet facilities

Safety & security

  • Safety deposit box

General

  • Electric blankets
  • Hypoallergenic
  • Air conditioning
  • Executive lounge access
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/marble floor
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • Pool with view
  • Shallow end
  • Pool bar

Wellness

  • Fitness
  • Spa/wellness packages
  • Spa facilities
  • Sun umbrellas
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre

Languages spoken

  • English
  • French

House rules
Lake Kivu Serena Hotel takes special requests - add in the next step!

Check-in
From 14:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 10:00 to 11:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Paying at this property
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The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.