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Reliable info:
Guests say the description and photos for this property are accurate.

Adjacent to Great Smoky Mountains National Park and 1.7 km from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool. A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens. A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg. Great Smoky Mountains National Park is 400 m from the hotel, while Ober Gatlinburg Amusement Park tram lift is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Plus Hotel by Best Western
Hotel chain/brand
SureStay Plus Hotel by Best Western

Property highlights

Situated in the best rated area in Gatlinburg, this hotel has an excellent location score of 8.8

Breakfast info

American

Free private parking available at the hotel


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Availability

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Room type
Number of guests
 
2 large double beds
1 sofa bed
and
2 large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.4
Facilities
8.1
Cleanliness
8.2
Comfort
8.3
Value for money
8.4
Location
8.8
Free WiFi
8.2

Select topics to read reviews:

Guests who stayed here loved

  • Erin
    United Kingdom United Kingdom
    We stayed here for 2 nights during our trip to Gatlinburg, our room was the biggest we’ve had during our month long road trip in the states! We originally booked 1 night and had to extend because we were so happy with our room!
  • C
    Carrie
    United States United States
    Great breakfast. Courtesy of employees. Very clean.
  • James
    United States United States
    Everything was amazing. the room was very comfortable, the breakfast was delicious. ....the bear was a little different but interesting.
  • Harry
    Ireland Ireland
    Breakfast was whopper. Beds comfy. Great shower. Nice balcony over river.
  • David
    United Kingdom United Kingdom
    Great location, just of the main strip, with free parking
  • Ryan
    United States United States
    Great value for the price. Right next to the entrance to the Smokey Mountains National Park, walking distance to restaurants, great setting with the balcony over the stream, and great breakfast.
  • David
    United Kingdom United Kingdom
    Everything was fine, apart from mentioned below. It was great to have free parking so close to the town centre. Reception staff were friendly and helpful. Balcony over river was nice and peaceful
  • Richard
    United Kingdom United Kingdom
    Pleasant view from the balcony. Breakfast was outstanding. Undercover parking welcome due to heavy rain.
  • Maria
    United States United States
    Pleasant staff, Location, cleanliness, comfortable beds, spacious room, and the river and its relaxing sound to get to rest.
  • Johanna
    South Africa South Africa
    Great location, walking distance from all the main attractions and shops. Nice view overlooking the creek. Good value for money. Good breakfast spread, with scrambled eggs and bacon the one morning and scrambled eggs and turkey sausages the next...

Hotel surroundings

Facilities of SureStay Plus Hotel by Best Western Gatlinburg
Great facilities! Review score, 8.1

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Family rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Lift
  • Tea/coffee maker in all rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Alarm clock

View

  • River view

Outdoors

  • Outdoor furniture
  • Balcony

Kitchen

  • Microwave
  • Refrigerator

Room Amenities

  • Socket near the bed

Activities

  • Hiking
    Off-site
  • Skiing
    Off-site

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Tea/Coffee maker

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is needed).

    Services

    • Vending machine (drinks)
    • Wake-up service
    • Fax/photocopying
      Additional charge
    • Business centre
    • 24-hour front desk

    Reception services

    • Invoice provided

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Key card access

    General

    • Designated smoking area
    • Air conditioning
    • Heating
    • Carpeted
    • Lift
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Seasonal
    • All ages welcome
    • Sun loungers or beach chairs

    Wellness

    • Sun loungers or beach chairs

    Languages spoken

    • English

    House rules
    SureStay Plus Hotel by Best Western Gatlinburg takes special requests - add in the next step!

    Check-in
    From 15:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    Until 11:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 8 rooms, different policies and additional supplements may apply.
    Cards accepted at this hotel
    American ExpressVisaMastercardDiners ClubJCBDiscoverCarte Blanche Cash is not accepted

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform SureStay Plus Hotel by Best Western Gatlinburg in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests under the age of 18 can only check in with a parent or official guardian.